Left me and plenty of others stranded at Atlanta airport because they had no cars yet I already prepaid. Not to mention they don't have the common sense to greet people before they get on a ridiculous long line only to be told "it will be several hours before we get cars". Furthermore the counter agents have such nasty attitudes and dispositions as if the customer doesn't have the right to be angry,
On February 18th 2023 we arrived to the Rental car pickup location at SFO airport after 6-hour flight from Newark NJ. It was extremely busy standing room only, people were napping on the ground, many families with small children crying . I went to the Dollar rental line and was met at the beginning of the line by the manager . He stated "did you hear sir there are no cars available " I quickly responded to him " I booked mine months ago". I waited approximately 20minutes to reach the rental agent at the counter. I gave her my name and she replied " I am sorry sir there are no cars available" I asked how this could be as I had reserved a car for 10am pick up. She preceded to advise me to contact the company that I booked through. I was very upset to say the least , what would that do for me , I am here in SFO with my wife and 9-year-old stranded, no way to get to our hotel. She took my phone number down, and said "I Will see what I can do, but it will take some time, maybe two hours ". I told my wife who was already extremely emotional and distraught as we had traveled to SFO for her 52-year-old sister's memorial service being held on 2/21 in Los Gatos , she began to cry and I felt extremely helpless and beyond frustrated. We waited to find somewhere to sit down, and try to relax and figure some way we could get to our hotel. We were all extremely exhausted and my poor wife was so uncomfortable after a 6-hour flight (she had a lumbar fusion on 8/3/22 ) and she desperately needed to lay down to relieve her pain. After approximately 1 hour 45 minutes I approached Avis agent counter and spoke to two agents to ask if they had a car available , their response was shocking " we have no cars because we took care of our customers ", then continued and said "they do this all the time (Dollar ) will overbook 100 cars to 250 people to prevent loss , as they estimate 50% of bookings will no show, whereas Avis will do only 10-15% of bookings, and told me to go to the counter to acknowledge how dissatisfied I was with what I was encountering. I headed to the Dollar agent I was working with and asked "how are we making out" she said "nothing yet still working on it" and asked for another 20-30 minutes for her to try to get us a vehicle. After about 15 minutes she called my cell phone and said we have your vehicle. I proceeded to the counter and I was elated , we went over fuel details and told me it is not the ultima you rented but it was a Nissan rogue . We quickly headed to the rental garage and got in our car and headed to our hotel.
Once we were in our hotel , I looked at the rental contract and noticed they charged my credit card $530.08, which was a completely new charge , not related to what I paid at time of booking, where I paid $470.37 full at time of booking. So I was double charged after being extremely inconvenienced and put through undue stress at very difficult time for my family.
I need to be re-imbursed in full for my charges that I incurred through your site as it was a terrible experience and I did not get the vehicle that I booked through you. I strongly urge you to fix as soon as possible , as I have shared the experience with others and clearly with the many others that were stranded that day like ourselves , it is happening to others.
Thank you for your prompt attention to this matter , I hope to hear from someone very soon-
I rented a car from Dollar and returned it with a full tank of gas. When I checked my receipt, Dollar had charged me for a full tank of gas even though I returned the car with a full. What a rip off! They wanted me to produce a receipt for gas or a credit card statement, how could I have anticipated that Dollar would have made such a request. The ordinary person does not request a receipt when they purchase gas with cash and Dollar knows that. When I asked Dollar to tell me how much gas they put in the car to fill up the tank, they said they couldn't and wouldn't produce that information. Again, what kind of a fuel charge scam is Dollar running.
Disgusted
I had a reservation for a rental at Atlanta Hartsfeild Airport. The line to pick up the car was extremely long. It took about an hour or so to get the car. Then later that day it started to rain. And the car leaked water inside of the vehicle. If you know anything about Atlanta then you know it rains a lot without warning. Needless to say I got really wet. The brakes also started to grind. I called the roadside service number provided to me. Which was a total waste of time. I tried several times. Was hung up on after I explained the situation, every time. So o took a chance and drove the car back to the airport. When I tried exchanging the car. The line was 3x's longer than before. So I decided not to get another car from Dollar. Totally ruined my trip. I would like to be compensated for my troubles as well as money spent on a severance that wasn't provided at all.
Thanks
LDS
I rent from dollars rental in Atlanta ga airport and I had bring the car back on 4/11/21 they lie saying I bring the car back on 4/28/21 I went up there 2 times the manager say he was going to look at the video but he never did and now they got my bank to a -4900 and something dollars because they lying say I had the car tell 4/28/21 when I been bring the car back on 4/11/21 if this case don't get solve I'm going to have to do a lawsuit on dollars rental and I never got my deposit back
I'm a dollar express renter in Baltimore Md Bwi airport they say you get a point for every dollar spent a lie first time renting I spent 2250 and only got 1664 points I reserved a 7 passenger
And got an upgrade charge but no upgrade and I can't believe they say you get a 10 percent discount and only gave me a discount of 110 dollars after my total was 2250 then not to mention I can't use my points on the type of vehicle I paid for to acquire said points I can only use them for a lower class vehicle which makes no sense why ask for my preference on the dollar express membership form if I wouldn't pay for that class of vehicle I don't want it for free either and bwi doesn't have a express window which it clearly says that being a express member that's a perk and bwi is a major airport location so I think this is clear false advertisement I'm contacting a lawyer for false advertising and its the black short heavy set manager a female she is very difficult hateful and discriminatory against other black women
I made a reservation for March 15 2021 for a mid size vehicle. I received a email confirming I would pay 380.XX. I paid $224.XX upfront and the remaining 155.XX would be paid once I picked up the vehicle. I go to pick up the vehicle on March 15, 2021, the young lady at the counter tells me that they have no mid size vehicles, so she offered a full sized vehicle due to my inconvenience. I signed the paperwork and went about my day. When the charges come through I was charged 519.09. They charged $83 a day instead of $53 for a full size vehicle. I called customer service to fix the billing error and they told me I signed the receipt and because of a system restraint to refund me my money that I would be unable to give me refund. I asked the rep if they considered it morally and ethically okay to perform the bait and switch, the rep says "yes". I was told no one in the company to include their CEO Peter Stone could help me. This company provides terrible customer service and is looking for a law suit in the future. I still have not received my money from a company whose business practices include the bait and switch.
I got screwed by Dollar rental car at the Phoenix Sky Harbor Airport. I purchased my rental on Expedia and paid for it there. However when I picked up the car the lady said she needed a credit car on file in case of damages (fine whatever). I returned my car and got a receipt 569.07. They charged me for extra insurance that I didn't ask for plus roadside service I didn't ask for and a whole bunch of other things I didn't ask for or even know they were charging me! I called to see if they could dispute any of the charges and they said you signed the agreement ( I guess you live and you learn to make sure what you are signing to). Well, well let me tell you something they never once asked me or told me about any of these charges. This company is a joke! What a bunch of con artists!
I rented a car for 2 days only on the 03/07/21 at 12 noon
I returned the car on 03/09/21 at 11am .
There was no one at the rental car counter when I got there so I put the keys in the drop box that was on the Dollar counter.
I received an email today saying that I was being charged $266 for me 2 day rental because they say I was 3 hours late returning it but I returned it at 11am like I stated.
My original charge was for the amount of $130.04.
What is the point of having a drop box on the rental car counter when they are not checking it all the time. Why was the counter not being attended by an assistant???
I returned the car at 11am and they are telling me that I returned it at 3pm Three hours past my due return time??? Just because they did not check the return drop box till 3pm is not my fault. What is the point of a key drop box on the rental car counter if you are doing this everyday and making people out to be less and over charging them.
I was on my flight on my way back to Atlanta GA at 12.45pm so how could I be late in returning it at 3pm??..
I have paperwork for proof.
I called a Dollar rental car and they would not help me at all, the reps name was Robert and he was in Elsalvado. I asked to speak to someone else with authority but he said no he made me out to be a lier.
This is disgusting service indeed.
Dollar Rental is no longer a company I will rent from , had a reservation for 2 days , at time of rental I ask the representative to modify my reservation for an extra day and said ok but when I returned vehicle she never modified it , price went from $30 a day to $271.00 a day I'm having to eat this charge do to there representative not following through . This is so unfair
I went to a vehicle from dad a car I have been renting vehicles from you guys for months now I mean months it's always a bad experience when you go to to return the car there is always new employees for some reason every month your employees seem to roll over your fire the last ones you come back there's more people they only get router and router as you hired and I had experience with a manager who had a wall cat pull down to her eyebrows with a face mask on with a hole in the head with the strings drawn in tightly the only thing visible on her face where her eyes she was extremely impatient and very very very rude all she would say is that she was a manager she would not identify herself or tell me what her name was I was charge for a smoking fee not only do I not smoke at all without ever smoke the problem is I told her that I do not smoke there are no other drivers on my vehicle I am the only drive on a vehicle and I do not smoke and I've never had this problem before I've called the customer service number a number of times not only will he not ever give you a manager no matter how many times you ask for a manager they will definitely disconnect your call each time you call and ask for a manager you guys need some type of way to check up on your workers how about one day one of you guys call and say you would like to speak to a manager and you see how far you get with it not only that you have do you have a phone number here on your website that is disconnected what type of business are you running you guys cannot continuously just Cham people overcharge people steal from people and then carry you in like you don't care my fault was I did not read these reviews before hand have y'all took any need a second to read your reviews it should be someone's job to go over these customer reviews and check back in with us to follow up you guys really don't care I am going to make it my business to reach out to everyone that has left a review on your site we will put up another site opposed to Dallas and we will all have our opinions heard this is very very unprofessional I cannot believe that the company would Treat their customers this way this is no way what you had in mind when you open up this business do you remember the first day when you wanted someone to cool when you couldn't wait for someone to rent a car for you and will you promise was great customer service what happened to that I would like a full refund I will call my bank I did Nite all charges from Darla if they do not remove this incorrect charging is unfair fee I will deny the entire charge and I will not pay for the rental at all I am trying to avoid that I went to the car I should pay for the car but I will not pay for fees that I did not occur
I had the worse service ever in my life at Fort Lauderdale airport . Poor management and customer service. I got treated terrible . They lied and said manager special was a full size car . Told me when I got there that was hatch back . They put me in a dented up. Dirty car inside and outside . Manager is lazy and rude .?I want a full refund . I pick up car Friday and it go back today. I need. Corporate to get involved. Because express members get treated like animals
My phone was left in one of your rental cars I prepaid for overnight delivery from iPhone to get back to me they never sent my phone I care for my mom all my information is on that phone and I am going to get a lawyer and Sue Dollar Rental because your advertisement says if something is Left Behind or lost they will get it right back to you I paid $65 to have my phone overnight it back to me and it's been 2 weeks nothing has come and my tracking number is not even in the United States postal system so I don't know what kind of Shame you people are running but at the end of the day I will be suing Dollar Car Rental
I rented a car from Dollar and they overcharged me they charged me $1,166.17 for two weeks and to make things worst they charged me $400 cause the outside of the car wasn't clean and it had been raining. And they refused to refund my money back it's no where in they contract nor policy. They are a total rip off.
