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Original Comment First off, getting in contact with VRBO is long & usually have to call back. I have tried to use the ONLINE CHAT , but the time is not realistic to talk to someone in person. Having said all that, I read over their SAFETY BOOKING GUARANTEE & let me tell you, it didnt feel safe to book thru them when I came into a situation with a Compass Reality out of Florida, one of their trusted partners so they say. When I booked, I was given the full amount of what I owed, then I was given a contract from Compass that I signed and did match the amounts on the VRBO listing. A day later, I was privately emailed off site that I would owe over $300 more (2nd Booking Fee & cleaning fee). I called VRBO directly late in the evening since Compass decided to send this private email late and was on east coast time. I only had to wait 30 mins. When I talked to the VRBO rep, he checked the listing and it did not state any other fees, I told them Compass blamed them for not charging this when I booked. If anyone knows, the Management Co. is responsible for listing any fees, etc. NOT VRBO. Anyway, the Rep said he would contact Compass and find out what was going on. Never got a followup on this. I had hunch beforehand, I would not get anywhere so I did post a message on VRBO to log my problem & the management would see this if they decided to even look at it. I had to give the Rep permission to see my messages. Anyway, my hunch was right. So now today, I called VRBO several times and the first time I was told their system is down and to call back in an hour. I did, then I waited 34 minutes and no response. So I called back a little later then got a Rep.after 19 mins. I went over the same bs & she was telling me that Compass uses a different system & that she cannot do anything. After, I went over why do I pay ya'll a booking fee of $210 & the Guarantee of Safe booking if you are not going to do anything. After about 10 mins of me, just being BLUNT, she said she would followup while I waited on the call as she spoke with Compass. When she got back, she told me that they canceled it, and that I would be receiving my booking fee back in 2 weeks basically. I guess my point here is. VRBO is not responsible for the listing of the OWNER/MANAGEMENT fees, but they are responsible for making sure they follow thru with their GUARANTEE. Anyone who comes back with more fees not listed on the listing is unethical and should never be considered a TRUSTED PARTNER. My advice be firm, direct, and know their policy and Guarantee. If they are going to be paid they need to act on things like this. They are responsible if they take a fee and give a Guarantee. They can't afford to be in court and losing along with the Management Co. I will say, don't blame the Rep, just remind them of what they need to do if they are going to follow company policy and their guarantees.

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