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Original Comment I have been banking with Citibank in the late sixties plus I was an employee for almost 20 years, in New York and the Doral. I have to say I am very disappointed with the service that is extended to customers at your Branch at 120th Street and 137th Avenue. In the past I have been there and for some reason they do not recognize my checking account number. I also went there to cash some EE bonds had no idea what they were so the manager had to show how it was done. <br /> I was there on 6/9/23 to renew one of my CD's and waited over an hour. When I asked for the manager, I was told he was out. There was one female who had a female customer and they were having a good time. In fact the customer took off her shoes and had her feet in the chair. What I should have done is take a picture. Finally when she left and I was next, when I got in her office, I sat on the other chair.<br /> The only person who represented Citibank in a professional manner was Brady Morejon who was monitoring the customers sign in sheet as he tried to help.<br /> Thank God I have online banking and I went paperless. Years ago that brach was a Citibank where you get good customer service but now it's like a circus.

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