American Express Corporate Office

American Express corporate office headquarters location, phone number, address and feedback

Please find details for the American Express corporate office below. We do our best to keep this information current, but if you are aware of any updates to the American Express corporate office headquarters information we have, please feel free to submit an update.

Corporate Office Address:
American Express Company
World Financial Center
200 Vesey St.
New York, NY 10285
United States
Phone: 212-640-2000

American Express Corporate Office Comments

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31
Jul

Posted by Dunwiddem


7/31/17 10:22PM

Why is it a closely guarded secret where the CEO/President of Amex Canada is hiding out? All I want to do is serve the bastard notice for screwing me around and demand the contract - original instrument of indebtedness - to be provided within 30 days or the matter WILL be legally and financially settled and they can eat the balance. 26.9% IS USURY AND I AIN'T GONNA PAY IT NO MO'. As there is NO contract they are in dishonor within 3 days of receiving the registered letter/demand.

14
May

Posted by wmsterling


5/14/14 2:41PM

yesterday i called customer sewrvice,and got a lady in Manilia. i wanted to change my mail address. i was on the phone for 1 hour. i asked to transer to an american. they sent me to Mexico. that person gave me a phone #,which was a cruse line. also i was cut off twice. i have been with am for35 years.
this was unaceptable.i asked to speak with the person in sharge of customer service. they refused. this has never happen before. what the hell is going on?

11
Apr

Posted by NOT THE COLLECTOR


4/11/14 6:58PM

This is the second time I have had to call AMEX about getting mail solicitation's sent to my home with the name of the County Collector's Office Yes the County Collectors office a government agency on them,
I speak to one person at OPEN and they transfer me to the Philippines or India and when I want a person in the US they transfer me have tried to say they are in Canada.
I will be sending this to the county and await a reply.

28
Jul

Posted by Robert


7/28/13 9:07AM

Congratulations to those of you whom actually received a prepaid card. I made three attempts to purchase a card for a family member. Once to be denied and twice AMX could not track the order #s they provided in emails. I am not usually considered stupid as I have three college degrees, one from Harvard and worked some fairly high profile US Government jobs. By the way I have been a Gold Card Member for 36 years. American Express your are disappointing!

25
Mar

Posted by KVB


3/25/13 5:26PM

We purchased a prepaid debit card for our daughter to go to Europe with. I can not tell you how many times I have had to call customer service to change a pin, change our password, change something because we are locked out of the system - AGAIN. I get a Customer Service person who is from India and it is near to impossible to understand them. I even had one girl say she was not paying attentions please repeat what I said!! I did understand that!! She hung up on me when I asked for a supervisor. WE chose AMEX because our good friends had said Customer Service is amazing. She has not used it in 2 yrs !!! LOL just wait. So much for an AMERICAN card!!

02
Feb

Posted by Honest Agnes


2/2/13 12:09AM

Have been a member since 1983, 30 years.Rep called on Sun about possible fraudulent charges.4@$1.OO were.Rep decided to cancel card and said she would immediately issue a new one to arrive on Wed.Card never arrived.I called, was told I would have to reapply.Must supply my SSN, my salary/or retirement benefits, investment income, other sources of revenue and dob.I have auto pay from my bank account so bill payment not an issue. If approved, I would receive a new card in 10-14 days and the 53,000+ ff miles on tap may/or not be rolled over into a new account. No explanation was given. I complained and was brushed off with "a rep from the application dept. would call me". No one has called now 3 days later. No explanation given for the cancellation.

03
Jan

Posted by Anonymous


1/3/13 11:24AM

This is the worst customer service I have every had the unfortunate pleasure to deal with. It has been over one month and 5 hours on the phone with India to try and get replacement gift cards that never arrived at destination. No one
speaks English or follows up on anything it took you an hour to try and explaine. I am still short one card of the three and now my holiday gift is a month late. You cannot talk to anyone at Am Ex, all they want to do is transfer you to some third world country. I'm almost done using this card, they are not the only game in town and if they don't fix this customer service situation they soon won't be in the game at all. Every company I have had to use customer service in India had the same results, abuse of their customers. I'm so mad now I am thinking of cutting up my card.




E

18
Dec

Posted by E. Connolly


12/18/12 6:56PM

Absolutely appalling customer service! Today we attempted to make a relatively small purchase (with an existing credit balance of nearly $9,000!), and our card was rejected. When we called Customer Service we were given a runaround and then transferred to the fraud people (all overseas in India) and they could not give us a satisfactory explanation for the rejection, other than "it's a system algorithm." We were transferred back and forth to inept Customer Service reps and after waiting for nearly 30 minutes, we were given some address for Customer Service in El Paso, Texas. What an operation! We are long time Amex customers but now we are seriously thinking this card is not worth having any longer. The term "customer service" is an oxymoron - there is no such thing at Amex.

05
Nov

Posted by Anonymous


11/5/12 1:33PM

amazing that I spent 42 minutes trying to find a email address for american express and the only one available is in the UK for UK customers. I called conceirge services and they have names but cant email because "they dont have email" REALLY.......company is losing there fan base and now I know why. if anyone has email for any big shot I would love to see it.......

25
Oct

Posted by STEPHAN C ESSINGER


10/25/12 12:27PM

That I am unable to speak with anyone at corporate level about the lack of concern by Customer Service when questioned about not receiving a "Payment Reminder" (one of three website "Account Statement and Payment Alerts" options available) is ridiculous. After continued complaints made to customer Service Supervisors / Managers, I finally found out that your billing system is set up to cancel this payment reminder if the "Minimum Payment Due" is offset by "negative transactions" (credits back to the account - returned merchandise, or whatever).



I even received an e-mail on 13 August 2012 from Customer Service referencing an opened ticket number that was supposed to resolve this technical issue, and was directed to keep this number available if I needed to speak to anyone again about this issue. I called back on the 13th of Oct, when I did not get my "payment Reminder" on the 12th, and got no help, once again, on this issue, referenced this opened ticket number, and was told that they did not have any information, and was told again to set up an "Auto Payment". I can not believe a Corporation this big can not handle this simple.



My account is usually $!,500.00 / $2,500.00 each month, so even though I may have some returns that cover the "Minimum Payment Due", I always owe you "money", and I want that "Payment Reminder"! If I miss that payment because I am not reminded, then you will put finance charges on my account. I do not like being told by your Customer Service to just have my Credit Union make an "Auto Payment" to you, then I would not have to worry about forgetting to make my "payment"! What I want is for this "Payment Alert" option to do what it should be intended to do......."ALERT YOU THAT A PAYMENT IS DUE, AND IF YOU DO NOT MAKE IT, WE ARE GOING TO JERK YOU AROUND WITH FINANCE CHARGES"



AND THERE IS NO ONE EVEN AVAILABLE AT THEAMERICAN EXPRESS CORPORATE NUMBER TO SPEAK WITH ABOUT THIS ISSUE.....ABSOLUTELY UNBELIEVABLE!!!!!!!!!!!!!!!!!!

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