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Original Comment bought a bike which I received with multiple scratches/damages including frame scratches and lose handle bar, a wire harness was ordered and sent to my house, nothing to do with the scratches/damages on the bike but they can't send a technician without sending a parts first. Part arrived, I called a technician and was sent. He noticed that the bike looked rough. He informed me that the 6 parts that were sent were not for the frame and there was no other was parts that he could order. I called Proform.com and was told if i wanted to return the bike it would cost cost me 10% of the price of the bike and $250 return fee. I was informed that they don't replace or refund my money on cosmetic damages. I wanted a new bike, not a used/damaged one. It was communicated that I should take the bike &quot;as is&quot;. I have not even used the bike.<br /> <br /> I don't recommend Proform.com. I highly recommend other products that will be better quality, better customer service and one who will honor warranty.<br /> Sent from Alberto <br /> iPad

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