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Original Comment Good afternoon,<br /> I just wanted to express my concern and dissatisfaction with the Chillicothe Ohio location. My daughter and I have gone to this location for about 3 years now and up until this year we were somewhat satisfied with our service. However, over the last 3 months my opinion has changed dramatically. Both my daughter and I have been 3 months trying to get an appointment to get our eyes checked. We have left several messages and no one calls us back. When you call the store, you immediately get placed on hold for about 10 minutes before getting put into their message system. This is VERY unprofessional. You need to have someone answering the phone and talking with the clients. If you are going to have a message system then you need to have the courtesy of calling the person back the same day and not ignoring their calls. My daughter even applied for a job there last summer and was told she was not qualified. How much qualification do you need to answer the phone and make appointments or call people back? Well, Pearl Vision is not the only eye place in Chillicothe so my daughter and I have went elsewhere. To an actual eye doctor where the office answers the phone and wants to genuinely take care of the customer and appreciate their business. My daughter wears contacts and I wear glasses and we would get our eyes checked every year so in my opinion you not only lost one customer, but two. I would take a good hard look at this location and if you cannot run it properly my suggestion is to close it.

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