Bloomingdales Corporate Office

Bloomingdales corporate office headquarters location, phone number, address and feedback

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Corporate Office Address:
Bloomingdale's, Inc.
1000 3rd Avenue
New York, NY 10022
United States
Phone: 212-705-2000
Fax: 513-579-7555

Bloomingdales Corporate Office Comments

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20
May

Posted by Dont get this card


5/20/21 9:35PM

Was approved for this card on 4/16
end of the month I called customer service to inquire about whereabouts of original 1st card and why it's not arriving in mail. Over 10 to 14 business days later.
START TO CONTACT SUPPORT & speak with 16 (sixteen) representatives & supervisors. All giving me the wrong information. No one really solving issues. 4 different cards were sent out and not 1 (one) was delivered to my address. Told it was gonna be 2 day expedition of delivery 2 times and that didnt happen at all. Never recieved any cards. After a month and half of struggling for answers and getting the wrong information and being told to wait. Some representatives telling me that it is coming in a plain white envelope others telling me it's coming Fedx or UPS. OVER a month of waiting and inquiring and no answers or explanation I was forced to close this account. Due to fact of internal investigation and mismanagement and disappearances of all 4 cards . No answers or zero support from the representatives and continually attempting to contact them for answers. Hours on top of hours spent calling waiting on hold. EXPLAINING the same situation to 16 different people with NO SOLUTION and none giving me answers about the location of these 4 cards and most giving me attitude and rushing me off the phone. Forced to close and to do was cancel and not deal with liability since no employee could give me clarification or take accountability. Also this is affecting my credit because it's being reported INACCURATE to credit bureau. 4 cards 16 representatives and supervisors could NOT resolve this matter. I was forced to close. I want answers and I need this to be properly handled and not hurt my credit
I did nothing wrong . I applied for this card, got approved and waited for it to arrive....unbeounced to me this happened and it's an internal problem should not be mine.
All days I contacted customer service:
Apirl 16
Apirl 19
Apirl 29
May 3
May 7
May 10
May 13
May 16
May 18
May 19
May 20
16 (sixteen) respresentives & supervisors
No answers
All recorded conversations and no type follow up from any supervisor or any type of concern about this situation.
4 cards floating out there..
Forces me to close account due to lack of proper efficiency of service and lack of follow up from this company.
UNFAIR
Bad business

5/19 after 40 minutes of waiting I spoke with Ed - a supervisor - only SUPERVISOR named Ed in Clearwater Florida works Sun thru Thursday 3 PM to 12am . Following day I called again, 5/20.Ed escalates it to Presidential status for investigation and he tells me they will contact me within 72 hours. He realizes that this situation is not typical and been going on too long. 5/19 Ed advises me to contact him and do so if card does not arrive
5/20 He tells me that 4 cards were issued on these dates :
Apirl 21 account 1 original
May 10 account 1 replacement
May 14 account 2 after they cancelled acct 1
May 18 account 2 replacement

4 cards without my knowledge
Should of been 2 - original card and then a replacement.
I was NEVER once offered CERTIFIED MAIL or any form of delivery to ensure and track delivery of credit cards.
I had to keep on calling and explaining this over and over again with no type of solution or CONCERN. Never have issues receiving my mail and have lived in this location for years.
This company needs to figure out how to close this card and stop hurting my credit.

14
Apr

Posted by Bloomingdale’s Sucks


4/14/21 6:36PM

I have been shopping at this store for over 20 years.
I am a black card "top of the list" card holder and the o line department has decided because I used their price match of sale prices "too many times" that I am no longer permitted to shop online. The last time I called I was told by Eduardo the supervisor in Columbia that no American supervisor or any other Bloomingdale's employer no matter how high up could override the .com decision to stop me from shopping. When I informed him that corporate had I fact investigated and apologized restoring my online shopping ability and I listed a number of recent orders I had place he literally called me "A LIAR" and said "THATS IMPOSSIBLE" then told me he would make sure I could never shop there again. I've tried to call corporate 100 times and no one calls back. Even spoke to a lady in fine jewelry that told me she emailed and left a message for the proper department and I should hear back soon. That was almost 2 months ago. I ordered what I wanted and used guest check out. I have $1000 in gift cards I wanted to use, so ha ha!

