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Original Comment I purchased two ASUS Transformer Book Flip TP300L laptops a few weeks before Christmas, one for my son and one for my daughter. Around a week and a half before Christmas I removed the brand new laptops from their boxes and proceeded to connect the laptops to our wireless Internet, install an antivirus program, and run any updates the laptops might need. What I found was one of the laptops worked just fine and the other laptop sounded like the fan was constantly running. What I found in addition to the fan noise was an incomplete build after checking device manager and seeing so many devices not recognized. After calling ASUS tech support and restoring the operating system it was determined that the best thing to do was to send it in for service. So no laptops for my kids at Christmas, which we planned for due to shipping being hit or miss during the Christmas season, and received the repaired laptop today, Monday December 28 2015. I removed the laptop from the bubble wrap and placed it on my desk. I was very irritated at how the laptop looked. I saw tape residue on the top of the laptop and then I opened the laptop only to see more tape residue, and an actual piece of tape, stuck to the screen. I then noticed that the screw covers were warped and also noticed a dime-sized discoloration on the back-right of the keyboard that looks like a heat mark. So I cleaned up the laptop and screen and noticed that there are scratch marks on the hinges that hold the screen onto the laptop. This is supposed to be a new laptop. I double-checked the serial number with the one on the box just to make sure it was the same laptop, and it is. I then boot the laptop and went into device manager to see if there are any devices that are not recognized. For the most part things are good except for the touchpad, which is set to Microsoft PS/2 Mouse, and that driver might be the reason that the touch pad is erratic. The laptop is also extremely slow in installing and uninstalling software...on an i5 processor with 6GB of RAM. After checking Event Viewer I noticed an entry pointing to system firmware not being updated enough for the processor speed to be realized. I removed two separate, identical pieces of software from both laptops at the same time and the one that WAS NOT sent in for repair accomplished this at a much faster rate. At this point I regret buying an ASUS. A 50% average sucks when you are talking about computer products. Right now, I am 4+ hours waiting for this laptop to install updates. This is the second time I watched this laptop install this amount of updates. An hour and a half ago it was 111 updates, now it is 110. BTW I have Verizon Fios 50MB Internet connectivity, so it's not the connection speed. Since I am a glutton for punishment I called ASUS tech support and asked if they could assist me in updating my laptop firmware. I figured it's the least they could do since the "repaired" laptop came back without the latest firmware. After a few minutes the tech support rep stated that he couldn't assist me, that I would need to visit their site and do it on my own. I will not buy another ASUS laptop if for any other reason than for their laughable tech support. I then called tech support back and asked that they assist me in updating the firmware, and gave them the Event Viewer details, and the next thing I know is I'm on the phone with a representative from Microsoft support. So I ask her for help and inform her of the background of my issue. She tells me that I need to see a local tech support person face to face. OMG I'm about to lose it at this point. So I call ASUS support back and I hear the phone pick up, then I hear people talking in the background, and then I am forwarded to a survey. After filling out the survey I call back again, and I get another survey. I call back again on my cell phone because at this point my home wireless phone battery is dead. I can't remember the exact time but I do remember telling the technician that I'm going on 6+ hours with this laptop. The technician informed me that resetting the laptop will hopefully resolve the issues, and that I would lose everything with the reset. I'm fine with it, but I tell him that before I sent the laptop back for repair the first technician had me do the reset and it did nothing to resolve the issue. So here I am, 6+ hours into it already and I know the system restore is going to take hours. I stay up for it...its past 2:30AM and I can't take it anymore. I get a few hours of sleep and wake up around 7AM and check on the reset. It looks like it finished but I am still seeing the same Event Viewer entries and experience the same system sluggishness. Maybe the Windows update is causing the slowness? No...I had the same exact laptop right next to this one and had no issue with sluggishness at all. Of course I didn't see the Event Viewer entries in the other laptop. Windows is downloading updates so I let it download and run them. Windows reboots and hangs. I let the process go on for around 2 hours and then I cold boot. Windows is now screwed up, so I go and do another reset. It is now 1:55PM and I just gave my son this laptop because he has been patiently waiting to get his Christmas present. This laptop has issues. I bought this laptop brand new and it has never worked as it should out of the box...it has never worked as it should upon return from "repair"...and after resetting/reloading Windows not once but twice it is still having issues. I believe we're past the point of fixing this laptop, as it obviously has issues that can't be fixed with driver updates or operating system restores. In addition to all of this, I copy MS Office directly onto the C drive and run setup and it ran so slowly that I left it run overnight. 7 hours later the next morning I get up to check the install and it is still frozen at the same point in the install. At this point I sent an email to ASUS corporate office respectfully ask for a replacement laptop or a department where I can actually send my complaint. I don't expect anything to come of this...I sure do with I would have read the company reviews before I bought the laptops.

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