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Original Comment My name is Eileen Morales, I been going to your pharmacy since 2001. My mother as Lung cancer and is in the advance stage of Parkinson&acirc;??s disease. Every month I have to pick up her medication. I always check the RX number in the bottom to see if my medication is really. I also get a courtesy call telling me my mother prescription is really to be picked up. So I went down to the pharmacy at 5:39 a.m. I spoke with Ben&acirc;??s he said that my mother prescription was not really to be pick up. I so upset that mean I would have to make another trip during the day. I hate going to the CVS pharmacy during the day because they always busy and their always long line. Later during the day I called Hospice and talked to Jocelyn the Hospice nurse telling her that the pharmacy are saying my mother prescription is not ready. She was upset because she said she called it in yesterday. She told me when she called the prescription they had her on hold over twelve minutes. I was on hold for over fifteen minutes. There is series problem with your customer services and your courtesy phone calls and RX number. I am ready to find myself another pharmacy that are more professional and knows what they are doing and better customer services at the front counter, I blame this on management. Another thing is when you call the pharmacy they right away put you on hold and they never identified themselves. I would like someone to call me back.<br /> <br /> Eileen Morales, 210-521-1982

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