Hamilton Beach Corporate Office

Hamilton Beach corporate office headquarters location, phone number, address and feedback

Please find details for the Hamilton Beach corporate office below. We do our best to keep this information current, but if you are aware of any updates to the Hamilton Beach corporate office headquarters information we have, please feel free to submit an update.

Corporate Office Address:
Hamilton Beach Brands, Inc.
NACCO Industries
4421 Waterfront Dr.
Glen Allen, VA 23060
United States
Phone: 804-273-9777
Fax: 804-527-7142

Hamilton Beach Corporate Office Comments

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13
Nov

Posted by L G


11/13/21 9:18AM

Re: HB Customer Service Feedback - Toaster Ovens - [email protected], Consumer #1960643

Re: disappointing attempt at customer service

I've never bought an appliance before that was designed to fail soon after a year and where its company didn't do what it could to make things right and keep a customer. Why would I spend another $60-80 on yet another appliance from a company that doesn't stand behind its product? If you weren't planning on offering to replace it, why did you need my mailing address?

Since you insist I find my year old (or older) receipt, I will look for it and will get back to you if I find it; having to dig up a receipt, especially after such a tumultuous time in my life, is reason on its own to be frustrated with Hamilton Beach. Also, I can't fathom how this company 1) first off, counts the warranty from purchase date, as ordering by mail obviously has a lag time till receipt of item; 2) second, does not stand behind its products, warranty or no, after a year. I won't be buying any HB appliance ever again just for that kind of hands-off responsibility; 3) doesn't understand or care that feedback about this negative experience with the HB product failure--and the failure of the company to offer any explanation, apology or helpful resolution--will be left on every pertinent website and social network available, including consumer help sites (BBB for one), to let them know this was far from a satisfactory outcome.

I'll also be sure to dissuade all family and acquaintances from purchasing your products in the future since HB obviously is not the quality company it used to be.

24
May

Posted by Anonymous


5/24/21 1:43PM

I purchased a electric can opener model number 76606Z Series G4502E6 about 6 weeks ago. It worked fine until 2 weeks ago. I have tried to contact company via emIl and calling but customer service numbers says they aren't taking calls due to Covid. No response on emails. I no longer have box that the can opener came in as it worked for a few weeks. I'm out $40.00 on a POS and no one bothers to contact me back.

15
Apr

Posted by Mlskinner


4/15/20 11:41AM

I had an electric can opener of your that wasn't working properly , so I sent it back to be evaluated and they said it wasn't working properly, but it was out of warranty so they kept it now I have to use a manual one with neuropathy in both hands due to cancer treatments , they offered to sell me one with a discount but it was more expensive with the discount than I could purchase one on line with free shipping, I think this a awful way to treat a customer !!!!!

17
Sep

Posted by not perked


9/17/16 8:02AM

I purchased a ProctorSilex drip coffeemaker on Dec. 3, 2015, with a one-year warrantee. Now it is not perking the hot water up into the filter basket well. Yesterday I phoned your customer service department because it was still within warrantee and was told that I could mail the coffeemaker to you (I no longer have the carton) and it would be repaired or replaced for $10 s&h. I feel that this is an abridgment of the one-year free warrantee as the cost of mailing you the coffeemaker and then paying $10 s&h for a replacement may exceed the original purchase price.

Bruce Cameron

31
Jul

Posted by Anonymous


7/31/16 4:39PM

Why is it so hard to give you a compliment? Searched high and low for a place to do it.
Baked a cake today and realized that your hand mixer, Model 79, purchased about 1962 or 1963 is still running full bore. Every time I use it, I am amazed. I felt like letting you know that you built some really good products. Keep it up.
Regards

28
Aug

Posted by Need to improve Customer Service


8/28/15 10:35AM

I've called three times since sending this on 8/11. Still no call back or Supervisor. I got to Mary's voicemail today but she's not in. Mary was suppose to call me back after last week's call but I never heard from her. Thinking the customer service is even worst then the instructions. Last resort is filing a claim with the BBB. Really hate to go that route but seen an earlier post about coffee maker dripping water everywhere and am starting to think this coffee maker isn't a great as I thought it was.

