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I am a free lance writer-reporter who has dealt with many retail orgs but none less responsive, more difficult than yours from whom I purchased a S15i many weeks ago which arrived in damaged condition. New parts were of no help. I have pleaded in 3 mailings for you to take it back. Your requirement for a return, as I said in 3 emails, are impossible to achieve. In a phone call one of your execs told me &quot;this company isn't doing many things it should be doing&quot;! He gave me a phone number &amp; email to contact. I got NO response.<br /> Morton Dean


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