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Original Comment I have been dealing with hotels.com on the phone since June 24. I had an emergency and I could not stop at the hotel I called the hotel they told me to call hotels.com because I booked through them. The manager has granted me a refund and there is also a note attached to my reservation that says I am allowed a refund. I did not plan on driving the whole 12 hours but I ended up having to and I did everything I was supposed to. I have called at least 10 times they keep saying they've called they have sent emails and I have got every excuse in the book from Hotels.com why they can't refund my money. Including I have called the hotel many times. I could not get a hold of the person you were speaking about. I'm sorry those are the rules there is no refund and it goes on and on. I'm not understanding why I'm not getting this refund after the hotel has okayed it I don't really think they're even calling the hotel to confirm it I think they are just sending me emails to not refund my money. I have used you guys for years and I will never ever book through hotels again.

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