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Original Comment This has to be the worst company to order a treadmill from. I ordered treadmill on 11/21 and total charges including shipping and mat is $ 1782.61. The tracking of the shipment indicated it arrived at last mile delivery company (Ryder - Little Rock) on 12/3. received 2 emails (12/7, 12/8)from Nordic that the delivery company would call in 24-48 hours. 12/11 - still no call - however, i contacted customer service multiple times via chat. One representative (Amber) indicated it had just arrived 12/10 - which is a lie since it was in Little Rock on 12/3. I have tracked down carrier and transportation broker and they tell me Ryder is terrible to work with and they have this issue all the time - in fact, i was told Ryder will be fined for not calling in 2 days (great for Nordic but not for customer service). Called customer service again 12/11(Jennifer) and she indicated that a note just posted to my account that carton was damaged (imagine that). Now I am on hold again and have been for nearly 65 minutes trying to get billing so i can get my 1782 dollars credited back to may account. Called Sales also and he transferred me (only 9 people in queue and that has been 38 minutes ago) - still on hold and Returns Policy says they will not refund shipping cost and charge 10% restocking fee. I refuse to allow that to happen and if necessary, i will contact my attorney. I expect full reimbursement -- DO NOT BUY FROM NORDIC TRACK - you will be sorry.

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