21st Century Corporate Office

21st Century corporate office headquarters location, phone number, address and feedback

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Corporate Office Address:
21st Century Insurance
Farmers Insurance Group
3 Beaver Valley Road
Wilmington, DE 19803
United States
Phone: 888-244-6163

21st Century Corporate Office Comments

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30
Sep

Posted by Anonymous, 9/30/14


9/30/14 5:48PM

I have read the horror stories while checking GOOGLE for a 21st Century Corporate Office. I start reading & my jaw dropped to China! I was VERY sick about a year ago, very. I failed to give my son the tags & he was pulled over, my mistake. 21st Century JACKED up my premium $600 +, just for tags! My son had an accident while driving my 2003 Chevy Silverado. He hit a 2014, Kia Soul, $1400, claim closed. My idiot stupid son didn't tell me, I found out from the claim adjuster. I wasn't called by them to inform me, I wasn't informed if there were 3 estimates & she refused to send me a copy of the car damage, privacy issues. NOW, I am beginning to get scared...what amt will my policy be jacked up now? Will I be dropped? I have been with 21st Century for 12 years (after I dropped ALLSTATE). They used to have local offices but closed them either in 2008 or 2009. I have called twice to find out my NEW premium amt. I was told I couldn't find out till 12/14. I asked if I was going to be dumped, AGAIN I was told to call back. Well, pure, plain & simple that is not right! I AM THE CUSTOMER!!!My questions are valid if not appropriately LEGAL!!!! I called today, early & I was told a supervisor would call me back, NOPE, NO CALL!! I am entitled to this info, I am told about a chain of command, well, I ain't gonna torture myself. Food for thought. Google their corp ofc in Wilmington, DE. Find out who the State Attorney is & start making calls. The Better Business Bureau in DE. Find out what agency polices insurance companies. Send a certified letter with a return receipt. Since it's a corporation anyone can find out who the top people are, send 2 letters to different people. Keep record of EVERYTHING!!!! More & more consumers are getting ya gotta take the bull by the horns & testicles!!! Don't let time go by & don't wait for a call back. Lay out pictures, if pertinent, lay out your expectations & give a timeframes pertinent to your issues. Let's stop getting

12
Apr

Posted by Anonymous


4/12/14 11:24AM

why 21 century doesn't have any main office for customer so if they have any complain they can go directly in person. like state farm and other insurance they do have main office in order for us to go directly if we have a complain. so i though of that and i believe that 21 century just want to steal our money why because we can go directly and complain in person we have to do it by phone but all times by phone the customer service sucks why because they repeat themselve over and over and never tell you the reason

12
Apr

Posted by Anonymous


4/12/14 11:22AM

why 21 century doesn't have any main office for customer so if they have any complain they can go directly in person. like state farm and other insurance they do have main office in order for us to go directly if we have a complain. so i though of that and i believe that 21 century just want to steal our money why because we can go directly and complain in person we have to do it by phone but all times by phone the customer service sucks why because they repeat themselve over and over and never tell you why is that.

03
Apr

Posted by JSB


4/3/14 7:18AM

21st Century has now ruined my life because they refuse to take 3 payments over 1 thousand dollars from a mistake on their part. I am so sick to my stomach about it and now nobody will call me back. I would like to speak to the HIGHEST person possible ASAP. Is this phone number for the headquarters? This is unbelievable.

25
Feb

Posted by Sid


2/25/14 1:18PM

In 2012 my policy lapsed. I called to reinstate it. I requested the identical coverage I had before. Due to a clerical error on the part of 21st's representative, car rental was omitted. Now I have had a minor accident and am told I have no coverage even though they have admitted it was the company's error. They are trying to bill me retro to 2012 for coverage I should have had from the beginning. I have been a customer for approximately 20 yrs and spent thousands on insurance during that time. Out of good faith for my continued patronage the company should cover the expense. They have refused to do so. As a result I am dropping coverage with your company and going with State Farm. Even the body shop, recommended by 21st Century, has said what a terrible company you are. Before 21st merged with Farmers it was an excellent company. Now it is just a disgusting heap of garbage. I hope the $100 in retro coverage is worth the loss of a customer to you. I wonder if the stockholders know how ignorant the employees at 21st are, and what a horribly run company it is.

06
Nov

Posted by angry


11/6/13 11:52AM

like a lot of lge companies 21st has lost it's way. every 6 mo's i put my auto ins up for bid. last time i had just recieved a $200.00 yearly rate increase from 21 . i have a perfect driving record, they decided to punish me for picking and insuring bad drivers. i contacted them and was told in nice terms everything goes up. i had the same chat with my cable co who advised me to tighten another belt to pay for their product, i turned off the cable. the theory that doing without food to pay for golf clubs for ceo's doesn't work for me. as like the cable co. i have to say goodby to 21'st century. i will locate another insurance co, without gutting my policy. there will always be another company to choose from. my rabbit ears work fine and i have $1200.00 more yearly to polish them. so goes 21st century insurance. policy

10
Oct

Posted by connie24vvt


10/10/13 9:04AM

Due to storm damage I had to file a claim recently, 9/12/13, I have never in my life seen a company that didn't know what the if right hand was doing while holding the pen with their right hand. Let me also state that their customer service people will not allow you to speak to a corporate supervisor about your claim, they outsource companies to handle your claim. It's the most useless company to try and get a solid answer from. They may tell you it's Farmers but the reality is it's Oakwood in Phoenix, AZ. One screw up after Another. Still 1 month later not one thing has begun on my house, mold is in there now, we have asthma, we are still out of school district for our children, I drive close to 90 miles a day to bring my one child to school, my other child is disabled so he is receiving no education. Oakwood can't get one check correct to provide to a potential landlord within the school district, and the supervisor told the insurance adjuster to mail a $27,000 check out to us in first class mail, nit even registered. The check then has to go to Chase bank for the mortgage company to distribute funds for reconstruction. I hope the house pipes freeze burst and chase can keep the house and fight with the insurance company. This is a bad faith company, don't use 21st century if you want customer service.

16
Mar

Posted by shellyhshell


3/16/13 12:06PM

I have been with 21st century for 21 years.I had a family emergency in CA and the payment slipped my mind. I live in AZ. I had till the 12th to pay and I called on the 14. My six month premium was $190.41. They informed me that I could not get my policy reinstated and if I wanted a new policy it would cost $440 and come change. The rep told me it was so much higher because I didn't have insurance. I started with another ins co. and got a quote from 21st. The premium was $395 and some change. I called to ask why there was such a increase. The rep told me ins rates change daily. I asked if going from $190.41 to $395 in a matter of days was normal. She informed me she already explained it and Asked if I wanted their ins. I told her I was just trying to find out why the big change. To that she said there are other people who wanted policies thru them and I just cant understand and hung up. You would think that since I had been with them for 21 years she would have given me a few minutes and explain it to where I could understand. This isn't the 1st time I have had problems with the customer service and I use that title loosely considering the lack of service. I would like to talk to someone in the corporate office.

21
Nov

Posted by Corbitt62


11/21/12 1:46PM

Have you ever seen the commercials about insurance company not sure of themselves and making fun of commercials About insurance companies change in plans back and forth back and forth and Not sure if they are the company they're working for. I have so many problems with 21st-century like no other insurance company before. I have never been totally dissatisfied with any other company other than 21st-century they are terrible poor customer service.

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