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Original Comment I ordered a machine on 11/27 and was told it would be shipped 11/30. On 12/14 I got an email that it was shipped. After multiple calls and live chats on 12/30 I was routed to someone in shipping and told they couldn't locate the machine. They would do a dock search and I should call back Monday 1/4. I did and was told they couldn't locate the order and I needed to talk to billing to reorder. I was transferred and on hold for over 1 1/2 hours before speaking with Mandy who was going to check with the shipper. She said she would call me on 1/7 with an update. No call-of course. Now the website says my equipment is in transit as of 1/6 but still no tracking number, no call, no anything! I was given a direct number for billing and when I called it to follow up, the lady that picked up said she keeps getting calls for NordicTrack but she is not affiliated with your company. So I went on live chat as was told, but the alleged supervisor he has no phone and gave me the same number to call billing. If I ever get the PAID FOR equipment I ordered it will be a miracle!

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