Horrible experience! My husband and I rented a car and specifically asked if there was an additional charge for a second driver. We were told that there was no additional charge and our invoice did not reflect a charge either. Several hours after picking up our car and once we had left for our trip, we received a charge for an additional $117 for an additional driver and were sent a new invoice. Upon returning the car we asked for the charge to be removed, but they refused to waive the charge even though we had been told there was no additional fee. We called customer service to make the same complaint and were told by the representative that we "should have returned to the rental office upon receipt of the second invoice." So to be clear, we were charged several hours after we had already left in the rental car on our trip and the suggested solution was to turn back and dispute the charge? Horrible customer experience. They must be called dollar because that is all you will have left after their countless fees and scams!
I rent a car from dollars an was charged an smoking fee when I don't even smoke. I reached out time an time again went back try speak with managers about it called customer services.
The country is going thru a lot right now for a company to be able to charge your account 400 extra dollars without no regrets or no one to really care
I was told by the customer service department that our rental car charges were comped because we had so many issues with our rental. We returned this rental on 01.27.2020 and were again told we were being billed $0, returned to Milwaukee airport. Now over 60 days later we were charged!!!!!!!!!!!!! Charged an egregious and ridiculous rate. What an illegal and horrible business you're running! There is noone to fix it either. I spent an hour on the phone with your so called customer service. Pitiful! I'm blasting this all over social media and I'm an influencer. This will cost you so much more.
DO NOT RENT FROM DOLLAR!!!!!!
Refund these illegal charges and I will stop my tyrade.
Sincerely,
Leif and Rachel Christianson
Rented a car in Dallas Fort Worth Airport location. charges were added to my rental without my knowledge. I paid ahead of time thru priceline. I tried to resolve the situation when I returned the car but I was met with the most ignorant , rude and unprofessional employee and so-called manger Ive ever come across. Dollar doesnt care, no matter who I call or who I speak to the refuse to do anything about. Do not rent from Dollar iat Dallas Airport. They will rip you off and stand behind it.
On June 9th my friend and I went to pick up our car at the Maui Dollar Rent a Car. When we got there I was shocked to see a line out the door. In the past we walked in and went right up to the counter. However we were ready to wait our turn. There were 2 or 3 people helping the guests do all the paper work in order to rent a car. There was one fellow who seem to be doing very little and helping no one. We watched him move his bottles of water from one side of his desk to the other. At this point the other people in line were looking at each other and asking what is he doing? I have a big mouth and said "nothing". He wasn't helping anyone. After we got the keys to our car, I asked him his name and told him that I was going to report him to headquarters. His name is Oscar and he said "go ahead. Nobody cares". Do you care?
My husband and I are dollar express members, traveling frequently to las vegas from ft lauderdale. earlier this month we opted to reserve a car and pre-pay, not realizing it was a 3rd party billing us (cartwraler)...upon returning home we say that Dollar billed the full amount of the car rental. When we called to get a credit, we were told to call cartwraler directly. They were nasty, rude and could not help. We called Dollar back and they said our reservation thru cartwraler was never used and we paid directly to Dollar. SOMEONE owes us 108.36 --- we really dont care who. the custome service has been TERRIBLE...we are getting nowhere. While we have filed a dispute with American Express who ALWAYS has amazing customer service, we are still waiting to hear back from someone in management at Dollar. No one has returned the call.....we are beyond aggravated and now must make other arrangements for future trips (4 per year to vegas)
This is a copy of a letter I have just submitted to [email protected]:
I was instructed to forward a copy of my fuel receipt documenting that the vehicle I rented was returned with a FULL tank of gas. The Dollar representative with whom I spoke on the phone this past week assured me that the $39.85 I paid in advance for the Fuel Purchase Option would be refunded to my original method of payment. I have also included for your reference a copy of the Statement of Charges which clearly indicates that the vehicle's tank was FULL.
When I challenged your representative about why I needed to provide documentation when a Dollar employee accepted the car back into your possession and noted a FULL tank of gas, I was told "who knows if they got it right?" I'm guessing if Dollar can't trust their employees to "get it right", they should be hiring some new employees.
I am extremely frustrated with my Dollar Rental Car experience. I had to initiate a request to refund me for an extra day's charges for both an additional driver, as well as for the use of the Easy Pass. I'm still doing battle with Cartrawler to eliminate the charges for a full day's rental as I surrendered the vehicle a day in advance after specifically asking TWICE (once when making the reservation and again when I picked the vehicle up at LGA) if there would be a penalty for doing so. I was assured TWICE there would not be.
It is my plan to dispute ALL of the charges with my credit card company (then Dollar and Cartrawler can battle it out instead of an unsuspecting customer), document all irregularities and inconsistencies with your corporate office, reflect my frustration on the dollarrentalsurvey and share my experience via social media.
No one should be treated as I have been. Incidentally, the entire reason I rented the car was to attend my mother's funeral. You all have only added insult to my injury.
On Monday December 5, 2016, my wife and I picked up a vehicle at the Dollar Rent-A-Car located at the BWI airport in Maryland.
My wife and I were on a house hunting trip in the Pennsylvania area, staying in Mechanicsburg, PA, from our arrival until our departure on Friday December 9, 2016. We visited houses in the following cities in Pennsylvania: Harrisburg, Carlisle, Mechanicsburg, Chambersburg, Shippensburg, and Greencastle.
At the time of our pick-up there were only two cars available in the class, (midsize) that I reserved. One was a white Hyundai and the other a lime-green Kia Soul. We chose the white Hyundai and it would not start. We informed the lady in the kiosk who went out and verified that the vehicle would not start. She offered us the Kia Souls but it did not fit our needs.
She then told us to take the Chevy Malibu we ended up with. At that time the Malibu was not located near the other vehicles, but was in a totally different area.
All went well until yesterday when I received a notice from:
Dollar Processing Services
1150 N. Alma School Road O-5
Mesa, AZ 85201
alleging that we had used the toll transponder seven times at the Fort McHenry Toll Station in Maryland.
We were never in the Fort McHenry area at any time during our trip, not even on our drive to and from the BWI airport.
I have spoken to several persons at the processing center and they tell me that the transponder was in fact used and therefore no adjustments could be made to eliminate these charges.
I have offered to provide copies of my hotel bill as well as a letter from the realty company I was using during my house search during this time. I was told that these would not prove anything, because according to them I could have rented a hotel and then stay somewhere else. REALLY, we rent a hotel in Mechanicsburg, PA, pay over $400 and stay in Fort McHenry MD, a distance of 90 miles?! The mileage driven, 641 miles, does not support their argument. They claim that only receipts with dates during these times would be acceptable, however, I pay in cash for all my purchases and only use my credit card for large items, (airline, hotel, rental cars, gas, etc.)
I am writing to you to ask that someone use common sense and see that the info I am providing does in fact prove that I was nowhere near Fort McHenry during this time.
This is the first and probably the last time I will rent from Dollar Rent-A-Car, if this is how customers are treated.
I had the worst experience EVER with a rental car from Dollar Rental at Ronald Reagan airport in Washington DC!!! I frequently travel around the US for business and personal reason. I have used Dollar in the past and have never been treated so poorly then this past Sun when I picked the car up and Thursday when I dropped the car off. First it took almost 30 minutes for a shuttle to pick me up from the airport. I counted 6 shuttles for the other car rental places to come and pick up its customers. When he finally came to pick me up and I asked "Why did it take so long to come pick us all up". The guy shrugged his shoulders as to say "I don't know., 2nd...After they processed the paperwork, they told me to grab a car in the far back corner of the parking lot. they woman said "Stay along the fence and weave your way back to the choice of cars". Kind of rude but they were busy so I over looked it. 3rd...After taking the car from where I was instructed too, I got to my location and the next morning I came out to the car and noticed it had all kind of bird dropping all over the car. Then I got into the car and discovered there was Bird droppings IN THE CAR ON THE WINDOW CILE!! Upon further review I discovered the car had not been vacuumed as there was filth and dirt all over the seats and floor board. Not to mention someone clearly had left the window down at some point because there was water dripping spots all over the same down as where the bird dropping were. THIS WAS COMPLETELY DISGUSTING AND UNEXCEPTABLE!! I called Dollar rental to complain about there terrible service and the customer service person tells me that the only thing that could be done was for me to drive back to Reagan airport where I got the rental and exchange it for another car. I explained to the woman on the phone that I was at my destination already and that I should not be inconvenienced due to their companies mistake and asked if a new car could be brought to me. She told me that was not possible. I then told her I would keep the car but wanted to take to the manager when I got back to the location and make note of the condition of this car as I didn't want to be held responsible for this vehicle. At this point I was outraged!! Last but not least when I took the car back to the rental place at Reagan. They told me the manager was unavailable and the guy that checked it back in acted like it was not his problem and could care less of the terrible experience I had with them. As I mentioned earlier, I travel a lot for business and personal reason and this was far my worst experience dealing with a rental company. If this is the way Dollar conducts business not only will I direct my business elsewhere but I will make sure that every person I know and my agency using some other rental service that knows how to treat their customers decently.
