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Original Comment I had the worst experience at the location &quot;7085 Hwy 6 N, Houston, TX 77095&quot;. I called the location at 12:30 pm on 11/14/2020 and provided my insurance information to them and got an appointment for 2:15. I inquired about my coverage. The lady on the phone assured me that she has all the information she needed from me and she will make sure that coverage information is ready when I arrive. I entered the location at 2:10 pm and checked in. The receptionist started looking into my insurance information and I waited for 20 min. After that I was informed that my insurance company closed at 1pm since its a Saturday so she cannot find my coverage information. <br /> I inquired as to why I was promised that the information will be collected since at the time of the appointment booking the offices were open. The receptionist advised me &quot; you need to shut up you have reached my level of patience&quot; I responded that I need to talk to someone else then. She responded &quot; You need to shut up otherwise I will SLAP you and call the sheriff&quot;<br /> Being a first responder myself I was frustrated since I rarely get time to take care of my own health issues. I am utterly disappointed at the unprofessionalism and the ignorant behavior. I cannot believe that I was treated with such utter disrespect just because I am an old woman of indian descent. Does anyone even read these complaints? I feel like the customer is not important at all for Pearle Vision. I will continue to pursue this matter until I get an apology. In this day and age NO ONE deserves to be treated this way.

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