I purchased a flex brew. Great idea if it worked as it should. I brewed several pots of coffee and 3 pods. The 4th pod did not brew. The water went into the pot. I checked to be sure the button was switched to POD and assumed it was something I was doing because it was my first cup and I was still sleepy. I brewed several more before I gave up and made a pot of coffee instead. Over the course of several weeks, I tried to brew several more PODs. No luck. During this time I lost my Aunt and my Step-Dad and the new coffee maker was the last thing I was thinking of. I finally called customer service to find out what was wrong. I was told to clean the tip with a paperclip which should be done regularly. REALLY? That's the fix? I was unhappy this wasn't mentioned as part of the regular clean required or listed anywhere that would indicate to even check this? Again, I think this is a great invention...one machine....two ways to enjoy coffee but I am disappointed to only get 3 cups before it needs cleaning. I was angry it took me almost an entire box of K cups to figure this out. Had I known to expect this, I wouldn't have kept trying it but the machine was brand new and it worked great....3 times.

The CSR offer to replace the machine but it would cost me $14.95 in shipping (plus how much to ship it out????) so I will put out another $30 on top of the box of K cups? Not thinking this great idea is worth all this money. She also indicated the new machine I am to receive would also require this maintenance. Doesn't seem like a smart decision to return this machine for another that will do the same thing. I asked her to reimburse the K cups that were used trying to figure out this machine because there was no indication the paperclip cleaning would be needed. She said she would call me back that day. The next day, I called again as I didn't receive a call back. Now I'm told to send in a receipt and they will submit for consideration. REALLY??? AGAIN???? I asked to speak to a Supervisor and was put on hold for probably 10-15 minutes. I don't have the receipt for K cups but I do need to buy more as I used the box I had on this machine. She said I could send it a screen shot of the cost to replace. Here it is. This is what I buy. If you need to confirm, check on dunkindonut.com. You can purchase these on line.

By the way, I never did get to speak to a supervisor.

17
May

Posted by Anonymous


5/17/15 12:20PM

I purchased the Hamilton beach flex brew coffee maker in march 2015 and today may 17 2015 I tried to make coffee this morning and water was coming out everywhere except where it is supposed to nothing went through the brew basket. I paid 100.00 dollars for this model and only used it 2 months. I don't think I will be purchasing another Hamilton beach product or recommending it to anyone

20
Apr

Posted by Unhappy


4/20/15 6:38AM

I purchased a electric griddle. The first time I used it the drip pan MELTED! I called and reported this and they sent me the SAME drip pan! I could not believe this! Did they honestly think ANOTHER PLASTIC DRIP PAN would not do the SAME thing? I am in the process of taking it back to the store. I WILL NOT buy Hamilton Beach if this is the quality or the lack of,they represent.

12
Mar

Posted by TheFabricator


3/12/15 10:38AM

Outstanding engineering on the FlexBrew Coffee maker best home coffee brewer I've ever owned in a extremely busy shop kudos Great product thanks

17
Nov

Posted by Anonymous


11/17/14 4:16PM

I purchased a Hamilton Beach Brew Station Coffee dispenser #47950 about 1 year ago and I returned the first on two months after the original purchase because it begin to hold water on the sides between the warming plate. At first I thought it was the condensation from the steam of the coffee, but then the water begin to leak from the bottom. The second brew station worked fine for awhile and about 1 month ago the start button took longer to come on, water started leaking from the bottom and yesterday, 11-16-2014, it completely died. Two coffee dispensers in less than 1 year is unbelievable. I had my Mr. Coffee coffee maker for 12 years and it cost only $19.99. I broke the carafe and decided to "upgrade" only to discover I had paid much more to "downgrade". I love not having to worry with a carafe, but a coffee maker should last longer than 1 year.

30
Oct

Posted by Anonymous


10/30/14 2:05PM

I purchased a Hamilton Beach 2 Way Flex Brew ( coffee maker approximatley 4 months ago. Recently when I remove the caraffe the coffee continues to drip, it is supposed to stop. I was told a new "basket' wouldcost about 10 dollars and no cost to me because the unit is still under warranty. However I haveto pay $6 in shipping to receive the "free' ten dollar replacement part. If this is the compnay's policy so be it but it will be the last time I purchase a Hamilton Beach product or any of its affilates. I have contacted companies in the past when a product is defective. They (Samsung, Panosonic, Kodak) just to name a few took care of everyting with zero cost to the consumer. Please assist in this manner and paythe shipping cosd.



Bill Ebbole

10
Jul

Posted by Judy


7/10/14 8:47AM

I bought a hamilton Beach Microwave oven on May 16, 2013. On July 1, 2014 it stopped working. I called Hamilton Beach and they set up a phone appointment with tech representative four days later. They did not call me at the appointed time. They called the next day when I wasn't home. I called again and they set up another appointment 5 days later. Again, they did not call at the appointed time. I called again and was told they would have to set up another appointment. This is Customer Service? I threw the microwave in the trash. I will never buy another Hamilton Beach product.