14
Apr

Posted by Bloomingdale’s Sucks


4/14/21 7:40AM

I have been shopping at this store for over 20 years.
I am a black card "top of the list" card holder and the o line department has decided because I used their price match of sale prices "too many times" that I am no longer permitted to shop online. The last time I called I was told by Eduardo the supervisor in Columbia that no American supervisor or any other Bloomingdale's employer no matter how high up could override the .com decision to stop me from shopping. When I informed him that corporate had I fact investigated and apologized restoring my online shopping ability and I listed a number of recent orders I had place he literally called me "A LIAR" and said "THATS IMPOSSIBLE" then told me he would make sure I could never shop there again. I've tried to call corporate 100 times and no one calls back. Even spoke to a lady in fine jewelry that told me she emailed and left a message for the proper department and I should hear back soon. That was almost 2 months ago. I ordered what I wanted and used guest check out. I have $1000 in gift cards I wanted to use, so ha ha!

01
Nov

Posted by Linda


11/1/20 1:07PM

Two years ago I walked into Bloomingdale's with the attached receipt and card while trying to return a piece of jewelry that was bought for me. The clerk scratch the numbers off and said that Bloomingdale's didn't recognize the card. You will see on the receipt that there is proof of card was given to me. I initially went in with the purchaser of this piece of jewelry. I wrote to your office two years ago and never heard anything. I have been quite ill for some time and am getting back to details that matter such as this. This card sits in my drawer unused. I would like to follow up on this matter once and for all. So unfair.

04
Nov

Posted by FRUSTRATED


11/4/15 8:03AM

OMG !!! this is the worst company I have ever shopped at. On Nov 3, 2015 I visited the store located in Potomac Mills, Virginia. I found the most fabulous boots I had ever seen. I asked the sales associate to verify the size for me (as I forgot my glasses and was unable to verify for myself). She confirmed that both boots were sized at 7.5. When I got home to wear the boots, I found that the left boot was a 9-1/5 and the right was 7-1/2. I called and spoke with the manager and the shoe department lady. I was informed that they knew the sizes were mixed matched, but that was the way they came into the store. However, they arrive is how they are placed on the selling floor. I asked were they kidding and they said NO. This is the 3rd and final time that this has happened. I bought a pair of shoes to wear to a wedding only to find that they also were mixed matched. I WILL NEVER SHOP THERE AGAIN NOR WILL I RECOMMEND THE STORE TO ANYONE . It was 80 miles total to buy the mixed shoes and then have to return them. Worst corporation I have ever dealt with.

25
Jul

Posted by Anonymous


7/25/13 12:00PM

There Is A Child Pedophile Named Milfert Horton Who Works For Bloomingdales Corporate Office On Fulton St. He Raped And Sodomized A 14 Year Old Girl 2 Months Ago And He Is Actually Now Employed For Bloomindales!!!! I Followed Him Into The Office Bldg Where He Works And Saw That It Was A Bloomingdale Office. How Disgusting Is It That Bloomingdales Does Not Do Criminal Background Checks On Someone Who Just Recently Raped And Sodomized A 14 Year Old Girl Just 2 Months Ago In Brooklyn!!!!

27
Jun

Posted by Deb


6/27/13 11:11AM

Terrible customer service. I spoke to at least 20 different departments and 30 different people. NOBODY could help me. I just kept getting transferred, put on hold, hung up on. At least half the people were rude and apathetic. What a nightmare they're putting me through!

