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Original Comment Worst service I have ever received. Purchased the Hybrid, took a vacation day for the delivery, which was 3 hours late. Delivery men left foam from the packaging all over my house. Then about 10 minutes after arriving and messing up my house they show me the frame is bent and tell me they can't put it together due to damaged equipment. . They tell me they can't take it with them, that I'll have to schedule a pickup for the damaged item. I call for return and I'm given 3 different numbers. Finally when I reach the correct department I'm told they don't do in house pick ups. I'm told in order to get my refund I'll have to carry the 150 pound item outside. So, me with a hurt back is going to have to physically carry this heavy equipment. All because faulty equipment was left in my house. I contact PROFORM online and I'm told the owners manual told me they were not responsible for removal of the faulty equipment and sorry for the inconvenience. Now I'm told there is no time frame as to when the faulty equipment will be picked up. This is an absolute outrage.

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