I am a Dollar Express member and this is the first time I have ever experienced such an experience. I am a disabled person and at the Newark Airport I wanted to fuel up the vehicle and the signs stated fuel and lodging and when you follow the signs it takes you directly to the rental car return center. I arrived at the airport 2 hours prior to the departure and when I entered the Dollar return area I was approached by an "unknown" person not in Dollar uniform and I asked why the signage shows for fuel but sends you directly to the return center where you cannot get out - he explained that he is employed by an outside agency and that the signage is difficult for most people to read and that the fuel station is outside the airport and agreed with me that it should be easier for someone to fuel upon return. When I asked for someone else another "unknown" person came over and told that person that he should of not told me that information about the fuel being difficult to find at the airport. I feel since I arrived two hours in advance and needed assistance because I'm disabled I should have been given directions or options to fuel the vehicle instead of taking the vehicle and charging me over $100.00 for fuel. I feel that the rental car companies at Newark Airport are taking advantage of people returning their vehicles because of the poor signage and not letting the customers leave the area due to a dead end do not turn around message. I advised the person that I would pay 50.00 towards the refueling of the vehicle and asked him for a 50.00 voucher towards a future rental but he refused and did not give me any options instead he was taking advantage of customers is poor business practices. I am going to write a letter to the Better Business Bureau so this can be addressed. I will never rent from Dollar or any of their companies in the future. Hire people that wear name tags or uniforms so you can identify that they are employees and if you have an issue you have a name of the person.
I rented a car from the Pensacola International Airport when I returned the car I left my computer bag in the back and it was over looked within 15 minutes I was back at the check in and the car had already been taken to the clean up department. I had checks and $400 dollars in cash when my computer was brought to me the cash was gone. My loss but I let them know that they have a theft in their company. I will never rent from them again.
We hired a car from this company in Phoenix we had a small accident on the north rim of the Grand Canyon a few days later. After keeping us waiting for twelve hours there, they eventually decided to cancel the contract, (decision made by Las Vegas manager who I would love to meet but I can't get his name) stranding us 70 miles from the motel. We only found out when I rang them for the fourth time. I had explained on a previous occasion when I called them that day that I had heart medication we needed but it was to no avail. They endangered my life that day. We incurred a further 500 dollars in extra transportation costs to get to the airport to fly back to the UK. Further we lost 180 dollars in cancelled paid for activities we had planned for our last day.
It ruined our holiday and gave us a poor impression of an American company. Even now they will not tell us what they think they are owed so my insurers can settle with them. It's either mindboggling incompetence or sheer malevolence. A gangster company is the best epithet I can apply. Dreadful despicable I intend to contact the national press when this sorry saga is over.
Dollar Rent-a-car (Parent company - Hertz) threw a huge wrench in my recent trip and I am so angry!!! I traveled to TN, stayed with friends, all to go watch my son's graduation from Army Basic Training in GA. I booked a car, with extra insurance, through Expedia. The insurance was quoted as $10.00/day. I was going to rent the vehicle for 8 days, my whole trip. When I got there, the rental agents said they would not honor Expedia's quote as Expedia was a 3rd party. Expedia had already deducted the $80.00 for insurance from my Credit Card, but now Dollar was going to up that amount to almost 3 times as much! These people are crap. I did not rent from them and am now trying to get reimbursed my $80. It screwed up so much of our plans, and I am pissed and will tell every soul I talk to NOT to rent from either Expedia (who have yet to refund my money) and never from DOLLAR or HERTZ. I have a very big mouth and this info will be plastered over every on-line wall I can find. Make it right Dollar/Hertz!
I have just become a victim of this scam practicing company twice in the same rental. 1st I was told to bring the vehicle back with a full tank of gas "but it must be from a station within (10) miles of the rental company and must bring the receipt. upon my return only to find the closes station was 11 miles away. I was then charged $72 for a half tank of gas!
2nd scam, I just received a letter in the mail that I pass (2) "electronic Tolls" meaning un-manned toll, for a total of $2.67. They are now demanding $32.67 or the money will be taken out of my card I rented the vehicle with. I wasn't even given the opportunity to pay the toll at all. Meaning anyone renting a vehicle from them and passes an electronic toll will also be robbed as I have. When I called to inquire I was told " why didn't pay additional for a toll pas? " That option was never mentioned nor offered to me.
****NOTE: In order to stop these scammers, you must submit these complaints to the Better Business Bureau and the Federal trade Commission, not here! Once they see the patterns, then they will investigate this company.
I rented a car in St. Thomas in May 2016. Not wanting to have any worries I took the full insurance option. All I was told at the time was to initial the box which indicated I ws taking the insurance. A couple of weeks later I was notified that there was damage done which I was not aware of nor was it pointed out to me when I returned the car. I was informed that the insurance was voided in that I didn't file a police report when the damage occurred. Apparently that was in the fine print where I initialed that I was accepting the insurance. I told them I wasn't aware that I hit anything or anything hit me and therefore would not have obtained a police report. Furthermore if it was that important a requirement don't you think it would have been mentioned when I was told to initial the insurance acceptance. I have checked with my insurance as well as other rental car companies and they have never heard of such a thing. I am now being threatened for payment.
Monica, I read your complaint that you wrote on Jan 29:
Posted by Monica
1/29/14 3:15PM
BEWARE! Dollar Rent A Car added a fee for "Loss Damage" despite being told not to add any additional coverage. Our insurance company and our credit card company covers us. The charge was "hidden" in the long list of information on the receipt which was on a small device similar to a smart phone. We checked into the airport late at night with a small child and even if we wanted to read the contract, we would not have been able to until it was signed. We did not notice the additional charge of almost $200 until we got our credit card bill. Despite trying to work with Dollar, we are being charged this fee that we SPECIFICALLY declined. Dollar's reasoning is that we should have notified them before turning in the car. Very poor business to work with. Will NEVER use them again and have spread the word to others BEWARE.
I agree with you Renter BEWARE, a total of #94.00 was added to my bill which I did not notice at the time that I returned the car. When I called them to inquire about the charges the person at Dollar Rent A Car, sated that SLI was $65.00, TRPP was $11.90, for insurance which I did not ask for because I had my own insurance and to add insult to injury they billed me for Facility Usage Fee, because they use the airport to pick up renter, and by the way The Dollar Rent A Car in San Juan Puerto Rico, according to the home office in Tulsa OK, "This location is privately owned and handles their own subrogation claims. Customer Service cannot substantiate or refute a claim between you and the location". What a way to run a business.
To all renters.
If you rent a vehicle from Dollar rent A Car in San Juan Puerto Rico, This location is privately owned and handles their own subrogation claims. Customer Service cannot substantiate or refute a claim between you and the location. For additional information, or to further pursue this claim, you may contact the location directly in san Juan Puerto Rico. The Main Offices did not want to entertain my compliant, because Dollar Rent A Car in San Juan is a Franchise not directly under thier control.
We are going to take this up with the BBB and share our experience all over social media. My husband and stepdaughter arrived this morning to Puerto Rico and waited 45 minutes along w/another family for Dollar to pick them up. Calls placed resulted in no one answering. Both my family and the other family "walked" in the dark and with personal items in tow from the airport to Dollar. Upon arriving, a security guard was asleep and the woman who was working was asleep in her car stating it was too cold for her to work inside. When my angry husband asked her why no one was answering the phone, without an apology or greeting them, she picked up the phone and waived it in the air in front of his face saying the phone didn't ring. Dollar has mistreated our dollars spent on the service we were expecting as frequent customers. We want a representative to call us immediately and we would like our service discounted and refunded due to the dangers of our family walking to a place which couldn't offer empathy or an apology.
On November 6, 2015 I reserved a car online for an upcoming trip to Las Vegas. I decided on a Coupe, on the website it stated that the Coupe was the same cost as a full size. My card was charged $144.33 to hold the reservation. The total rental was supposed to be around $320. I did not select the insurance, as I confirmed with my own insurance that I was covered for rentals under my policy. Upon arrival and presenting my Rental Confirmation Voucher at the Las Vegas Dollar counter, I was told they did not know what the code "SCAR" on my rental voucher was. I explained it was a coupe, in fact the voucher states Nissan Altima Coupe. They did not have one and did not know what car to give me. They tried to have me take a mid size, but I said the Coupe was supposed to be the same cost as a full size. The staff quickly explained that they were running a special on upgrades and that if I wanted one it would be an additional $10 a day ($80). Not wanting to be confrontational and having no proof in my hand of what I read on the website I agreed to this charge. The staff than asked if I wanted to bring the car back filled with gas, I said yes. Then he asked if I wanted insurance, I said no and that I checked with my insurance and I am covered. I quickly looked over the 7 page contract and signed it. I noted the Loss Damage Waiver, which I assumed meant I was waiving the insurance, I also noted the additional $80 charge. The total came to $423.94. I assumed the $144.33 would be deducted once the car was returned and the card was charged. However I was charged the full $423.94. I explained the situation to a customer service rep and was told they did in fact charge for the insurance, even though I declined it twice, but since I signed the contract and did not catch it, there is nothing they can do. I am seeking a refund of the $212.64 refund of the insurance. I have read many, many complaints online regarding the tactics used by counter staff as well as many services charged without the customers knowledge.
