Posted by Anonymous
Sprint is not the company i thought it was. PERIOD. I just got phones
in December. I bought the phones off craigslist. I took them to the
store and asked how how much to activate them? I was told that I only
had to pay a security deposit of $100 for each phone. Got them on.
GREAT! NOT!!!!!!!! I paid $200 before I even signed up. Got the Bill
$289 for a plan that I was told would cost no more than $165.LIES!!!!
So they charge $5 to have a spending limit. Unless you do automatic
bill pay that is. But of course I found that out after being on the
phone for 30 minutes that even if my bill is below the spending limit
they will still cut it off. Like why do I have to pay a charge for a
spending limit if it doesn't mean anything. So we are going to charge
you for having a spending limit but even if you're under it we will
cut you off. So I payed $209 on the $289 bill, thinking that I would
be safe because it left only a $70 balance and that was under the
spending limit. NOT!!!!! They said my service was scheduled to be
interrupted in 48 hrs. So lets sum it up....in LESS than 30 DAYS I
was charged $489 by sprint. $489 and the anytime minutes on the bill
still say ZERO! No overages, no downloads, none of that. These were
activation charges, fees, and prorated charges. I pay all of what they
asked except for $70 and sprint reps tell me my service will be cut
off even though I am $230 away from the spending limit that I am being
charged $5 monthly for....WHAT A WAY TO MAKE A CUSTOMER FEEL GOOD!!!!!
#GREATJOB. So then the rep tells me that I can make a payment
arrangement so that they won't cut the phone off. GEE THANKS!!!!
THANKS BUNCHES!!!!! So then I ask since it was LESS THAN 30 DAYS since
we got the service could I cut it off. NO. they changed it to 14 days
and of course that time has passed. Of course there is a "early
termination fee" which is equal to about 2 months of service. We have
2 phones so $700 total. Yep that's about 4 months of service. So I
then inquired about suspending the service. Of course you can't do
that until you have had the service for at least 90 days....Which we
haven't had. So then I inquired about changing the plan because
obviously it is going to be more expensive then what the sales rep
told us. I was then told that because we have SMARTPHONES the only
other plan that I would be able to get is actually EVEN MORE than the
one that we are currently using. So basically we roped into a contract
under false pretenses and there is nothing that can be done about it.
I have to put up with the Lying sales rep that told me that I only had
to pay $200 to activate 2 phones for a bill that is not supposed to be
more than $165 per month...run around customer service that does not
have the authority to do anything but make payment arrangements. I am
so sorry that I did not find these sites and reviews BEFORE I got the
service, because I surely would not have signed up for this. Not at
all. I saw all the reviews for "Award Winning" customer service.I only
found this sight when I was looking for the Corporate Office contact
info.AFTER I WAS ALREADY ANNOYED from being on the phone for an hour
with no acceptable resolution to me. In my opinion this is NOT award
winning customer service....I feel like I have been Hoodwinked into a
lousy contract and it will ultimately $1000 to get a new provider
unless I want to ruin my credit. This is the ONLY thing that I have
had in my name ever. Unless I have $770 on hand I'm short. Which means
that I would have had to spend $1259.00 to have had 2 sprint phones
for ONE month.This doesn't even include the price that I payed for the
phones. Then will still have to see about getting another phone with
another carrier and how much they will charge. AWARD WINNING? I THINK
NOT!! How can you have policies that don't benefit the customer. What
happened to the customer is always right. I am assuming that whoever
they surveyed for those results must have been paid. There is NO WAY
with all of the reviews that I am finding that sprint could actually
considered consumer friendly...furthermore have award worthy anything.
I wish I had just went with my first instinct and walked on by. These
are some websites that popped up that have numerous complaints about
phones,services, and customer service. I don't know which people were
surveyed but it was not any of us. The way I feel about this company
right now I would not recommend it to ANYONE! I would tell them DO NOT
use this service!!!! Their customer service and policies really suck.
I don't even want a cell phone anymore, I hate this phone now. I wish
I never got it and now am forced to spend my money at a company that I
am totally unhappy with for the next 2 years. I am SO SORRY that I
ever signed up for this service! I think that I'm going to post this
letter on some websites now.
A VERY UNHAPPY *NEW* SPRINT CUSTOMER
Nikaiya Adams
