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Original Comment My husband is deployed to South Korea and had his debit card information stolen and used for $643 dollars. As soon as we noticed the charges, we shut off my husband's card (leaving him with no access to money) and called Navy Federal to notify them of the unauthorized activity. Navy federal rep said that they could not do anything about this until the charges were not pending. Once the charges hit our account, I submitted a fraud claim. I then had to go to a branch have a new card printed and mail it to South Korea. No one in their right mind would go through this enormous hassle if this was not in fact Fraud! Navy Federal denied the claim due to the card being used as well as the pin. It is really disappointing that they do not take into consideration that when soldiers are overseas serving this country that soldiers get taken advantage of all the time. My husband stated that "he never has used his pin because it never prompts for it." The representative stated that they did not need a police report because they would not be able to retrieve it and that it was not necessary. Upon entering all of the information they wanted they still denied it. There is absolutely no one to talk to regarding this and I was told by a representative that they do not go off of our story and that it is all data-based so even if you're telling the truth you're still considered a liar! Shame on you Navy Federal for treating your service members like this!

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