Very sour experience at the Miami International Airport location at 3900 N.W. 25th Street. My wife and I checked in at the counter and was attended by the Dollar counter representative, Mary Padilla. After a long flight with delays, all that we wanted to do was get into a vehicle and travel to Mount Sinai Medical Center, in order to check on my patient who had suffered a stroke. Ms. Padilla, did not guarantee that we would be able to have a vehicle available, albeit, our reservation. I had supplied Ms. Padilla with my reservation number. However, Ms. Padilla told us that she had other customers that were of more importance than us, just because those customers were there before us. I found out through talking with one of those customers, that they were walk-ins and not reservation customers. One of the customers tinformed me that Ms. Padilla could make it possible for us to have a vehicle, only if I would take care of Ms. Padilla, by means of a gratuity. I approached Ms. Padilla on this subject, and then she became very agressive with not only myself, but with my wife as well. I asked for a complaint to be made with the manager. Her response to us was that she is the general manager and that I would have to adhere to her and the Dollar organizations rules. She advised us to step aside and that she needed to take care of the walk-in customer, who I and my wife witnessed hand some cash payment going into Ms. Padillas' person, and definitely was not intended for Dollar Rent A Car. The customer who did this transaction, turn around towards me and advised me that "that is the way that they do things in Miami." Ms Padilla looked at us with a very unfriendly look. This brought to our minds, that corruption plays a very important part of the airport environment in Miami, and that part of this problem is Dollar Rent a Cars' employee: MS. MARY PADILLA. My wife and I decided to inquire elswhere, where we found an organization that made us feel welcomed. Thanks to E.Z. Car Rentals, we were able to arrive at Mount Sinai prior to my patient passing away. It is a shame that in a nation as great as we are, that we have to put up with negative third-world attitudes. As a Dollar customer, and after our experience with this Dollar employee, MARY PADILLA, I no longer consider myself a regular Dollar customer, but a former one, and I will advise all of our friends and family, to be weary of individuals, such as her. My advise......When in Miami, Florida......"BEWARE!"
Dear Mr. Carus
My wife and I have done business with "Dollar Rent A Car" before when we vacationed in New England and then drove your car to Kansas City. Just a small problem at vehicle turn in several years ago, but that is history, and was solved the next day.
I see on the internet that you have lots of complaints from customers reviews. This is not a complaint, but a praise of one of your employees that does an awesome job for you. Her name is Sherri and works at the Lihue Airport on the Hawaiian Island of Kauai.
My wife, Son, Daughter-in-Law, and I arrive on Kauai September 13th at Lihue Airport for a two week vacation. My Son and I went to pick up the vehicle I reserved back on Feb 16th under Confirmation #: L5562417.
When we arrive the waiting area was full all the way back to the entrance door. There were five people working the counters. Customers were stress, upset, and restless, but there were 5 employees working the counter so things were moving, but slowly. Now, Sherri was processing customers as fast or faster than the other 4 employees combined. The other 4 were constantly asking each other questions and requesting help. It looked like they did not know what they were doing and likely had very poor training.
Then 3 employees went on break or lunch and the line got much slower. But Sherri processed customers 3 times faster than the other employee that was left. Whom constantly asked another lady for help and assistance. I assume this woman was the manager, but I'm not sure.
When I got to the front of the line I hoped I would be helped by Sherri, and I was. Sherri processed me within 4 minutes and we were out the door. Our vehicle rolled up within a minute or 2 at the most and we drove around and picked up our wives and luggage.
I would strongly suggest that you give Sherri a good raise because you don't want too loose her to another company, as she does the work of several employees. I would also suggest you have her train your other counter employees, and you might consider grooming her to become the manager or a shift supervisor. It took us 1 1/2 hours to get our rental vehicle. Much too long! Would have been longer without Sherri there.
If you would like to contact me, all my contact information is listed above. Thank-you.
Gary H. Price
Please note that a hard copy of this is going in the USPS with return receipt.
I have rented from the Detroit Metro Airport many times in the past and I just have a question about my recent visit. I have always used my Visa Card to rent a vehicle in which the amount of the rental plus 15% was placed on hold onto my Visa card. I already know that if you use a MasterCard, that the $200 hold plus rental is placed on hold but Visa only required a 15% hold. However, my last reservation, I was told that $200 plus the amount of my rental would be placed on my Visa card. Because I wasn't prepared for this update, I had to use my debit card instead. When did the policy change? The reason why I am asking this question is because the rude representative that I dealt with before handled my reservation. I filed a compliant with you before on her attitude and as I see nothing was done because during my visit when she asked me if I wanted to add insurance to my rental, I replied nicely and said no thank you, I have insurance. She replied "Well I have insurance too." My mean side wanted to snap at her and ask her what the he@#$ does YOUR insurance have to do with ME? But I held my tongue and politely declined the offer again. Someone really needs to speak to this woman. I don't know if it is a racial thing or not but her attitude is inexcusable. I just want to know did the policy change as she said it did? Or is it because of her attitude that she decided to hold the higher amount on my card?
I want to comment about my experience renting a car from your TF Green Airport Providence, RI location. On July 25, 2015 I rented what would be your last available car from this location (Chevy Cruz). My receipt conveniently is blank in the Color, LIC#, Vehicle # fields. As soon as I started to drive this car on I95 I quickly realized the brakes were faulty. I called your customer service department and they had a new car driven out to me on July 26, 2015 at 3 p.m. This car came from Logan Airpot, Boston since there were no more cars left in RI. I received a fine for $52.20 charged on my credit car from Dollarrentalfine.com for the car driven from Logan Airport. The fine originated at Logan Airport. I was not in that car and did not drive anywhere near Logan Airport during my stay in Massachusetts. I was frauded on this charge and I am told from Dollar Rental and the fine company I cannot dispute this. While the charge is minimal I will fight this and go public with whoever will listen. It is the principle that I am being falsely charged after you provided me with a faulty car. You have not heard the last from me. I am spreading the word about your corrupt activity.
We made the mistake of using dollar rental last week. We reserved 2 vehicles online mine was reserved at 87.00 and they charged me 197.00. My step dad reserved a car at 154.00 and was charged 450.00! I've been trying to get a hold of customer service all day and the lines have been busy. We will be taking this to the BBB and some investigative reporting services. From the other comments I've read this happens often. Hmmm do I smell a class lawsuit? We tried to talk to the agent at the rental office and she claimed they don't have managers in their office.
I Promise You I Will Never In My Life Rent From Dollar Rent A Car Again In My Life They Have The Worse Service And All They Want Is Your Money The People On The Phone Or In Person It Don't Matter Makes A High Commission Off Of Renting The Cars. I Have The Same Complaint Every One Else Has. I Made A Reservation Price 397 For One Week In Ca They Said They Couldn't Find My Reservation If After I Gave It To Them.i So I Ended Up Paying 1,000 For A Rental Car. Then If Broken Down On The Side Of The Road With Not Fixaflat In It It Took Them 2 Hours To Bring Me Another Raggadddy Ass Car I Say Lets All Go On Our Social Media Pages And Say Don't Rent From Them Put Them Out Of Business
I contacted a Dollar customer service agent, who was unaware that agents do not raise their voices to customers who are requesting information regarding a car rental problem. I also emailed a Dollar web site, explaining the problem, without a response. I emailed the corporate office web site over a week ago detailing the problem, and was assured that I would receive a response within 24 hrs. 24 hrs have come and gone, and still no response. I assume how to address customer complaints comes from corporate headquarters, since I've been treated with indifference at all levels of the Dollar corporation. Needless to say, I would rather walk than rent a car from Dollar again. Your "customer service" needs to be fixed at all levels.
I want to add to the Providence Airport experience. The rep behind the counter tried hard to get me to upgrade the car. I rented a compact size. After refusing to upgrade (first offer was $40 then went down to $30), I went to the 5th floor of the garage and learned I was upgraded to a mid-size anyway because there were no cars left at no charge. Although the car was a lemon, I was upgraded anyway.. Buyer beware!!
Be sure to check your brakes before entering any highway. I rented a car (last one on lot)from Providence Airport, only to get onto I-95 and could not stop. It was a miracle I did't hit anyone. The car was clearly a lemon and had 44,000 miles. While Dollar did make good and drove another car out from Logan Airport, I had a lot of stress and had to spend time trying to rectify this situation during a short visit.
I have been renting cars for business & pleasure for over 35 years & never have been treated so poorly as I was with Dollar Rent a Car. I picked up my vehicle @ Ft Myers airport on 3/3 the girl @ the counter was extremely helpful but upgraded me to a car that was going to cost me $927 for 1 week. After a few days I met friends for dinner & we were heading to a restaurant & the tire on the car was flat. I called your roadside assistance & they refused to come fix the tire unless I went back to the car to let them know if there was a spare tire in it & stay with the car by myself until they came.This was at 10pm so I had them tow the vehicle & they had no problem towing the car without having someone with the vehicle. Then when I returned home was harassed with numerous phone calls that I had not returned the car. I was I was charged over $500 for that vehicle & I have my credit card disputing the charge & have no intentions of paying for that vehicle.I have also told everyone I know to stay away from Dollar & from what I have read here I am not alone.
I have been a customer, for both business and personal travel with all of your car rental companies (Hertz, Thrifty, Dollar, FireFly) for over 25 years and am shocked by the growing number of deceptive tactics you now use for profit. My last two experiences renting from you is that you are attempting to engage innocent powerless customers in deceptive and unfair business practices with their insurance and credit card companies.
After I returned my rental car to Dollar at DIA the check-in attendant ran after me claiming me that there was damage to the front bumper and that I needed to fill out a report. I asked to see the damage but the car had already been moved. I told her it was impossible that I was responsible for any damage as the car had been parked 99% of the time in a driveway at my Denver destination. I drove 107 miles, 85 of which was to and from the airport. She informed me that she would have to submit an Incident Report, which I refused to sign. I then went in to speak with the agent at the counter who told me 'when you decline LDW coverage this can happen so you should always elect to take ;. He also informed me that my CC Company might cover the damage charges.
Naturally, I am disputing these Damage Charges as a deceptive and unfair business practice. It appears i was targeted because I declined LDW (which is my Corporate Travel Department policy) and that the damage had not been noted on the prior check in.
I contacted your Claims department after receiving the letter demanding payment from my insurance /credit card companies as soon as possible. Then I was told to call 1-866-343-6138 to request documentation that included the time-stamped photos and receipts showing damage to the car the day I returned it, the check-in receipt from the previous renter (as proof that they did not cause the damage), and the repair receipts documenting the vehicle make, year and license plate. When I requested these I was told that these items are not available to me and that there was nothing I could do but pay the claim which I find to be quite alarming.
Is this proof that Dollar is targeting innocent loyal customers like myself and charging them with unsubstantiated damage claims using a 3rd party Claim Collections company that earns a fee if they collect? Is this a racket designed to force you into purchasing the highly lucrative optional insurance coverage that is aggressively pushed on you nat the counter? We all know the answer to these questions. I am requesting that this frivolous claim be dropped or I will have to appeal take my case to a higher authority.
