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Original Comment I am currently waiting for my apartment to be ready, and I had to be out of my other place so I booked a couple nights at an extended stay hotel through hotels.com. No where on the description of the hotel did it state that even though you pay for the reservation on the app with a credit card that the hotel also charges a $100 cash deposit. In fact in the description of this hotel it says no cash allowed. Needless to say with myself moving and helping my daughter and grandson move into their own place I was flat broke. I'm called hotels.com to ask them just to move me to another hotel and their answer was to refund my card which could take 10 days and offer me a $40 voucher for a future stay. They did not care at all that I would be sleeping in my car for the next two days. After he put in the request to refund my card and after I told him I was broke, he offered to book another night at a horrific hotel in my area for a more expensive rate and asked me for f he could run my card for the total amount. I asked him what part of broke he didn't understand and told me that was the best he could do for me having to sleep in my car for two nights because their app said nothing about the extra fees the hotel charged. Not one single person at hotels.com cares about the actual guest even though I'm supposed to be a preferred silver customer. It's all corporate greed!

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