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Original Comment Purchased a Roku ultra two months ago. Unit stop working after one month. I've been chatting back-and-forth with customer support for three weeks now and still the issue has not been resolved. every time I tried to contact them it's always with somebody from India, which I cannot understand and they don't understand how to talk English. I have requested to speak to somebody in America that speaks English and they transfer me to somebody else in India, which I still cannot understand. The half dozen times that I've chatted allI I am requesting is a replacement and I'll send the piece of junk I have been back and they keep telling me 3 to 5 days every time 3 to 5 days but yet nothing happens. I can say that chatting with Roku support sucks. Would I ever buy another Roku product no way at this point I am getting ready to contact the states attorney's office to file a report against Roku, and I will probably file a complaint with the Better Business Bureau

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