I have been a customer, for both business and personal travel with all of your car rental companies (Hertz, Thrifty, Dollar, FireFly) for over 25 years and am shocked by the growing number of deceptive tactics you now use for profit. My last two experiences renting from you is that you are attempting to engage innocent powerless customers in deceptive and unfair business practices with their insurance and credit card companies.
After I returned my rental car to Dollar at DIA the check-in attendant ran after me claiming me that there was damage to the front bumper and that I needed to fill out a report. I asked to see the damage but the car had already been moved. I told her it was impossible that I was responsible for any damage as the car had been parked 99% of the time in a driveway at my Denver destination. I drove 107 miles, 85 of which was to and from the airport. She informed me that she would have to submit an Incident Report, which I refused to sign. I then went in to speak with the agent at the counter who told me "when you decline LDW coverage this can happen so you should always elect to take it". He also informed me that my CC Company might cover the damage charges.
Naturally, I am disputing these Damage Charges as a deceptive and unfair business practice. It appears i was targeted because I declined LDW (which is my Corporate Travel Department policy) and that the damage had not been noted on the prior check in.
I contacted your Claims department at 1-866-343-6138 after receiving the letter demanding payment from my insurance /credit card companies as soon as possible. Then I was told to call 1-866-343-6138 to request documentation that included the time-stamped photos and receipts showing damage to the car the day I returned it, the check-in receipt from the previous renter (as proof that they did not cause the damage), and the repair receipts documenting the vehicle make, year and license plate. When I requested these I was told that these items are not available to me and that there was nothing I could do but pay the claim which I find to be quite alarming.
Is this proof that Dollar is targeting innocent loyal customers like myself and charging them with unsubstantiated damage claims using a 3rd party Claim Collections company that earns a fee if they collect? Is this a racket designed to force you into purchasing the highly lucrative optional insurance coverage that is aggressively pushed on you nat the counter? We all know the answer to these questions. I am requesting that this frivolous claim be dropped or I will have to appeal take my case to a higher authority.
I've been cheated by Dollar! When I dropped off the rental car on Sunday, 1/26, I did not notice that I was charged for two options I did NOT request and was not charged for the full fuel tank figure that I did request. The net difference is about $80 more than I should have been charged. Plus, the Dollar rep in Scottsdale where I picked up the vehicle was most rude and argumentative. I've talked to two Dollar reps and neither one really seemed to be interested. This was the worst rental situation I've ever experienced and there is no way that I would ever rent a car from Dollar and I advise others to do the same.
As a long time Dollar Rent a Car customer I am terminating my Exprrss Membershio and will never rent a car from this company again. I recently rented a car at Dallas Lovefield. About two weeks later I recd a letter in the mail that I was being charged $60 for $3.28 in tolls I accumulated for a total of $63.28. You can imagine my outrage as I was never made aware that toll roads in Texas have no booths where you can pay cash. I would happily pay the $3.28 but the $60 fee is purely gouging a long time customer like myself. Plus the car I was given was filthy dirty and had over 69,000 miles on it. NEVER RENT FROM THIS COMPANY!!!!
We were high pressured to buy both gas (supposedly cheaper than near-airport gas), and were misled by the agent who said at least minimum insurance required by the state of Georgia (untrue). When car battery later died, the "service" department on their 800 number told us there would be a $78 charge to jump the battery, or we could call AAA! The price online for 4 days was $125, the final charge was double that. What a scam they are running! We are disputing both the gas and insurance charges on our credit card. Never again!
Avoid this company at all costs. If you have a problem, ours was at the Jacksonville Airport, they will not call you back. You can leave a message for "Jennifer" who will not call back. We made reservations for a car at this location and after completing the contract walked to the car. It was a very niceDoge Charger that had a large piece of the underside bumper fairing Loose and hanging down.. It was not safe. We returned to the counter and they did not have another car. The agent "Erik" who was very nice cancelled the contract and we went to the Avis counter where we rented another car. We were assured by Erik that no charge would be placed. When the credit card statement arrived, guess what? There was the charge for a car that never moved or was even started. That was on 9/23/14 contract Today is 10-8-14. I have used their email contact that assures you that I will be contacted in two days. Never happened. I called the number Erik wrote on the cancelled contract, left message after message asking politely that someone call me back..Guess what no call has ever been received. My wife and I travel frequently and have never ever dealt with a company that is absolutely uncaring about customer relations. Their word is no good. Their promises are not kept. Go to another rental car service. If Dollar Car Rental is your only choice call a cab!! I will never do business with this company again.
My name is Stephanie. I have recently (about a month ago) rented a vehicle from Dollar Rent a Car in which the car has been stolen and said to have 'never been returned'. Since the very fist call I have been compliant and asking major questions regarding to the stolen vehicle asking how I should go about this particular situation. After a few days of no assistance through Dollar Car Rental management or the airport police, I was informed that Dollar Rental Car has made their own report to the police of a stolen vehicle. It seemed to only take a day later for them to take large amounts of cash out off of my card with NO indication of when or how the car was returned. This left me highly suspicious of the company and its lack of service; giving me the assumption that someone inside the company has purposely taken the returned vehicle for their own 'personal' use leaving me with all of the expenses for the time that the vehicle has been missing. All in all, they have yet to give me any valuable or important information regarding to the fees that have been held against me. It has been horrible service and would like a huge explanation for why this legal charge has been brought against me. Please contact me as soon as you have received this Thank you!
I reserved a car at the Dallas lovefield location and the experience was horrible. BEWARE,the lady that assisted me was very rude.I had to use another car rental because they didn't inform me about the company policy prior to arriving. When to National Car Rental and drove straight out to lovefield.
Recommend avoiding Hertz subsidiary Dollar Rent a Car at all cost! My experience with Dollar Rent a Car at the Denver Airport location proved to be the worst customer service experience that I have had in over 30 years of extensive business and leisure travel.
To begin, I reserved a vehicle weeks in advance for pick-up on July 4th at 12:00 PM. When I arrived at the rental location, the facility was full of travelers and there were perhaps at best three cars on the lot. The staff, starting with the counter associate up through the manager, was exceedingly rude and confrontational.
The experience significantly deteriorated from the moment when an incredibly unprofessional counter associate attempted to sway my wife to purchase optional gas, insurance, etc. I stated that we were not interested in any options and solely wanted the car. He then began arguing with me and told me he was not talking to me and then stated to my wife that no vehicles were available at that time since Dollar overbooked on that date. When I questioned how they could possibly overbook in light of reservations and known inventory, he became even more argumentative and condescending. From there, I sought out the manager and expressed my concerns and asked why there were no cars on the lot. The manager, in a very rude manner, stated that he had over 200 (yes, 200) vehicles break that morning. I advised him that I received conflicting information from the counter associate to the effect that they overbooked. He stated that was false and stuck with his story of 200 broken vehicles. He followed that up with the fact that I would have to wait for a vehicle to arrive at the location.
Note that I did have discussions with numerous waiting travelers, all sharing the same unsatisfactory experience and some of whom indicated they had been waiting there for hours.
At that juncture I contacted Dollar corporate and was greeted by an unresponsive and dismissive representative who stated that what the manager said must be the facts. The representative then took my phone number and stated that I would be contacted by corporate to discuss the situation (I have not yet received a return phone call).
The rental car that they finally gave me was filthy inside, had numerous scratches, dents, and abrasions all over the vehicle, and had wipers that did not function properly--I found that out after I left the lot. I was initially charged approximately $350 dollars for a four day rental. The only silver lining was the first day rental fee was removed bringing my total to $298.75. Naturally, the option to decline the vehicle did not exist because the location was out of cars and the other rental companies did not have inventory either. In short, I was essentially forced to accept a subpar, unsafe vehicle at a very inflated price by rude and condescending employees who would really expect me to believe that over 200 cars broke that particular morning.
Finally, when I returned the car, I had to show the associate the rental contract to remove the first day rental fee. She shared with me that she was working there until 10:00 PM and there were still folks who had been waiting for hours for a car to arrive. Unbelievable.
We rented CAR IN FLORIDA FLL
The personal was slow and rude
on the the day of rental.
On the return of rental
They tried to over charge us
which took extra time so we had to rush to our flight.
and 6 weeks later
we got a bill for a toll violation
We never went to Miami.
I called the toll violation center gave the License plate
number. I was told there was toll violation issued that plate. This was the worst experience at a rental car co.
I feel as i am being taken advantage of by your company.
I would appreciate some answer in this matter
i HAVE SPENT TIME IN SPEAKING TO SEVERAL DIFFERENT NUMBERS WHICH I WAS GIVEN.NOW I MUST CALL MY CREDIT CO, TO STOP THESE EXTRA CHARGES. Angie Zeltzer
I just returned the van I rented for a week and checked my credit card statement and found what was a $250.00 extra charge. I talked to 3 different service people and each one was ruder then the one before. They didn't know what the extra charge was for. Your own employees could not tell me what a charge was for. After some research, I found that they charged me an extra $250.00 for smoking in the van. I have never smoked and my credit card company said they will investigate the Dollar Rental Car scam and I was not to pay the fee. How can a big company like yours think they can scam people into extra fees. I intend to take the matter to civil court and expose you thief's and post it on the internet. I will post this problem wherever I can so others are not scammed by your company.
Beware of renting cars from Thrifty if you think you are accruing points for the Blue Chip Program. Apparently Thrifty does not honor their on Program at all sites -- and doesn't tell you that either! I rented a car for 8 days in Amsterdam from Thrifty, even had the invoice with Dollar/Thrify on the header -- yet, they didn't know how to put my Blue Chip number into the system and back here in America they said they don't use their Program for that city. Wouldn't it be nice if Thrifty told us ahead of time that they don't honor their own Program? Geez. So much for customer loyalty.
Find a diffent rental company. The 2012 vehicle we received was high mileage (over 45,000 miles), and gave up on us twice while driving around. The worst part was no one at the Dollar retail level or headquarters level could understand why it was an inconvenience to spend time driving to exchange this rental, during our precious 1.5 day vacation. Customer service is horrid.
