Acura Corporate Office

Acura corporate office headquarters location, phone number, address and feedback

Please find details for the Acura corporate office below. We do our best to keep this information current, but if you are aware of any updates to the Acura corporate office headquarters information we have, please feel free to submit an update.

Corporate Office Address:
Acura
Honda Motor Company, Ltd.
1919 Torrance Blvd
500-2N7E
Torrance, CA 90501-2746
United States
Phone: 800-382-2238
Fax: 310-783-3023

Acura Corporate Office Comments

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01
Dec

Posted by SHAME ON ACURA


12/1/22 9:50AM

ACURA DOES NOT STAND BEHIND THEIR PRODUCT!!

I have a 2009 MDX where the hand free link module burned out and was deemed DEFECTIVE after a diagnostic test where I was charged $250.

There is a class action lawsuit regarding this defective part, but because Acura doesn't have it classified as an extended warranty or recall, there is not a replacement for this item. They want to change a person near $500 for a replacement part in their online store that they KNOW was defective!!! This situation has basically rendered this car from a luxury vehicle to a SUB STANDARD economy car.

The customer service team just give the run around by saying that one is S#%t OUT OF LUCK with this issue. BE AWARE OF THESE ISSUES AND LACK OF RESPONSIBILITY ON THE PART OF ACURA BEFORE BUYING THEIR PROUCT! SHAME ON ACURA!!

05
Oct

Posted by Anonymous


10/5/22 6:47AM

I am still having issues with my car as of today. I bought my MDX at the Acura Carland dealer and always did the service at this location. I have been having a problem with my vehicle where the car hesitates and then jump forward. It is a danger to me because it does it at the stop light and even on the highway. I took my vehicle in twice for the same problem, but no one can figure it out. I was told after each service to drive the vehicle for 1000 miles to do a relearn on the service that was done. I did that, but there was still a problem. I had to take my car to the dealer a third time, this taking away from my busy schedule to do so. The service manager Hector Hernandez was very rude and dismissive. I suggested to him to try a service procedure since the dealership cannot seem to figure out what's wrong with my car. In an insulting tone without any concern, "if we try that and it doesn't work, then what?" It is not up to me to figure then what. I bought my vehicle at that location,
service it at that location, and still have a problem that they still can't figure out or fix. But instead of saying to me, we recognize that you're having trouble and together we will try and figure out what's causing it, which would have been the customer service I expected from the service manager to a local customer, I was asked by the Service manager Hector Hernandez, "if we that and it doesn't work, then what?" This was quite a turn-off for me. I have been driving from Honda to Acura for 28 years but after this encounter with Hector Hernandez, I no longer have any confidence in the Brand. There is still a problem with my vehicle that they can't seem to figure out.

18
Mar

Posted by JasminG.


3/18/22 11:32AM

Wish I read these comments before I leased a 55k car that has been in service longer than I have personally had it in my possession. I see they do not even respond to the messages written on this board. I truly thought I was embarking on a luxury experience and treatment when I decided on Acura. I passed on Infiniti, BMW and Audi. Now I have learned my lesson. We pay for the extra experience. We pay for the ease and the efficiency high priced items promise to deliver. We are not entitled, however, we have chosen to spend our hard earned money on this product and I have yet to feel the benefits of going the "luxury route".

03
Nov

Posted by Anonymous


11/3/21 9:30AM

I have been an Acura owner for almost 4-years and have received EXCELLENT service from the Service Dept. at Acura of Reno, however, working with the Sales office over the past 2-3 weeks has been extremely disappointing.

I drive an RDX and have decided I need a larger vehicle. I went the the Acura dealership and was able to view (not sit in or drive) the 2022 MDX and fell in love! I called back a few days later to inquire about a test drive and was told there will be a couple of MDX coming in, in November, but most have non-refundable deposits on them. I asked if I can make the deposit, with an exception to have it refunded, if I don't like the car and was told flat out NO. The Sales guy went on to explain they don't need to make exceptions like that because there is so much demand for the MDX. He was kind but the underlining statement is that Acura doesn't need my business, there's always another customer.
It's really sad that Acura makes claim to the "Acura Family" and taking care of repeat customers but when it came down to it, they don't stand by their statement.
I really do love the look of the 2022 MDX and may ultimately still purchase the car but now I'm looking around at other products as well.

16
Aug

Posted by Ellen from Arlington


8/16/21 11:17AM

I was in Richmond, VA to help my daughter move into college when a dashboard light informed me the battery was low on the remote. I kinda freaked out because if that battery had died, I wouldn't have been able to start the car. I would been SCREWED! I googled the neatest Acura dealer (Crown Acura Richmond) and went STRAIGHT there. Without an appointment, Mr. Mike Merey helped me RIGHT AWAY and I made the job even harder, almost impossible, in fact, by attempting to put a key ring on that remote previously, that was TOO thick, got stuck, and almost broke it. But Mr. Mereu persevered and he got that key ring off, changed my battery and gave me a new key ring!!! Thank you SO MUCH for preventing me from being stranded during a very stressful milestone in my family's life!!

