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Original Comment This visit to LensCrafters was my eleventh visit because of many problem starting from mid 2015 to July 5,2017. I have been purchasing lens and frame from LensCrafters for over twenty years from my wife and my self. This last purchase has been a disaster. One lens has a high correction and the other a low correction. The lens wwith the high correction is very thick and pops out almost every three weeks or four weeks. Both the left and right lens were also heavily scratched. I brought the scratches to the attention of LensCrafters tech and he showed me that the problem was that the temples were too short for the frame I had purchased. The short temple ends were rubbing the lens and were causing the the scratches. I asked him is there anything he could do had he suggested I get a thicker carrying case. This eleventh time, the frame broke while I was taking the glasses from the carrying case. My wife and I went to LensCrafter where the Manager Ms Blanca Ruiz said because I did not purchase insurance, she could not do anything. Finally she said I could purchase a new frame and glasses for the 40% on lens when I bought the frame or 30 % off both. Although we had been a customer for over 20 years and had purchased over $1000 in 2015 when I got my two glass and my wife got her sun glasses Ms Ruiz kept repeating that since I did not purchase insurance, she could not help.. She even suggested I could try elsewhere. I had to do a lot of talking to get her to agree to ask Corp if they could come up with a better solution. LensCrafters used to have good products and they lasted. The quality was there and we never had to purchase insurance. Now, Ms Ruiz and her associates indicated that the LensCrafters warranty was 30 days and then you needed insurance if you had a problem. I took that to mean, you no longer care to have a quality products and are making up the difference by selling insurance. Your lack of interest in helping a long terms customer shows me that loyalty to a company is not longer appreciated. I may take her advice about where I purchase my next glasses.

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