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Original Comment I bought a $3000.00 elliptical in September start using it in December for 30 min. In Jan I start working out for 1 hrin a nutshell I was preparing to start the ifit fitness program. The elliptical broke on me the end of January. I'm very disappointed in the product. I'm waiting to have it repaired for a month now. Customer service is not helpful. I received a video how to change the parts which was never part of when I purchase the equipment. I was told to reach out on my own for a technician after. Meanwhile I'm paying for a defective product. Highly reviewed but didn't held up to the reviews. I need to return this product is just sitting here like a expensive clothing reck. I have a pro form elliptical that cost400$ never had a problem. I just changed it bc a friend recommended me if I like to update to buy a Nordic track elliptical. I'm sorry I bought the product. I may have to head to court to have this elipticall picked up for a full refund. Customer service was nice but no success. A credit was issued. When o called td back I was told is pending since February 18 no action was take. I'm going to take this matter to social media to warn people. This is not the way to o business. Lesson learned sometimes is best to stick cheaper items they last longer. I'm not about to take this in by sitting back waiting

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