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Original Comment My husband and I are dollar express members, traveling frequently to las vegas from ft lauderdale. earlier this month we opted to reserve a car and pre-pay, not realizing it was a 3rd party billing us (cartwraler)...upon returning home we say that Dollar billed the full amount of the car rental. When we called to get a credit, we were told to call cartwraler directly. They were nasty, rude and could not help. We called Dollar back and they said our reservation thru cartwraler was never used and we paid directly to Dollar. SOMEONE owes us 108.36 --- we really dont care who. the custome service has been TERRIBLE...we are getting nowhere. While we have filed a dispute with American Express who ALWAYS has amazing customer service, we are still waiting to hear back from someone in management at Dollar. No one has returned the call.....we are beyond aggravated and now must make other arrangements for future trips (4 per year to vegas)

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