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Hello, I ordered an Eliptical. The machine was ok. The console doesn't work any longer. I tried your app. I got no response. Spent three days on hold off and on because after three hours on hold and no answer I had to hang up and try again. I was charged over $200 for a technician to come out and see what was wrong and he was supposed to service the machine. He spent 10 minutes and told me that the console wasn't working ( I already knew that). Then advised he couldn't service the machine and I would have to call back and get a refund (LOL. I tried and got messaged now that you are having technical problems and cant answer the phone. He ordered the part and advised it would be another 150.00 for him to come back and told me I can install it myself as it was easy. That was several weeks ago and I have sent 2 inquiries to your support and not recieved a reply on the status of my part. I am so sorry that I bought this Expensive Clothes hanger because that is all it is good for. I hope someone will contact me, but I really dont have any faith that you care about your customers or the quality of your product


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