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Original Comment back in Nov. I was told by 2 Tecs at net10 , One online and 1 over the phone that if I bought their Samsung Galaxy A12 phone they would transfer my number and all my roll over minutes from my Lg 3g phone (which I had 18,365 minutes) to this new 4G Samsung. I asked several times to make sure and was told "oh yes it will work for you". Then when I got the phone and tried to activate it the girl said to go buy a minutes card and call back to finish activation because they needed the pin off the back of the card. We did and called back only to be told they couldn't complete the transfer because the minutes card wouldn't work with this phone and they couldn't transfer ANY of my 18,365 rollover minutes to this phone after I was told if I bought the phone they would. I asked which phone could they do the transfer to and was told the only one was a Alcatel MY Flip phone. They told me to ship the Samsung back and they would issue a refund when they get it back but wouldn't give credit over to the Alcatel phone ,I had to pay another charge for it. Then when I got the Alcatel and called to activate it, they never said they couldn't transfer all my minutes and used the card I had to only give me 300 from the card. When I noticed and called them back ,then they said the weren't able to transfer and kept TRANSFERING one to another to another saying a higher office, a girl said she was in corporate office said she checked on It and they WOULD NOT give me back my 18,365 minutes but would give me only 6057 minutes and they would extend my end date from Feb.9th 2022 (which wasn't the 60 service days from my end date on my old phone ) to March 5,2022. She said it was taken care of I asked her to text it to me and she said it would take up to 4 hours to get into the system. I waited 4 hours and checked 611611 and instead of extending the end date to 3/5/2022 it said my end date was January 15, 2022. That's not even a month from when I activated the phone and added the 60 day service card (12/11/21).I called again ,got transferred 5-6 times and told The guy was going to transfer me to the Miami headquarters and to hold , at which time he hung up on me. I called back AGAIN and was told they couldn't go into the system and fix it because they had to reset and inact a new plan on 12/16/21.He told me to wait and call back on or before the shown end date of Jan. 15,2021 and they would fix it then. I asked about the refund for the first phone and said I know it delivered on 12/10/21. The Lady said they will not refund my money because I had tried to get my old phone from another network activated and when they couldn't she said I sent it to them for a replacement that they sent to me therefore they wouldn't refund . I told her that the phone I sent back was a BRAND NEW PHONE I didn't even get to use because they wouldn't activate it and transfer my minutes and they were the ones who told me to send it back and sent me another phone that they still didn't transfer my rollover minutes and now are rolling back my end date instead of extending the service end date as I was told they would. They tell you anything to get more money out of you and then LIE TO AND CHEAT YOU to try and scam more out of you. I was with Net10 for over 14 years and never had to deal with them like this before. Now I don't beleave they will fix my end date on January 15 as they said. I think it's another lie to get me off their phone. As for them saying I sent them an old phone to be replaced , I HAVE MY ORDER FOR THE PHONE TO PROVE IT WAS A NEW Net10 Samsung that I was charged for, and a much nicer phone than the RECONDITIONED phone they sent me and and cost more than the Samsung.

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