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Original Comment Use Hotels.com to book a hotel in Miami to be near the port for a cruise , we stayed overnight at Hilton Miami Airport Blue Lagoon . We arrived in the morning as our flight was early got a shuttle to hotel a couple mins after come to find out the hotel systems was down we waited all day to get a room , finally got a room about 4hrs after waiting , settled in an while getting ready to go to bed my husband saw a bug on the pillow we looked at it and killed it , it had a lot of blood in it . We taught nothing of it and went to bed . Next morning we got up and found another bug which turned it to be a tick on the end of the bed I took a pic and went straight down to the front desk , spoke to the manager , he had a stinking attitude and tried to brush us off , my husband got really upset and started yelling at him . We tried to call Hotels.com to be refunded our money and the person on the other end was not helpful at all . We checked out the hotel and am still awaiting there return answer . We will never use Hotels.com again and I hope no one will have to go through this .

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