I was charge an extra day of car rental ,insurance and extra driver just because I was 11 min late turning in there car! That is just fing Stupid! I can see a late fee but not an whole extra day and all fees. I have emailed the general manager twice now and have not received one reply yet! DO NOT RENT FROM DOLLAR RENT A CAR!!!!
I had a reservation for February 21st, 2014 at the Miami International Airport. When I arrived at the counter, I gave my drivers license and my credit card. Because my first name was spelled "Michael" instead of Mikael, I was refused to rent a car. I asked to speak to the supervisor, Ms. Brenda Garcia Lemus, who asked me to produce another document, to prove my identity; I gave her my US passport, my health insurance card and my AAA card (member since 1993; I was still not able to convince Ms. Garcia, who had a terrible attitude. I thought it was worth to mention, as I travel about 200 days a year, and this was the first time it happened to me. I went to National, got a car in 5 minutes, no problems. It is going to be difficult to forget that experience.
I filed a complaint against Dollar Rental Car with the BBB after I was denied rental car after standing in line for over an hour plus i had reservations through Hotwire? They were short on cars and had allot of customers waiting? When I got to the register, I denied any upgrades and then I was told that they didn't have any car's and to step to the side? The customer behind walked up with no problem, was charged double what I was paying and had no issues? This is BS and this company is full of it! I spoke with Myeesha who is the Executive Liason and she too was extremely rude and told me it was nothing she could do. If the Executive Lilacs this way that says enough about this company! Just out to get the highest DOLLAR! !
My husband and I had the same experience that other customers had where we declined the insurance and it was added anyway. We signed the computer screen assuming that the quote given by the airlines was valid and the visible part of our receipt in the rental agreement folder showed that amount. What we did not realize was there was a part of the agreement folded under that added insurance! Southwest changed us from Budget to Dollar when we changed our reservations or we never would have chosen Dollar due to a similar experience with them a couple of years ago. I caution anyone who uses Dollar Rental to be very careful and have the clerk point out state what your total amount will be. Better yet don't use them!
Oh and I forgot to mention that I when I made my reservation, I specifically declined all additional charges and needed a vehicle that would hold 5 people and 7 pieces of luggage plus a stroller. I was assured a minivan would meet these requirements and I was given the cost assured by the agent that the cost would not be more than quoted. When I arrived at Dollar, I was told the minivan would not work and I needed to rent an Expedition at Premium cost. I declined and figured we'd try to make the minivan work - which it did nicely. Bait and Switch????
BEWARE! Dollar Rent A Car added a fee for "Loss Damage" despite being told not to add any additional coverage. Our insurance company and our credit card company covers us. The charge was "hidden" in the long list of information on the receipt which was on a small device similar to a smart phone. We checked into the airport late at night with a small child and even if we wanted to read the contract, we would not have been able to until it was signed. We did not notice the additional charge of almost $200 until we got our credit card bill. Despite trying to work with Dollar, we are being charged this fee that we SPECIFICALLY declined. Dollar's reasoning is that we should have notified them before turning in the car. Very poor business to work with. Will NEVER use them again and have spread the word to others BEWARE.
Our company has them black listed. We have 15 company employees that travel extensively. The last incident involved one of our employees that had his rental car struck in a parking lot of a hotel. Our company has insurance for rental cars through Amex and because Dollar Rental would not release a Fleet Utilization Log and proof of repair payment our insurance would not pay the final fees for loss of use, admin fees and appraisal fees. Dollar Rental turned the employee over to a collection agency.
I believe I'm a victim of Fraud, by Dollar and or NJ Port of Authority and NJ Turnpike. I rented a car in Manhattan and declined the purchase of an overly expensive EZPASS, due to the fact, I was driving to a location for which I have made dozens of times in pass 25 years and elected to pay my tolls in cash, at NON-CASHLESS tolls booths. Neither the Lincoln Tunnel nor the NJ Turnpike section in NJ, are cashless booths.I would have to crash through a barricade and face possible prosecution for doing so.
I was billed by Dollar Rent a Car, with fee's, for failing to pay the tolls. I have called several different people at Dollar and NY/NJ Port Authority, and both organizations are passing the buck to one another. Port Authority claims the need a violation # starting a "T" and Dollar claims they don't have such a number, only the number they, themselves applied to this charge. Dollars toll information website is invalid.Who is the liar here, NJ Port Authority, entirely possible with recent crimes they have committed on the people in the name of Chris Christie or Dollar Rent a Car, for me declining to purchase "THEIR" EZPASS? If I were traveling to an uncharted area and with not knowing if the tolls were CASHLESS or not, I would of purchased the devise.
Having been a Dollar Express member for many, many years I thought that I knew Dollar and thought they were an upstanding company to deal with. I will never rent from you garbage bottom feeders again! What was supposed to be a $185 rental turned into a $852 nightmare! A $500 drop fee? Are you freaking kidding me! What kind of rinky dink outfit are you running? I thought that Hertz was high until I rented this last time from Dollar. I rented a car in OAK and due to weather conditions my company advised me to fly home instead of drive. I called the SLC Dollar and was told no problem, bring it to us. So I get there, drop off the car and pay my bill. Then I get multiple phone calls telling me that the car hadn't been returned. When I called back I was told that because I didn't return it to OAK I had to pay a $500 fee! Seriously?! $500 to drop a car off at a Dollar center in SLC! Are you people on crack? So after all this you are now trying to get me to pay another $450! Bite me Dollar! You'll never see another dime from me! I was a very loyal customer for many years and this is how you treat your loyal Dollar Express customers? I just found out the other day that Hertz bought you out. At least they know how to run a car rental business! Hopefully they fired everyone of the upper management when they bought it.
Seems like Dollar's image is really bad and here's some more bad news. I had a reservation for a premium car at Dollar in New Orleans on 11/28 (Thanksgiving Day). Upon arrival I was informed that there were no cars available, regardless of the fact that I had a valid reservation. The agent could have cared less and when I inquired as to how I was to get to my hotel, she said to take a cab - a $40 expense. I had to fight with Dollar "Customer service" for too long to even get a car the next day and then I had to be there within an hour. Another cab fare and all I could get for my premium reservation was a VW Passat and with no reduction in price. I contacted "customer service" upon my return home and was directed to send in my cab receipts for "consideration". It's been two weeks and not a peep out of them. I believe that their customer service stinks, as does the entire corporate attitude. All three companies (Hertz, Thrifty, and Dollar) can kiss my business and pleasure business good-bye. Also, CarRental blew me off as well, saying that I did everything there was to do. I'll pass the word to all my business associates and friends that this corporate structure should not be dealt with.
This is a very crappy company, had trouble renting the car and then 4 months after the rental they send you a letter in the mail telling you that you owe them money. What a piece of crap corporation. I hope they all go out of business and the owner goes hungry and lives on the street.
AS many others have vowed not to rent from Dollar Rental,If
someone were to ask should they?? would tell them explicative, explicative no!!!!
Standing at the kiosk waiting for a car - the gentleman before us had trouble trying to explain to the lady that he rented a mid-size. They were out of mid-size cars - so she was trying to convice him to take a Prius. Eco-friendly, but not mid-size. She wouldn't change the rate, if you don't like it....I don't know the outcome, but that should have told me to take my luggage and run.
We get the car (Clean???) We overlooked wrappers for straws. We overlooked the empty bottle of air freshner in the middle glove compartment. We even kept going (we were late for a 5 hour drive)when we noticed the scent of cigarettes (please make sure no one smoked). I am allergic to cats and dogs. My eyes itch and run, my entire body begins to itch from my scalp to the soles of my feet. my breathing becomes affected. These are the symptoms that I have when exposed to pets. This is what happened when I got in the car, not even 5 minutes away. Why didn't I turn around - - It took over an hour to get the first car. My son was in a tournament, I was already going to be late at least an hour late. I couldn't disappoint. He's away at school, I was going to solier through, my sons expectations were high.
I figured that when I arrived at my destination - there'd be a Dollar Rental and I could just change. No. I called and told them my problem. I was told that I could exchange the car, but I'd have drive to the LAX. at least 45 minutes to L.A. without traffic. Going to LAX, how easy would it be to get in and out? It Took over an hour to get in and out of Oakland - 1/3 the size of L.A. under estimated. Can someone drive a different car to us and take this one back? Can't do it - not allowed. I ended up buying allergy pills and Lysol spray. I saturated the car with the Lysol and left the windows open over night. It cut down on the problem a lot - but there was still a problem. I asked this same representative - what compensation?? None. Coporate office number?? I don't have it - you have to go through us. (and you don't have the number) I was also told to bring in a gas receipt within 10 miles of the rental place for personal fill-up. Check in person said she didn't need it.
All in all - this is the worse place to rent a car. You'd do better borrowing an elephant from Ringling Bros.
As I read the comments, I see a disturbing theme on Dollar practices. We too just experienced a rental in which we declined all options and were told to sign the screen to complete the transaction. We did that believing that the desk attendant complied with our direction. Only later, when we were returning the car did we see that all the options had been added at the time of rental. Thus, a $57 rental had $81 in optional coverages added to the bill. We were told the same thing-that we signed the agreement. Needless to say, our future car rentals will not include Dollar, Thrifty, or its parent company-Hertz. In contacting Dollar customer service, we were curtly told that we signed the agreement and that there was nothing to discuss.
hello i will like to go over my bill which had an error it with optional charges which i never agreed to it was check by your agent $53.98 i was told it wouldn't be applied need not to worry about it . i call several times put on hold for a hour .and im not getting any satifaction from any of your agents a keisha which was very rude on the phone .i will freeze this payment till i hear from someone
will be the last time I rent from Dollar,had a reservation for 10-6 in RDU airport to see my ailing father,He took a turn for the worst and I had to go 10-1, I told the girl I had a res m2673355 could she help me out, she said system wouldn't let her, I would just have to pay walk up rate, well after the first car check engine light on they gave me second with change oil now,didn't have any more time to waste,when I came home called CS and say song and dance sorry nothing we can do, since my father passed it made this matter worse so I'm done with dollar (they have the right name ALL ABOUT THE DOLLAR THEY CAN TAKE FROM YOU)
On Sept. 19th, my wife rented a car from Dollar Rent A Car, Portland Oregon Airport, that we had reserved on 8/13/2013. She was the 17th customer in line. She had flown in on a 6 hour flight from Florida. The wait time was extensive and by the time she reached the rental counter, she was tired from the wait and the flight. She spoke with the rental representative, who asked her if she wanted the LDW, SLI and the PAI. My wife has assured me that in all instances she declined all. We did not realize until she returned home and we checked our credit card billing, that the amount charged on the card, should have been $130.00, was approx. $80.00 higher. We contacted the rental agency, explained the problem, and was told that she had accepted, the LDW. My wife states that when the clerk brought her the rental contract, my wife was told to initial in all the blanks, that everything was declined. She was tired, and really did not review what she was signing. She had waited a long time in line, 17th customer, she wanted to get the car, and get to her meeting. Fruther she assumed that your rental clerk was being honest. Perhaps the clerk was honest an made a mistake, when my wife was told to initial all, everything was declined.
