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ok this was on of many interactions with rci today.<br /> <br /> ethan W. (4:17:09 PM):Hello and thank you for chatting with RCI. My name is Ethan and I'll be your Travel Guide. How can I help you?<br /> Me (4:18:13 PM):i was just on the phone for 43 mins and then got disconected whats the issue<br /> Ethan W. (4:18:40 PM):My apologies. May I please have your RCI number?<br /> Me (4:20:16 PM):11140294<br /> Me (4:21:41 PM):ok my flight was cancelled by jet blue today to the cayman island<br /> Ethan W. (4:21:41 PM):Okay. How can I help?<br /> Me (4:22:53 PM):i need to cacell my vac due to covid on the island<br /> Me (4:23:21 PM):i dont want to but io have no choice<br /> Ethan W. (4:23:46 PM):I understand. Let me see what I can do for you here.<br /> Me (4:23:55 PM):thank you<br /> Ethan W. (4:28:29 PM):Okay. So currently the cancel policy is standard. If you cancelled today you would forfeit the exchange fee. We can add protection to this booking for 89.00 USD. This would return 100% of your points and half of your exchange fee as a credit to use between now and 11/30/21. Did you want to go ahead and cancel this with the protection today?<br /> Me (4:31:22 PM):there are no flights going to cayman island so how does rci expect my to goon with my vacation?<br /> Ethan W. (4:32:30 PM):My apologies. Unfortunately at this time this booking is still a standard cancellation.<br /> Me (4:33:39 PM):the airport is closed<br /> Me (4:33:44 PM):what<br /> Me (4:34:17 PM):can i have a supvisors phne number or corprate<br /> Ethan W. (4:34:28 PM):My apologies. If you would like to contact our corporate office, the phone number is 407/626-5200 and their address is:<br /> <br /> Wyndham Destinations Corporate Headquarters<br /> 6277 Sea Harbor Dr.<br /> Orlando, FL 32821<br /> Your chat timed out because you didn't respond to the agent. If you'd like more help, please start a new chat.


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