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Original Comment Went to pearle vision in capital city mall camphill pa because the previous pearle vision center in state College pa had closed in February 2020 had a eye examination done paid for the examination out of pocket ordered 2 pairs of glasses 1 pair of safety glasses and 1 pair of regular glasses the insurance paid for one pair and was to get the second pair at discount my total bill was $ 824.36 paid with a credit card was told 12_ 17 days for glasses both pairs one pair did arrive with in time frame the examination and ordered pairs of glasses was done on October 31 2020 here we are December 5 2020 still waiting for the other ordered pairs of glasses the response from the main office of pearle vision is wait it out just to let you know I'm not a happy customer of pearle vision plus pearle vision shows no responsibility for the missing pair of glasses plus the capital city mall camphill pa pearle vision cannot accept industrial vision eye's safety programs as stated on there forms there offer is accepted at all pearle vision in the USA this does not accept the form complaint has been filed with the better business bureau and the state attorney General office as well my opinion find another eye care facility that doesn't lie to customer and can order glasses for you I had a very bad experience with pearle vision in the capital city mall camphill did not have any problems with the pearle vision center in state College pa in the Nittany mall would have gone back to that store in state College pa but was closed in February of 2020 and pearle vision is very poor in handling customers complaints with no explanation i guess i will have another vision place for eye examination and glasses in the future in closing if you need a examination and glasses find another place for eye examination and glasses cannot recommend this pearle vision center in capital city mall camphill pa look for another location different eye provider unless you like to wait forever for glasses and no response from management of pearle vision to resolve a customer service complaint requested a refund for missing pair of glasses still didnot get a reply about it or missing pair of glasses and pearle vision hate to make phone calls to customers on there complaints my other question is what is customer service pearle vision needs to be reminded what is customer service and customer satisfaction must no understand what that means

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