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Original Comment This has been the worst customer experience I've ever had with any company. And here are all of the reasons why:<br /> 1. I received a treadmill that hasn't worked from the very beginning.<br /> 2. When I called your company seeking help their response was to send a new part and have a tech come out. Fine. Part showed up tech NEVER called. We had to figure out the installation on our own. By the way the part never came with instructions on how to install it and it did not fix the problem. <br /> 3. Called you guys again, spent an hour and a half troubleshooting on a brand new machine!!!! Their answer, send the same part they sent last time with a new upright wire and have a tech come ( the other offered solution was to watch YouTube videos on how to fix it ourselves. What a joke.) Opted for the tech and once again no one has called us!!!<br /> 4. We have been left with no choice but to try and fix this ourselves which has taken several hours and after going through the steps realized the upright wire is clearly something that needs to be done by a professional. It's nearly impossible for us to fix the wire ourselves, we've spent several hours on it and still aren't finished.<br /> 5. It's been just under two months that we bought this machine and haven't been able to use it once. It's completely unacceptable. We have spent hundreds of dollars for something that doesn't even work and is now costing us our time.<br /> <br /> Your company clearly doesn't care about providing a good customer experience or this matter would have been cleared up a month ago. We should have a brand new working treadmill but we don't and I can't seem to get anyone on the phone who will clear this matter up for us. I do plan on filing a complaint with the BBB if this is not cleared up immediately.

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