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Original Comment I purchased a vacation for San Francisco in March 2020. I canceled prior to my vacation because of COVID. San Francisco was one of the hotspots in the beginning of COVID. I canceled because I have lupus and I was traveling with my two-year-old . It is going on almost a year and I am still getting the runaround about my full refund I have been speaking to various agents and various supervisors who continue to apologize for someone dropping the ball and not following through with my refund. It is the holidays and I am waiting for about $500 in a refund. My family has been a loyal customer for over 25 years. The worst customer service experience ever. Every time I speak to a new agent or a supervisor I ask who can I speak to over them and they state there is no one else I could escalate this to! When speaking to an agent I asked for their corporate number they would not provide it to me. Someone from the corporate office can reach out to me that would be great! Seeking assistance with this matter!

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