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Original Comment I will never buy anything from Pottery Barn again. Your co. is the worst. Your customer service is terrible. I spoke to three reps today to get information on how much of a refund I would receive. I was told I would be getting a refund for the item that was delivered and would still have to pay the shipping charges. However, another item I was canceling had not even been delivered to me yet and was scheduled for delivery Feb. 20. I cancelled that other order online 0n Feb. 3 and a page came up that said my order was returned or in process of being returned. That page led me to believe that was all I had to do to get a refund. A rep said today that I needed to speak with a rep to get a refund. Since when does a company website show that you have returned an item but neglects to tell you you needed to speak with a rep. Turns out I am being charged $300 shipping charges for that item that I never even received. When I asked for an exception the manager said n o. Therefore I ended up cancelling two other orders. This is the worst company I have ever dealt with. I will never ever buy anything from pottery barn again.

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