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Original Comment Treated very badly about item received and unable to return it by many employees. Universal toilet rails from Medline that did not fit and customer service played many games. Spoke with supervisors and issue still unresolved, Told to use next quarter benefits for money lost on poorly fitting rails snd almost to weak for me to use fir safety. I was just appalled at the poor customer service received. A supervisor named Jonathan and another female? Tried to assist. But there was a supervisor in the department that would call and state you received what you ordered and no return! It was supposed to be a benefit and I coukd not believe it was so poorly assembled to claim it fir all toilets. I also called Medline and told if it was a doctors office, they could take it back. Initrd Healthcare serve too big of a population to treat people like dirt. I intend to take this claim to the highest authority to let them know the treatment I received. I don't care how poor a person is, they should not be dumped in by poor quality products and told to use your next quarter benefits to get something else ! I had a form of Obamacare in past and the customer service was not so rude as what I experienced with this insurance. Thank you for reading and I hope and pray you understand what I have experienced from about 15 calls. I am sure my chart is flagged for the hateful supervisor that call me everytime I get nice customer care and she calls snd cancels it!! A supervisor was supposed to call me back after listening to the rude service and never heard back from her. The mean one is contacting everyone that talks to me, like it is her personal company!

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