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Original Comment My wife ordered a treadmill on December 19th 2020. Did not received it until Feb 23rd and I put it together right away. Turned it on and it said that to replace the key magnet back to go any further. The key is where it needs to be. I called customer service and they ran through everything possible and still not working. They ordered a new panel and still waiting for it to come in. The technician said it would take up to 6 days to get. He stated it was approved to put a rush on it. Here it is March 4th and still no part. Every time I call they give me a different story that they need to make the part and it will not take up to 3 weeks. Called last last Friday and they said it was shipped out to me on March 1st and should be updated on the tracker. Here is is March 8th still nothing. We are very frustrated and want to use this $1200 treadmill. We need something done here. I am ready to call the Corp. office today.

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