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Original Comment My God! SO many negative things to say about a hotel chain! Perhaps looking into your hiring process would be a good idea. My reservation was for the Comfort Inn and Suites in Miami Springs. My reservation was for Nov. 19th through the 23rd. When I first came came in, the new receptionist was by herself and could not locate my reservation, which is fine, but she definitely needed someone to be there with her. I waited patiently (for way over an hour)for my room, reassured her that its really not a problem, as it wasnt her fault at all. Got my room key and went on my way. There's nothing in the room about activities/tourist attractions that most hotesl have in their guests' rooms, nor was there any guidance about what's on the property (i.e. the gym, or if there was a spa) On Saturday Nov. 21st, I received a call from the manager ( a very angry sounding individual) that I needed to sign some form. When I got to the hotel, I went straight to my room to put my things down and was going to make it to the front to see what it was that I needed to sigh. However, I was locked out of my room. I went down stairs to confront this rude person, who ended up being the manager with the biggest ego ( I have everything on video, as I do plan on suing this company) about why I was locked out of the room. On the video his body language will show that this was done intentionally. I was infuriated. I went back up stairs to put my belongings down and then went down again to get a copy of what I just signed. He refused to do it, this too, is on a video. The new shift came in and the woman (on video as well) told me that she couldn't make the copy because he's her supervisor. I waited 7 minutes for a copy of a stupid piece of paper that he did not want photo copy. This unprofessional, disgusting and inconsiderate sub-human's name is Jamal Guyton. I have never dealt with such lack of professionalism in a hotel setting like this. This killed my vacation. I had forgone a lot of things about this hotel and what they call breakfast and what they actually serve, including everything that I mentioned here, but this was despicable.

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