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Original Comment I signed up at the Tampa Palms location in April. Shortly after, I relocated to the Denver metropolitan area. I was hoping to use my membership in Denver, however, I was repetitively told that I could not bring a guest until I cancelled my membership in Tampa and started one in Denver. At a different gym in Denver, I was told I could only bring a guest once despite my membership-type allowed me to bring guests.<br /> <br /> Ultimately, I decided to cancel my membership and join VASA fitness. I called in June to ensure I could do that and was told to call again at the end of the 90 days. I called again on July 1st (90 days after my sign-up) and was told to have a friend come to the facility anytime during the month to cancel. I had a friend come to the facility at the end of the month to find out I would be charged a 30-day penalty. This could have been avoided if the employees I spoke with in June and again on July 1st would have written a note in my account stating that I had already approached them about my cancellation. The gym manager, Kirstey, was extremely rude and unhelpful throughout the whole process and the regional manager did not help either. My additional fee could have been avoided if the gym staff took their time to write a note in my account. Additionally, I find that having somebody come to the facility in person to cancel a membership is a ridiculous practice. The staff should be more upfront about their practices and, if not resolved by corporate, I will escalate this issue with the better business bureau. <br /> <br /> I highly advise to join a different gym, especially if you are traveling often and planning to use your membership in a different state. What they advertise does not reflect the truth.

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