During her first day of rental, the keys were locked into the car, she called the rental agency 6 times. We have relatives who confirm that, as well as the call registry on her cell phone. She also stated they hung up on her twice. The agency denies she called more than once and they state "the line went dead."
In emails between us and the agency, they have reduced the charge for the LDW by half. I have disputed the charge on my credit card.
In the next to the last email they have basically called my wife a liar, that she did not call 6 times. I have told the representative emailing me not to contact me again, and have the corporate office contact me. As of 10/1/13 no one has contacted me.
I have contacted Dollar Rent A Car corporate to file a complaint and was told they are an independent operation and that they have no control over the.
I have used your corporate email contact twice, without a response.
I have contactyed Portland Oregon BBB and filed a complaint.
\
I have contacted Oregon Consumer affairs and filed a complaint.
I will try to contact Dollar corporate management.
Desired Settlement:Refund
Desired Outcome Description:I want the balance of the LDW refunded to my card and a written apology to my wife and myself.
Product/Service Purchased:Rental Car
Purchase Date:9/19/2013
Date Problem First Occurred:9/19/2013
***TRAVELLING NIGHTMARE LABOR DAY WEEKEND*****I went to the Denver International Airport location to pick up a car that I reserved a month in advance only to find out that there were NO cars available!!! And I wasn't the only one..there were about 75+ of us scrambling to make other arrangements while others were still arriving by shuttle from the airport. INCOMPETENT AND UNPROFESSIONAL to say the least....the lady at the counter who processed my contract could have at least told me no cars were available before she quickly pulled the $250 deposit out of my account. I travel a lot, but this was unreal....I finally got out of that office 3 hours later...YEAH...WELCOME TO DENVER as the sign indicated at the DOLLAR RENTAL CAR LOCATION!!!
We were victims of a scam involving a Spirit flight + Dollar Rent A Car online reservation on July 16, 2013. In spite of waiving all nonessential (non-mandatory) options at the Dollar Rent A Car counter when we went to pick up our car, we were charged an extra $638.92 before we could get our
vehicle at the Dallas/Fort Worth airport. We have since discovered that Texas state law forbids rental companies from mandating most of the extra charges we incurred. It took no less than 40 minutes for us to complete the transaction, even at that, and then we got to select our vehicle--from three available that could accommodate us and our two 17-year-old grandchildren. We are requesting a refund of the unwarranted but "required" extra fees. In the last 10 months we have traveled to four states
and made online flight + car reservations. Our other three experiences were
very different from this one--nothing unexpected at the airport and very efficient friendly service with no added expenses.
dollar rent a car
This reservation was for 7/13/ 13 at 10 AM In Rome Italy
Due to your incompetence of having 1 employee and 100 customers in line we didn't receive the car until 3.30 PM. Therefore the 2 rental days will not be paid. Credit our Credit card 1/2 the amount you already charge
Amount charge to my card $604.41
You should be ashamed.
Pablo
What a pity I didn't check out this site before booking my car rental with Dollar!! Just like everyone else I thought I understood what I had paid for in advance and what the extra charges would be when picking up my vehicle in Houston and dropping off in Atlanta. BUT my charges were some $600 more!! The reception desk at Atlanta Airport were unwilling to help and told me to ring the 1-800 number. No help as I'm a UK resident. I emailed their 'Customer Services' (what a misnomer) several times before I got a response. They made a 'good will' refund of $120 which they said was half the overcharges. I don't understand what figure this equates to half of, and if they were OVERCHARGES why wasn't I given a full refund? I have emailed them several more times (Tamica Liggins) but they have not ever responded to any of my questions. All I'm asking for is an explanation of what these extra charges are? If they are correct then I will accept them. I have now written to the Director of Customer Services and the CEO. I don't expect a reply. If this is how Dollar conduct their business they should be ashamed of themselves. I will never use their company again and will advise anybody I meet who is travelling to the States to avoid booking with them. A sorry reputation to have in Europe!!!!!
We are very concerned regarding six cars we rented for our families for June 8, 2013 to June 15, 2013. When we received our billings, they were way out of line with the confirmations given previously (one confirmation being ). We called the Dollar Rental Co. on 6/21/13 and they said our
Case No. was and that we would be hearing from Dollar in seven to ten days. We called again on 7/18/13, 27 days later and the lady, Janine, verified our email number, and said they would be contacting via email by 7/30/13. However, to this date, nothing from Dollar. Considering our quotes and the extra charges, our bill is about twice what it should be.
We would prefer to handle this bill between us but will have to proceed with American Express for dispution of the charges if we cannot have this reconciled immediately. Therefore, we would appreciate your attention as soon as possible.
Dear Dollar Rent a Car, 7-13-2013
During our recent trip to Fresno, CA and Las Vegas, NV., my wife and I had the unfortunate experience with a "drop-off charge" of $172 dollars.
I rented the car, a Chrysler 200, on line in Fresno, CA, for a one-way trip to see my son in Las Vegas, NV. The printed receipt was for 222.63.
Upon arrival in Vegas, my son suggested we return the car to the airport, instead of 3300 Las Vegas Ave. I was somewhat hesitant, and suggested calling the 800 # to make sure we can return the rental to a different location. After 25 mins. on the phone with your agent, he agreed to waive some $20 fee, and said we can return the car to the Vegas airport.
The agent there checked out the car and gave me a receipt. Being late and dark, I did not look at it until we got home. I was shocked to see that my $222.63 became $428.97, with a largest amount being a 171.60 "drop-off" charge !? There were some other added fees, with the total being $428.97, on a car that was rented at $169 a day.
I subsequently emailed your customer service dept, and got nothing more then "sorry Charlie", "that's what happens when you don't return the car to the specified location". Telling the agent that we would have not done so if the 800 # fellow did not give us approval, meant nothing to him.
I then called my credit card company, Chase, filed a "dispute", got a temporary credit for the difference in the amounts, and Chase is now waiting for Dollar to respond. Mind you, when I got the receipt in Fresno, no where on the 30" receipt is ANY fee for returning the car to a different location. In addition, I filed a report with the BBB, and am waiting for their response.
Finally, ff all fails, I will take Dollar to "small claims" court. and I will get my money back, but it's a shame that a supposedly reputable company does this to their customers.
Thank you, V. Spasic, Cleveland, OH
I have used dollar exclusively in my constant travel for work, and this is the thanks I grt. Enterprise, here I come
The following are emails exchanged.
Not sure why a certificate using 16 of my points would have been issued without my knowledge, a " reissue" is not going to help me now, as I am leaving for vacation.
Today, 7/9/13 at 5 pm, I spoke to Amber on the phone, and she said it was sent to my employers address, and that the only remedy would be to send a new one in the mail.
She was very nonchalant and seemingly un concerned when I told her this was probably a deal breaker for me because I had used dollar exclusively for the purpose of earning some free days for my vacation, and if I couldn't use them the current rental I have this week will be my last with dollar.
I am very disappointed, and I guess I will now try to build my points with enterprise plus for next years vacation.
I was a very good and very loyal customer, and dollar has let me down in the only thing I ever asked in return for my patronage.
Be very sure that I will spread the word to my travelling co workers (37 of them) that the dollar rewards program did not reward me in any way.
To: Jerry O'Dell
Subject: Case ID: 2036902
Dear Mr. Odell,
Thank you for contacting Dollar Rent A Car. We appreciate the opportunity to assist.
You currently only have 6 points remaining because we deducted 16 points from your account back on 04/21/2013 and issued you a free day certificate. You should have received your free day certificate sometime in May. If you do not have your free day certificate in your possession please email me back and I will reissue the certificate to you.
Please be aware that the address that we send your certificates to is the billing address on your profile. If I do need to reissue your certificate to you, please let me know which address you would like for me to reissue it to.
Again, thank you for contacting us. We look forward to serving your rental needs in the future!
Sincerely,
Sha'Keisha Brown
Customer Service Representative
Dear Valued Customer,
Thank you for contacting Dollar Express. We appreciate your interest, and will respond to your email within 3 business days. If this is an urgent request, please call between 800am and 5pm CST, Monday through Friday, at nd select menu option 3.
Sincerely,
Dollar Express Team
Dollar Rent A Car
On 05.22.13 at 9:28 am I picked a car at Sarasota Intl. Airport and returned the car in Orlando Intl. Airport at 6:09 pm same day.
After I returned 4 weeks later from Europe my Landline and Cell-Phone mailboxes(I use in Europe a local Cell-Phone) were full with messages from your Security Department claiming that I did not return the car and the Security Department will start Legal Actions against me for not returning the Vehicle these calls continued until Thursday 5.30.2013 . This is such embarrassment and insult I never experienced in my life. When I returned and called I was told everything is ok. No excuse nothing!!
Result: never use Dollar Car Rental again. Please also cancel my "Dollar EXPRESS MEMBER CARD"
Proper Business Ethics admits mistakes and apologizes for them. Dollar Rental Car kept silent.
