Posted by Anonymous
Really FPL corp. Calls me to tell me to apply for assistance so they can vet there deposit the putring on me iam a disabled veteren o. A fixed income FPL should be ashmed of them selfs they are the worst company to deal wilth
FPL Corporate Office
FPL corporate office headquarters location, phone number, address and feedback
Please find details for the FPL corporate office below. We do our best to keep this information current, but if you are aware of any updates to the FPL corporate office headquarters information we have, please feel free to submit an update.
Corporate Office Address:
Florida Power & Light Company
NextEra Energy Inc.
700 Universe Blvd.
Juno Beach, FL 33408
United States
Phone: 561-694-4000
Florida Power & Light Company
NextEra Energy Inc.
700 Universe Blvd.
Juno Beach, FL 33408
United States
Phone: 561-694-4000
FPL Corporate Office Comments
26
Oct
25
Sep
04
Jun
Posted by Anonymous
Why do you have an online option to cancel or modify payments, if the payments are processed immediately? That's misleading. I made an error and duplicate paid (early) and 5 minutes later, I attempted to cancel/edit payment, by clicking on 'Cancel/edit payments' and there was absolutely no function to do so. I called the customer service line, and the agent advised that payments are processed immediately. If that's the case...why is there an option to cancel or modify payments. Either create a function to do so (within a reasonable time) or remove the option. It's misleading and does not provide a good customer experience.
10
Feb
Posted by John
i have an issue with fpl just moved into a home 10 days ago and i received an email threatening to turn me off if i didnt pay 900.00
supposedly seriously past due ---thats right seriously past due 10 days ??? so i have dialed every phone number looking to speak to a person all i get auto system telling me how to pay thats it i asked for person and auto tells me its not an option who treats customers like this ??ive never experienced anything like this 10 numbers all go to auto yet ownr robos receives 20million as salary yet wont allow people to speak to customers time to investigate i will be calling our senator
21
Jul
Posted by first timer
I'll write a letter - my preferred means of communication but wanted to comment on this site because of all the negative comments (circa pre 2016). Really! why bother with this unscientific method of commenting? But since you do: I had an exceptionally good experience when speaking with "Danny" this week. Knowing the temperatures lately are significantly higher than usual, I called to ask why my bill is so high in spite of carefully monitoring the A/C temp. and what setting would help lower my bill and also while I was at it, I asked about appliance usage and costs per kilowatt. It was an unusually helpful experience. Speaking with knowledgeable, caring employees is the exception today, rather than the rule. Danny ought to be your #1 spokesperson. First time I've been impressed with FPL.
05
Nov
Posted by Anonymous
Contact Our Experts
THIS STATEMENT IS HOGWASH
Contact Us (877)-(658)-(5919). We have very Good Experts Online. Your customer Service is very argumentative. They don't listen to the customer, they just try to find a way to NOY assist you.
I am totally pissed about the way my situation was handled. I am truly pissed!!!
I want my deposit back. Send me a check plus compensate me for all the stress you caused me. I had to use part of my rent payment to pay an additional deposit that I should have not been charged. JERKS!!!! My bill went from $69.00 to over $300.00 in less then a month and now I can't catch up either the rent or the FPL Bill. JERKS!!!!
I want to curse you out, curse you for all the stress you have brought to me with your foolishness.
Jesus fix it!!!
05
Nov
Posted by Anonymous
FPL SUCKS!!!! They robbed me!!! I am a single mother struggling to pay my daughter's college tuition and maintain on a small salary, how dare they rob me like this!!!! A damn shame how you treat your customers.
On or around April 3, 2015, someone submitted a application for new service, but they submitted my address instead of their new address. FPL sent me an email asking me to verify the information. I contacted them and advised that I am not moving and that I do not need "new" service, I have had service since 2012. Do you know what FPL did. Instead of those bastards contacting the person who submitted the incorrect information, they closed my account, reopened it and billed me for a new deposit stating that they have to close out my existing account in open a new one, mind now I still have the same account number I have always had. WTH!!!!I have paid 2 deposits for the same damn account. Now I am behind on my bill. I can't catch up!!! My bill runs on a average of $65 monthly. it shout up to over $200 in less then a month and has been running high ever since.
I don't have money to be throwing away like that. I need my account credited the extra deposit I was forced to pay1
14
Jan
Posted by Anonymous
On Monday, January 12, a company named Asplundh arrived and ravaged the natural growth that is a barrier and privacy provider between our parking area and a busy parallel road. There is no question that trimming was needed to keep the foliage away from wires above but the ripping, hacking and torn up destruction they left is a travesty. Two days later debris is still piled on the ground or hanging mid-air. My father was an executive for Notheast Utilities in New England and I visited similar sites but have never have seen such careless work. Please send professional landscapers to repair and clean up the mess left on Monday. It is far from the "trimming" you refer to on your website and the next day debris cleanup never happened. Photos can be forwarded. Thank you.