10
Jun

Posted by [email protected]


6/10/14 7:28AM

Bought toaster oven about 2 months and already it has quit, I thought that they should last longer than that

08
May

Posted by JUDY


5/8/14 6:12PM

Our Durathon Electronic Iron Stopped Working After 7 Weeks..spoke To Jeremy Sent You People The Cord As I Was Directed To Do,,,still No Answer!

21
Mar

Posted by deedee


3/21/14 10:27AM

Hi dear Hamilton Beach I bought your Hamilton Beach half pint soft serve ice cream maker 3 months we used it very well and then winter came and I put it away I just got in the cabinet and pulled it out and the bowls are full of white stuff around the top So I called to have them replaced but I did not save the receipt so the only thing they could offer me was a half price of excuse me I did nothing wrong there is no reason why I should have to pay half price even for these bowls they should be replace with no questions asked and if I get sick off of this liquid or whatever it is that came out of these bowls then Hamilton Beach is at fault

03
Feb

Posted by Anonymous


2/3/14 12:46AM

I'm Just Going To Share My Thoughts On Those Comments I've Read, And I Have To Say, I Have A Hb Microwave, And It Still Works Since It Was Given To My Husband And I, Over 2 Yrs Ago. With That Said, ( And I Hope I'm Not Just Wasting The Energy In My Hands For Typing This) But, My Dear Hamilton Beach And Comment Posters, I'm Just Saying, If I Read Correctly, The Hb Products That Do Work Very Well, Are The Ones That Are Older Than At Least 2-10 Yrs Older Showing That The Quality In The Hb Products Has Rolled Down Hill, And They Don't Seem To Care. They Now Just Care About The Money, And Don't Care About The People That Make The Products, Causing Those People To Quit Caring About Their Job Performance, They Just Show Up And Get Their Paycheck. Anyway, The Best Way To Get The Attention Of Hamilton Beach, Is To Just Quit Buying Their Products If They Don't Work For You, And Especially If They Have Poor Customer Service. Until They Actually Respond To Your Complaints In The Proper (put The Customer First) Way, I'd Say Stop Buying Their Brands, And Hope Their Sales Drop Enough For Them To Realize, They Need To Step Up Their Quality In Their Products, Read And Learn From All The Comments Positive And Negative And Use Other Ways To Find Out How They Can Uphold The Quality The Products Should Have And Make It Better To Keep The Customers Happy, And Keep Them Comming. Hamilton Beach Needs To Be Reminded That It's The People Who Make The Products That Make The Company, And Not The Products. Start Treating Those People Better And Encourage And Motivate Them To Do Their Job Better, So You Can Sell Better Products. Pardon Me For Saying This Hamilton Beach But, At Some Point Customers Do Get Fed Up With Buying Loads Of Crap!!!

29
Jan

Posted by wilma


1/29/14 10:18AM

we bought a microwavw oven in 2012 it started smelling like plastic and ever since then it stoped working nothing works on it. it was bought November 2012 we called and the person said we can get it fixed around at our expence. well we had one from sears and it is at our other house still works and it well over 20 years old. i think this one should lasted more them 14 Monthes can or will you help me out thanks.

18
Jan

Posted by Anonymous


1/18/14 2:20PM

we received a Hamilton Beach Brew station as a gift, but when filled for 12 cups,which you are supposed to brew, it runs water all over everything and in doing so, it has buckled my new counter top. It really makes only 10 cups - it is the noisiest coffee pot we have ever had, and it takes a half hour to make coffee - needless to say, we are disappointed and will not buy another one Model 49150

02
Jan

Posted by Anonymous


1/2/14 11:22AM

My family and I had a house fire due to an hamilton beach microwave...The fire chief said that it was the control panel in the back, we've had that microwave s whole year and has not had one problem...but my family and I lost everything due to that microwave....

19
Nov

Posted by mamamiamary


11/19/13 6:55PM

Bought new blender last year and there is a leak on the bottom contacted nHB Customer service and wanted to send entire 11 month old blender back. They said no just cut the cord put in padded envelope and mail. Meanwhile I just paid 3.oofor envelope and I insured it with a signature so I make sure you get it and insult to injury I was asked to send 8.65 to cover shipping for a replacement. Talk about cheap that took the cake, big company does not care about keeping loyal customers. Ill send 8.65 cause I need a working blender and hope my 8.65 adds to your profit margin. No one anserwed my emails in 2 days I get them back as undeliverable ReVamp customer service practices please

09
Nov

Posted by Anonymous


11/9/13 3:55AM

Just purchased a HB microwave. It looks sharp and works well Finally, an instruction manual that is reader friendly. What a treat!