We reserved a car at the Boston airport.....were told the pick up was "on site" at the airport. Not so, had to take a bus to get there (my husband is handicapped, so boarding the bus was NOT easy). When we got to the counter, they said we had cancelled our reservation (which we did NOT and I have the confirmation e-mail to prove it)! I then asked if they had any cars available and was told no, they did not. Thank God for Budget car rentals. BUT we ended up paying a hundred and ten dollars more than we originally thought we were going to pay. NEVER AGAIN, DOLLAR.....you've managed to lose another unhappy customer!
In March we reserved a Ford Tarus for our 17 day trip out of Denver. The estimated price was $568.43. We left the terminal with a Ford Fusion (hardly a Tarus) and a document that indicated that our charges would be $546. When we returned the car one day early we were charged $901.45. We protested at the terminal for Additional Driver charges, toll pass charges, and other miscellaneous fees we did not understand or agree to. All we got was tough luck you signed for it. When asked to speak to a supervisor we were refused access. We called the 800 number and talked to Tim. More of the same. When we asked Tim for an adjustment after 20 minutes of conversation and access to his supervisor the answer was still no. When asked if he had the authority to authorize an adjustment, he replied "yes I do, but I wont". The phone was disconnected.
What troubles us most is the lack of explanation by your agents and the arrogance of your customer service personnel. It is apparent that your business model is quoting the lowest price up front and then deceiving customers who have in good faith given you their credit card by tacking on charges after the fact.
We are not the only ones as Dollar has one of the highest incidents of complaints and lowest ratings in the Industry. I'm sure your parent company Hertz, a fine company, does not operate like Dollar.
Dear Sirs:
On April 11, 2013, I made a reservation with Dollar Rent A Car - BWI Airport, for a Full-Size - ford Taurus or similar for pickup on May 02, @ 4:00 PM and Return on May 16 at 3;30 PM. I arrived at 3:45 PM. The Associate asked me if I wanted to include the options: Uninsured Motorist protection, EZ-pass, PRE-Pay for Gas and the Loss Damage Waiver Insurances and I told the Associate that I did not want either of the options. That my agreement was for $ 381.74 for May 2 through May 16. At this point the Associate placed the key pad on the counter and asked me to provide my signature. After signing, the Associate printed a strip of paper - Renter's Agreement. I reviewed the agreement and told the Associate that I did not want the Optional Coverage - Loss Damage Waiver Insurance. The Associate told me that the Insurance was not included and the maximum that I could be charged for this rental was $ 953.76, but I would only be charged $ 381.74, upon my return of the vehicle in good condition. I then proceeded to the garage to get the car. Upon my arrival, I was told there were NO Full-Size cars available and I could get an SUV for additional cost. I explained to the Garage Associate that I had contracted for and really needed a Full-Size vehicle. The Associate told me to wait to see if any cars are being brought down. I waited for .40 minutes and still NO Full-Size cars available. I asked the Associate if I could take one of the Full-Size cars on the line and he told me "you do not qualify, these are for Gold Card members only". I pleaded with the Associate, I had a job interview and I was really in a hurry and needed to be on my way and needed a Full-Size car. Again the Associate told me I could take the SUV for additional charges. A Female Associate told me that I could take a Mid-Size and then switch it out the next day. At this point I became frustrated and took a Mid-Size car, Dodge Avenger. On Friday morning May 3, I was driving the Dodge Avenger to my interview and began experiencing problems; the motor seemed to start-stop, kick back - start-stop and backfire.
I called the at 8:20 AM for assistance. I was transferred to three different individuals at C/S Support. I had to explain 5 times the details of the car and the problems I was having. The C/S Associate told me to take the car to Winston-Salem NC or Richmond VA. The Associate gave some troubleshooting recommendations. I continued to drive the car for about 10 miles and then filled the tank with gas and the problems went away. During the next 10 days, the car ran well and I did not have any other issues, other that the car being too small for my needs. On May 16 at 11:45 AM, I returned the car. I told the Associate that I needed to speak to a supervisor regarding the problems that I had encountered. The Associate called over another Associate (Jada). I explained the problems and Jada told me that she would charge me for the Mid- Size car and for the time spent waiting for the car, but I would have to call Customer Service on the charges for Loss Damage Waiver. And there was no C/S or anyone else that I could talk with. Jada then charged me $ 864.55 dollars, I explained to her that my contract was for $ 381.74. Jada again told me that I would have to contact Customer Service.
This is the Worst Customer Service that I have EVER experienced with Dollar Rent A Car
It is my intention to get this matter resolved as quickly as possible. I feel that I was mislead by the Dollar Rent A Car Associate and that he just failed to properly advise his customer. I do trust that this situation will be resolved promptly.
Joseph E. Richards
It started out 2 weeks ago when I needed to rent a vehicle for an emergency. I'm a dollar rewards member btw!!!!!
I went to the 22nd st location in manhattan and all they had were economy size cars being a tall large man it really wasn't Acommodating but I took it anyway due to circumstance! I drove out to JFK AIRPORT NYC later that day to hopefully switch to a larger size and they did however I was not extended the upgrade at no extra cost for my inconvenience. And was added another several dollars to my rental fee! I rented the car for 7 days and planned on extending my rental for another 7 days but within that week the back right tail light went out on the vehicle so I called customer service and they said bring it in and they would swap out the vehicle. And they did plus upgraded me to a jeep liberty that was in horrible driving condition barely any power steering and it felt like everytime I hit the gas there was a towel stuck in the wheel and axel. So once again I called roadside assistance and they said take it to another location to exchange. And again I went to JFK AIRPORT!!! He manager on duty was named Dan and helpful! So in total I have rented the vehicle for two weeks now. Going into the 3rd week I called before extending my rental , several people and managers to see if they would bring me down to my original rate considering I was going to extend my rental and for all the hassle I went thru. This is where I get upset and feel the lack of respect as a consumer!!!!!
I called one manager named Vaughn at 10 am Tuesday the 11th of may and I tell him my story and he says there's nothing he can do I must call the place of origin where I rented. He gave me the direct number. So I call and ask for manager Charles. He tells me he's busy call back in 10 min. I do and I get a non manager named Yolanda to whom I explain my problem and she says she will print out my agreement and give it to Charles and will call me back immediately !!!! The whole day goes by and I get no phone call. Finally I call back in the afternoon around 5 and Rita picks up , now mind you everyone now knows about this dilemma , she proceeds to say Charles had left for the day and Yolanda is at another location !!! Call back in 5 min!!!
I call back and a manager named Sean answers(this is when the pencil snaps) he proceeds to tell me oh I heard about you I don't know what's going on with your situation you'll have to call back tomorrow and then sarcastically LAUGHS AT ME and says your not going to get the rate you want anyway!!!!!
How could he say that yet tell me he doesn't know what's going on?????? Insulting my intelligence is just adding insult to injury!!!!!
Regardless of what I am or am not going to get you don't laugh at a customer that's been treated so poorly!!!!
He was rude and disrespectful and I feel that dollar has treated an very good customer with such a lack of respect that I have no choice but continue to take this matter all the way to the top!!!!!
Humiliated is not a strong enough word for how this so called valued customer feels!!!!!
I had been making attempt, to get a response about the charge received in my credit card in November 28 2012 by 329.78 usd, I would like to clarify the concept of it, because to me something is wrong, I sent email to check,vehicules violation, receiving a response that, nothing was for this reason, after that sent email to clients service, without response until now. My understanding is you are charging in excess of the corresponding amount, so if i do not know the concepts , I cannot clarify my doubt, but seems that I am not client for you. below information of my e-mail
The Phoenix office charged me for liability insurance even though I told them I didn't want it and when I questioned the charge I was told its already covered. What ever that means. In their defense the manager did split the cost with me but I still feel it was originally deceptive and not helpful at the rental location at the airport. Customer service there is nearly non-existant. The acceptance screen had as many as ten questions which changed from yes answers to no answers. Somewhere in there I selected yes for the wrong thing.
You Guys Really Teach Your Desk Jockey's (rental Desk At Airport)on How To Rip Off The Consumer, I'm Going To Go On Every Web-site (facebook,twitter,yahoo,msn,bing And Any Other Place I Can Post On How Your Corp- Rips Off The Consumer, Lies You Tell And How I Got A Dirty Car Also Not Even A Full Size In Which I Paid For. So Be Checking The Web-sites Your Be There, So Which Means A Lot Of People Will Rent Somewhere Else.
Do not get your rental from this sorry company they will sneak extra insurance charges on you even when you decline them they did this to me at the location at the orlando intl airport..im still disputing charges to this since oct of 2012..they are crooks and shady employees who make minimum wage and just look at the lawsuits pending
I was at a funeral in Providence. I lefty Coach sunglasses in the glove compartment of the SUV that we rented October 22 -25. I have been calling since! I also wrote email to Corporate, they referred me back to Providence airport. There is never an answer, someone answered once told me to call "Delmy". I called several times no answer. Double checked the phone number, called several times no answer. Just called again (yes, still calling) alas a voice mail of a "Bob Prior" answered. I left a specific message. The worse nightmare!!! I will keep trying and I will try to find CEO,s name and contact. Do they even care about customers??? I don't think so!
I was lied to by the gentleman that checked me into my rental car. He told me about the prepaid gas for $3.62 I have a receipt to prove it hello. He said that it was $3.89 all through Houston. However I was all over Houston from airport to Bellaire and no where did I see it for $3.89 however I did see it for $3.39 in many places. I would love the $20.00 back which I feel I was ripped off. I called asked Lisa about it and she never got back to me. She said she would look into it?? not to mention I left close to $2.00 in the car and they said they could not mail it to me. That I would have to pay for the monies to be mailed to me. What a joke really.
Good Morning: I received a letter from Josh Nichols, Damage Recovery Agent regarding a damages claim; I asked why I received the letter and whether the claims info was provided to my insurance company. He stated that it wasn't because it met a certain criteria; I asked for the "criteria" to be explained at which time he refused; I asked to speak to his supervisor and he stated that "she" wouldn't take the time to explain it either. He was not only rude and patronizing but totally unprofessional. I need to know what the "certain criteria" is that I made before I pay any claim to Dollar Rental; I will never again take my car rental business to Dollar after this!
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