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Original Comment Today, 12/22/2016, The day of my anniversary, I called AAA to place a service call at about 11am in the morning so that I could have my 2004 ford mustang towed up to my mechanics business so that i could have some work done of my vehicle. Well, why on the phone with the CSR i was given and ETA of 90 minutes for someone to get to me, so i was alright with that. The next step came when i got a call from a dispatch CSR, informing me that he had been trying to find a garage with a flatbed, and so he claim he called 6 garages and he hadn't found any, so I asked him can he give me a time and he informed me that he could not give me a time because he wasn't sure. I told him ok, I then get another call from another CSR informing me that they couldn't find any drivers with a flatbed and anyone that wanted to go out to penn hills area of Pittsburgh. They then informed me that they couldn't get anyone until about 4-4:30pm, so i told them ok. So how about at 2:56pm i get a call stating that the driver is at my place of residence, and i asked her how is that possible when they informed me that the driver was going to come around 4-4:30ish. So then im waiting and waiting, Nothing several hours have passed, no driver, so i call back, and i get another nasty ass CSR, who was very indignant, placed me on hold, and never came back on the line. so while still waiting, because i know the reason i was placed on hold was because the CSR thought that i was going to hang up the phone but i didn't, So in the mist of me holding on, i get another call from the dispatch manager, was told that she was informed that i needed a call back, but i informed her that I'm still on hold. concerning my matter. Over all,they are the top nastiest,rudest , in-considered,cocky customer service agents and managers i have ever come across in my life. I'm surprise with such nasty CSR they are still in business. I'm definitely going above and beyond with this complaint, there is no need for someone to have to wait over 9 hours for a service call. And as a company you should not expect for a member who pays yearly dues, to be ok with that...................................................................................

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