Joy

06
Nov

Posted by Ingrid


11/6/13 9:38AM

I have purchased the Hamilton Brew Station Coffeemaker and love it. Also bought several as gifts. I recently replaced one for the office and within a month it no longer worked. I returned to store and they gave me a new one. Now after a month the replacement one only brews half a pot and then stops working. I'm not sure if I want to purchase another one or go to another brand. I'm not sure if I'll want to replace mine at home since I have encountered all these problems. I don't have time to return a coffeemaker every month due to malfunctions. Please advise.

25
Oct

Posted by David Null


10/25/13 8:54AM

Fri. 10-25-13



Dear Hamilton Beach, recently I purchased your 51101B Personal Blender with Travel Lid. Great little personal mixer for smoothies, etc.

However I do have a complaint about the travel lid.

When attempting to remove the lid it is very painful to the finger tips because there's really no place on the lid extending out to assist with removing the lid.

There should be some kind of small lip somewhere on the lid extending out to support the fingers when removing the travel lid. The way it's currently designed you have to use your finger nails and the finger tips to get a grip on the lid to flip it off.



Thank you



David Null

Marion, Illinois

03
Oct

Posted by Anonymous


10/3/13 5:33PM

I purchased three (3) "Walk-N-Cut can openers; Model 76501/Type CA25. I want $50 back from HB since noone sells the Nickel Cadmium Rechargeable battery packs. That is, these can openers are relatively new BUT useless.

07
Aug

Posted by cbaber


8/7/13 12:19PM

I have a very old but still working great, Hamilton Beach 12 cup coffee perculator.
Have lost the lid to the basket, and would like to replace. Where can obtain?

29
Jun

Posted by BKB


6/29/13 9:37AM

Hi! I purchased a HB microwave as a present for a Hurricane Sandy victim in November at a local Wal-Mart. They could not set it up until they had electricty in their house, which was in May, 2013. They took it out of the box and it would not start. We have since replaced it with another brand. I have this dud of a microwave now sitting in my garage and I am waiting for a supervisor to call me back...she was on vacation. If no response this week I will send the sucker to Corporate headquarters with a letter to your HB CEO.

21
May

Posted by Tanya McMullen


5/21/13 8:46AM

Hello, my name is Tanya McMullen and I am writing to let you know that about 28 years ago, my Dad purchased a 4-cup coffee maker (Proctor Silex - Type A10, Model A8004)I just want to tell you that 3 generations later, my Grandson (12 yrs)is making coffee in the same pot. I have not replaced any parts, and it works GREAT!!! Amidst the many complaints you may receive, I just wanted to share what a great product you made...Looking forward to 28 more years!!!

22
Apr

Posted by FUZZ


4/22/13 11:37AM

Unfortunately I have purchased three HB brew station coffee brewing stations. and after 6-7 months they all started to leak underneath. The last one I bought, I took back today because it quit brewing even though the red 'ready' light was on.
I couldn't get a refund from Walmart and will not under any circumstances that I can think of will purchase another HB product. I always thought that your products were quality. Possibly they are unless you make a cheaper model for Walmart

07
Mar

Posted by dms


3/7/13 2:19PM

My husband and I were married on June 22, 1963. This year we will celebrate our 50th anniversary and with that my Hamilton Beach Scovill Solid State stainless mixer. I have taken pictures of this reliable appliance, that has made thousands of cookies and cakes over the years. Especially birthday and wedding cakes. I could not have received a more valuable wedding gift 50 years ago. I think Hamilton Beach should be proud of a product that has served them so well.

17
Jan

Posted by Anonymous


1/17/13 3:16PM

Purchased a slow cooker and used for a while and yesturday
we put a pot of beans with all the goodies and after a couple of hours went to check and the cover shatter, glass went everywhere and inside the pot so we had despose of everything. Sure did not expect to do that, very disappointed in your product . I will send a picture at your request. The model is 33162RZ - Series B4301DJ
Looking forward to your response.

11
Nov

Posted by gail


11/11/12 12:15PM

I love Hamilton Beach Products but recently I purchased a deep fryer and it had NO instruction manual in the box. You have always been great to replace any product I have bought that was Hamilton Beach the customer service has bee great. I am really disapointed that I paid a lot for this deep fryer and no manual in the box. Model 35030

GAIL SMITH

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