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Original Comment I purchased a phone (Moto 6 I believe) last February. I purchased the phone from Target in Sterling Heights, MI. Originally when changing over to Consumer Cellular I was told that the phone I had could be used by just changing the SIM card That was not true. Verizon will not allow that. So I purchased a Moto 6 I believe it was at Target last February. Approximately 2 to 3 months ago my phone started to act up. As Consumer Cellular says to go back to Target (or Sears). Guess what I went and no one could tell me why my phone was stopping when I was in a call. I was correct to think it was the battery. I run all over town and finally get to Radio Shack. They did not have the battery I needed but could get me one and have it shipped for 55 dollars. Then they looked at my phone and said that Motorola did not build these Moto 6 phones so that one could change out batteries even for 55 dollars which was there price. So I contact Consumer Cellular saying I was QUITTING service and going with MetroPCS which does have a store front near me and I can get help. The price per month was $30 but I had to buy yet a new phone. Then I get a bill from Consumer Cellular and I both write and call that I had stopped using the phone from them and said so previously. Note: when the Consumer Cellular Motorola phone stopped working I was "phone less" for a couple of days. I am seventy years old and live alone. Not having a phone is a big deal. Then I receive another bill and I wrote back saying I would pay for the 2 weeks or so before the phone blew up but I was NOT going to pay for a phone that a) I did not have and b) that broke down and 3) I had said all this prior. Now today I get a bill for over 80 dollars!! They threaten to turn off service! I had NO SERVICE and I am not going to pay 80 some odd dollars for something I am not using. At this point I am writing you and the Better Business Bureau. I am also writing AARP who advertised Consumer Cellular for seniors and I saw the ad in their magazine. I feel I am getting totally "hosed" down for more and more money fora product I do not have. In closing I am also writing my elected State Senator for my District to report this. Other seniors need to know all the facts. Thank you

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