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Original Comment I have tried calling serveral times before and no avail unfortanelty. I have had previous tech who have had me on for long period of times that does not appear what to do or troubleshoot issues I am having with my laptop. I just purchase the labtop not long ago and no resoluction to my issues. I generally use it for business purposes. I am a bit frustrated to say the least. I have tried calling corporate office it is not 1000am est time but no one was available to speak to. If someone can call me from corporate office that would be great to discuss. He stated after requesting serveral times that is was no higher tech than him which I doubt being he appears to be reaching out to someone when I was on the call with him but still no resolution to the issues I am having thus far. I have not heard back from escalation regarding ticket and my issues I am having for some time now.

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