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Original Comment I am a 27 year Hartford Worker's Compensation claimant, for 25 1/2 years I had been thoroughly satisfied with the services provided by The Hartford and if I had been asked in a survey to grade the people fronting the corporation, I would have given a score of 100 percent, or excellent, PERFECT. Any problem I had was always resolved inside of PMSI, and was not thrown into the lap, or laps of 4 or 5 Hartford representatives.. In, March 2013 the CEO then, Liam Mcghee took everyone using a company that was then named PMSI (recently a merger has changed the name) for medications and placed us with a horrible company, called EXPRESS SCRIPTS (Hartford Employees who have to use it, hate it as well).. Express Scripts has not been able to find me in their system, several people at The Hartford became involved over time, and although that single incident was resolved, the problems with Express scripts continued and persisted on, until I stopped using them in early 2014.. BUT, The Hartford Insurance company has a contract with Express Scripts using them as the Administrator authorizing prescriptions & payment. Every single medication with a prescription that my Doctor writes is TURNED DOWN for payment to the local pharmacy... I am then forced to phone my claim Rep with the Hartford to override Express Scripts TD, and any prescription that maybe approved is only authorized for 30 days despite my Doctor's request for 90. It is my view that if Express Scripts cannot get the business, then they have been authorized by someone within the Hartford to only fill the script for 30 days, unless overridden by a manager with the Hartford. It is a fulltime job a few days per month dealing with Express scripts! PMSI has a beautiful pharmacy management program/software that makes prescription management a no-brainer, easy peasy... Express Scripts is an effing Nightmare.. I wish Mr. Christopher J. Swift, age 53 would weigh the consequences of poor quality service provided by Express Scripts to claimants and employees. The cost to The Hartford over the long haul is turnover, and retraining within the customer service ranks all caused by upset claimants who blame the employee, wrongly I might add.. It makes me a nervous wreck trying to get a prescription filled these days, think about what a half dozen scripts does to me.. warmest regards, Big fan of The Hartford, Hater of Express Scripts!

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