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Original Comment RE: Kenmore Refrigerator Make: 253.734941D<br /> Purchased: June 2017 at Sears in DuBois, PA.<br /> <br /> To Whom It May Concern,<br /> <br /> In June 2017, my husband and I purchased new Kenmore appliances after our house burned down. We bought a washer/dryer and stove/refrigerator. To this point, we are very happy w/our washer, dryer and stove. However, the icemaker in the refrigerator is and has been a problem. When the first refrigerator was delivered, the icemaker did not work. After a repairman spent quite a bit of time working on it, it still would not make ice, so Sears replaced the refrigerator with the same make/model. The second refrigerator icemaker worked for approximately 6 months and stopped working the last weekend in January 2018. On February 2, 2018, two repairmen came and worked on the icemaker. On Monday, February 5, 2018, we had a total of 15 pieces of ice. I called repair. On Friday, February 9, 2018, yet another repairman came and worked on the icemaker, by Monday, February 12, we probably had 30 pieces of ice, then on Tuesday, February 13, the icemaker quit working again. I called this morning, February 14, 2018, and have repair scheduled for Monday, February 26th. This is unacceptable! I should not have to wait 12 days to have this issue addressed again!!<br /> <br /> I am extremely upset! My husband was diagnosed with throat cancer in December. After daily radiation treatments, he can barely swallow and needs smoothies several times a day to eat. I've had to purchase ice in order to feed him. Ice is inexpensive; however, I do not feel we should have to purchase ice when we have a new refrigerator that should make ice!! If you can even imagine the pain my husband is experiencing, you would understand the need for ICE.<br /> <br /> I'm gathering from the various repairmen who have been here to repair the icemaker that this model is faulty and has been for quite some time. The water is freezing before it can get into the icemaker. I've repeatedly heard that there have been many complaints w/this very same problem in this make/model. I've heard &quot;they keep trying different ways to fix it, but cannot figure it out.&quot; Not sure who &quot;they&quot; are but I feel &quot;they&quot; need to get this problem addressed or replace the refrigerator with a make/model that works!!<br /> <br /> Can someone please help us?<br /> <br /> Sincerely,<br /> <br /> Don and Vicki Bundy<br /> <br /> C: Better Business Bureau

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