21
Oct
Posted by wwalio
This is a copy of my conversations with your "CUSTOMER SERVICE" "PEOPLE".
Have they reached out to you???? They certainly haven't reached out to me.
As I previously stated your "COMPANY" needs a lot of professional help.
A disgrace!!!!!!
Wally Abel
Jupiter Fl.
Tuesday 10/13/2014 3:33 pm
Your constant interruptions to my service resulting in resetting of all my electronic devices are a disgrace.
I have complained numerous times to no avail.
I have been a resident of this property for more then thirty years and your service is as bad as ever.
Granted most interruptions are momentary but that's all it takes to require complete resets on all my electronics. (PCS,TV,cable box,Microwave,Stove.)
Trust me if there was an alternative to FPL I would jump on it.
Jupiter Fl.
Tuesday 10/13/2014 4:03 pm
Good Afternoon Wally. Sorry to hear that you're experiencing frequent outages at your home. I reviewed your account and I show that our Care Center was contacted today regarding this issue. Your concern has been documented for management review and referred to the appropriate department. We apologize for any inconvenience this has caused.
Tuesday 10/13/2014 4:03 pm 4;51 pm
It is difficult to accept an apology when the outages occur as often as they do.
I suppose if it continues I could initiate an extensive wiring process using an UPS system.
Ridiculous eh!
Please attempt to rectify the issue.
Thank you.
Tuesday 10/13/2014 4:03 pm 5:30 pm
I can only imagine how frustrating this is for you, Wally. Our specialists will investigate and make every effort to fix the problem. They will contact you to let you know what they find. Thanks for your patience, while we work to rectify the problem.
Tuesday 10/13/2014 4:03 pm 5:30 pm
Awaiting their response with baited breath.
Thank you.
Wednesday 10/14 2014 8:20 am
Good Morning, Wally. I know this has been a frustrating time for you and I truly apologize for the inconvenience. So that we can better assist you and help get a resolution to this situation, I have referred this over to our Executive Office. Someone from that department will contact you within the next 24 hours. Please note; this does not cancel the investigation that has already been submitted. Thank you.
Wednesday 10/14 2014 8:49 am
Thanks
Wally
UPDATE Monday 10/20/14 9:15 am
As I suspected despite assurances from Corporate that my concerns were being looked into and I would be contacted within 24Hrs. I sit here waiting, waiting, waiting.
Wally Abel
Monday 10/20/14 9:49 am
Good Morning, Wally. I am truly sorry that this situation has not been resolved. I have reached out to the Executive Office to have them contact you.
Monday 10/20/14 9:49 am
Thank you.
Wally
You're welcome. I have reviewed your account and according to our records, the Executive Office tried to contact you but was not able to speak to you. They left a message to advise you that your concern was being referred to our Service Center. They will continue to work on a resolution for this situation. Thank you.
Monday 10/20/14 10:16 am
Let me make this perfectly clear. No one I repeat no one has contacted me period. End of story.
Wally
Monday 10/20/14 10:37 am
I'm sorry, Wally. I was looking at the notes on your account and that was the information provided. To ensure we have best information for you, can you confirm the telephone number where you can be reached? Thank you.
Certainly.
Thank you, Wally. I have provided these telephone numbers to our Executive Office to ensure they have the best information to reach you. They will be handling your situation from here. I appreciate you reaching out to us to address your concern.
Thank You
Wally
30
Sep
Posted by Anonymous
I have been a customer of FPL for over a year now, I was on auto pay, and my bill was always paid on time,, In August my bank account was compromised, and my payment was returned, I had opened a new account I called FPL and provided them with the new account information, They turned around and again debited the old checking, now they won't me to pay a additional $100.00 deposit, I am unable to pay online or by phone for 1 year, Even tho I got a written statement from my bank advising them, of this, I am extremely disappointed and surprised at the treatment and inconsideration of FPL when it comes to unfortunate circumstances that fall on good people, due to bad people's actions, This is not very good customer service, I feel it is a very uncaring thing for them to do,
25
Jan
Posted by Ex fpl
I'm a ex fpl employee but with the new Meters in place I don't think we need certain meter readers that's wasting company's money during Christmas couple of your employees were shopping on company's time while there's a lot of people out of jobs around here in brevard county my son was let go from fpl meter readers and yet you have guys wasting company's money on fpl's time I think these guys are leads that are making more money and wasting fpl's money
17
Sep
Posted by Anonymous
I have been a customer of fpl for 37 years ,recently I requested a home energy survey. After the inspection the sevice tech told me my insulation was insufficent,I was then told there was no voucher because my house had spray insulation in 1994,fpl only allows one treatment per household,I'm very dissapointed with the answer and I am hoping for a better answer.