17
May

Posted by Anonymous


5/17/13 12:05PM

I wanted to express my extreme dissatisfaction with my entire Bloomingdale's experience. It began with trying to order a pair of Tory Burch flats from your website. The item said it was "in stock" but when I tried adding it to my cart, it said it was "out of stock". Frustrating, but that's only the beginning. I then proceeded to call the New York Bloomingdales to order them and then the Chicago-Magnificent Mile store. Brian, at the store, seemed nice enough and acted eager to help. He claimed he ordered me the flats in my size. He took my credit card info and told me they'd arrive to me in 5-7 days. I thought that was it which would have been easy. I've never worked so hard to order a pair of $225 shoes but nonetheless, I got them ordered and was happy with that....or so I thought. A few days later, I wanted to check the status of the shoes. I never received an email or tracking number saying they'd been shipped so it concerned me. Apparently my order had been spontaneously cancelled unbeknownst to me, the paying customer. I needed the shoes for a special occasion and that date was drawing near. This would only push the arrival time of the shoes back more, and had I not called, I would still be waiting for them.
The shoes then arrived a few days later, after I thought I got this second glitch ironed out. Excited to see them, I anxiously un-wrapped them. To my pure surprise, the box was totally banged up and dented. Strike one. I took the shoes out and inspected them, assured they would be perfect. I noticed very obvious, large scratches in the leather on both shoes. Strike two. I then notice the soles of the shoes have no tread and they've obviously been worn. Strike three. My husband, who doesn't normally have an eye for detail, noticed the issues without any prompting; a sure-fire sign there's a big problem.
I immediately called customer service. After listening to the menu options carefully, I found there was not option to talk to a human being. I Googled other Bloomingdale customer service numbers, and all of them lead me back to the same, redundant and non-user friendly menu. I then pressed each option to dig deeper in hopes of finding the one that would lead me to a person. After about 15 minutes of this tedious and frustrating process, I found that Option 3 which is about product availability, not something I needed to know about, was the only option that would give me the "in" to a person. Once I reached a person, I was beyond livid. I expressed my extreme dissatisfaction and the only thing I was told was "return them". Yes, I could have figured that out on my own without any of this ridiculous hassle. I was then put on hold for 30 minutes while that representative got a hold of the higher up, which I requested to talk to. That "higher up" was just as cold as the previous person, also putting me on hold for another 15 minutes. I was then told again to return the item. Once again, I didn't spend weeks of micromanaging your employees to hear the obvious.
I figured I'd be offered a credit to shop with you again or be able to keep the beat-up shoes but still get my money back, or at least be offered decent customer service, but nothing (surprise, surprise). The shopping experience shouldn't be more work on the paying customer's part, FYI. I once again, had to go out of my way and spend time and money to package up the dilapidated box and drive it to a FedEx store. What a mismanaged, unknowledgeable, useless department store. Word to the wise: call Nordstrom and ask how they treat their customers. They do it beautifully and seamlessly time and time again.

29
Dec

Posted by [email protected]


12/29/12 4:54PM

Explain to me as a customer shopping at Mall of Millenia, from Chicago, for the holidays, saw an employee hit another employee in the mens fragrance dept. and why as of yesterday that employee is still working for Bloomingdales? That was intent of physical abuse, in front of customers, and she was threatening to that employee with the use of fear and intimidation. I hope not to see this employee Marsha. The dept Manager did nothing and is weak at her position, she should be fired. To condone this action is one for a lawsuit . I am embarrassed for all who saw.

22
Oct

Posted by dix


10/22/12 11:02AM

Your office in Orlando insisted I pay twice for one bill
Please close my account I have had for years with Bloomingdales.

17
Oct

Posted by Dix


10/17/12 10:31AM

Insisted I pay twice - you have 2 checks send one back= closed this account- will hurt salespeople not me- for I am good customer.

12
Oct

Posted by Anonymous


10/12/12 10:26AM

Was glad to close my account- Nasty caller - never got my bill and have a good credit rating - do not need to do business there.

11
Oct

Posted by none


10/11/12 4:35PM

Got a nasty call on my credit with Bloomingdales.
Was glad to close account - even though I was one of your better customers- If I see something I cannot live without
will buy there but not until then.

07
Oct

Posted by Anonymous


10/7/12 9:27AM

NO NASTY CALLS FROM DILLARDS
MY CREDIT SCORE IS IN THE 700 S
DO NOT NEED YOUR COMPANY RUINING MY CREDIT

07
Oct

Posted by DIXIE kELLY


10/7/12 9:22AM

Got a nasty call about my bill which I hAVE NOT RECEIVED IN MONTHS. wANT ALL CHECK INFORMATION - IN FACT INSISTED.
THIS ACCOUNT IS CLOSED THER ARE BETTER PLACES TO SHOP LIKE
BURDINES

31
Jul

Posted by Anonymous


7/31/12 9:54AM

Sirs: When attempting to buy a skirt at your Santa Anita, California NORDSTROMS store, I found that my card was out of date. The salesperson asked for some information in order to check on it. What surprised me is that I was asked for the last 6 numbers of my Social Security card; normally only the last 4 are required.
Is this policy at your stores?
Thank you.

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