28
Jul

Posted by Velesha


7/28/21 8:51PM

I was completely in the dark about Acura's sexist attitude towards women, until I read these post. It's so frustrating and irritating that no on EVER LISTENS! Since February I've had my 2014 MDX at Mueller Acura dealership in Merrillville Indiana, more times than I'd like. Each time I had the same complaint..a loud squeaky noise from the front driver side tire. I replace the sway bar, front arm, brakes, all at a total of $2500. Guess what, the noise was still there. That's when I asked. If I was being linked or do they just take advantage of women because they think they won't know any better?! They finally replace the caliper and supposedly rotor for free since I'd been there NUMEROUS times with the same complaint. At one point the service manager said the mechanic would ride with me to hear the noise. He initially refused!! I bet if I was a blond haired blue eyed woman with white skin he would've jumped in the car immediately. Eventually he did get in the car, told me it was the brakes. So I replaced the brakes, guess what, noise continued!

Side note, I had to have a friends mechanic husband ride in the car with me , so maybe he could tell me what the noise was. He was able to tell me and write down what to do and told me to take it back to Acura. That's when they replaced the caliper.

Then I take my MDX to a random shop to get the A/C looked at and immediately after the overall inspection, the guy tells me the tie rod had to be turned 3 times and the basin that hold everything together was missing 3 out of 4 screws! If the tie rod had come apart, I would've been in big trouble. Who follows up after their mechanics are done? Are there protocols? Or if the mechanic says he's done that's it?! He had me take pictures and told me to return to Acura for an alignment. Luckily it didn't need an alignment.

But who looks out for MY SAFETY?! Is this all just a game to have me come back to spend more money? All I've heard is "well your car is older now"! So then I guess I'm supposed to be okay with all the weird noises that I've never heard before? Really?!!

Fast forward to July, 2021 and I'm hearing the same noise now on the front passenger side. They only replaced the front driver side, and I get why they did that. But my luck, it's now on the passenger side. So I take it to Honda, they say they don't hear it and that the brakes are new. NO KIDDING!!

Then I take it to a different Acura dealer, tell them about the driver side noise, asked them to change the caliper, and the mechanic cleans off the brake pads and says the noise stopped. HE LIED! The noise was the same as I drove off the lot and all the way home. I refuse to go back because now my trust has been broken. But again, I'm sure they could care less about this African American woman.

This African American woman who is so tired and frustrated. It was my only day off and I thought that this would be a done deal. So I now refuse to go back to either Acura dealership and just find a mom and pop mechanic who works on Acura's. The sad thing is that I really like my car but will never buy another one because I don't want to give my business or money to people who don't value it or my safety! Good thing I value those thing for myself. What a sad world to live in where people's word and duty to do right, means nothing! I do have faith that I will find someone to fix my old car and keep it running for a few more years while I figure out my next car!

06
Jul

Posted by NY Nita


7/6/21 2:31PM

I am still shaken from the interaction I had with Anthony Matassa, the service manager at Acura of Huntington. I do not typically make comments and/or write reviews unless I have something positive to share, but after he biraded me and called me a liar I felt compelled to share my experience. The disbelief that someone could be so mean and intimidating in a professional setting makes me wonder if my gender or race had something to do with it. After scheduling a service appointment with Carlo to have my Acura, which I purchased from Acura of Huntington along with the extended warranty, looked at because all of the safety warnings were going off, I was now told, take my business elsewhere because they are a private dealership and are not obligated to service my carif they do not want to. I was also told in so many words that the diagnostics could take up to 4 hours at a charge of $165 an hour, this was also clearly to discourage me from having Acura service my car. Why you wonder because Carfax indicated it was in a prior collision. Bear in mind no one asked me if my car had a collision. Anthony Matassa took it upon himself to look it up and when he saw this he began to repeatedly call me a liar and that he would not service my vehicle. What's interesting about this if the safety warnings were in fact impacted by a prior rear side collision, I have insurance that covered the physical damage and would likely cover an alleged related computer problem. Anthony Matassas demonstrated such a blatant level of aggressive that I shall not soon forget. I have actually lost sleep thinking about this situation. After owning Acura vehicles over the years and contemplating purchasing a newer model this year, Anthony Matassa's biased actions has now has me reconsidering ever purchasing an Acura vehicle ever again. No one should be treated so rudely. After my pleasant experiences with this dealrship in the purchasing and servicing of my car in the past, having an employee like Anthony Matassa will certainly adversely impact the Acura brand. Shame on Acura for not training their employees to exercise empathy and courtesy to their customers.

10
Jun

Posted by Mr.Mrs Carlos Mara Barrios


6/10/21 5:04AM

We visited Miami Acura looking for car to buy cash and told the Salesman we had 25K cash to purchase a car. Salesman Wesley Skyers showed us a white car but it was over our budget, we told him we only wanted to spend 25K. After trying to sell to us a more expensive car, telling him NO again, we only have 25K for the car, we decided to leave the premises.
When we were walking out the door, Mr. Skyers told us he had another car that was in our budget, he insisted we should try the car. While doing the test drive around the dealer blocks, I noticed a skipping hesitation on my foot on the changing gears and asked Skyers what was that I was feeling on the car? He replied it was "New Brakes" they had installed and the brakes needed to adjust to being used.
He said the car was a Certified car, that is was the best car for us, that is was so good it was a tank, and we were going to be very safe in the car, that 2017 Acuras were even better the new ones.
I had this feeling the problem was not from the New Brakes, but he insisted it was a good buy , and we were going to be very happy with it. It was late almost closing time, we had a rental we had to return, and were under lots of stress (we are a senior couple) . He said that any problem to contact him directly.
So we purchased the car from Mr. Wesley Skyers. We go back home to Cape Coral to prepare for our move back to Miami, we had sold our home, and we still noticed the skipping on the changing gears, and I said to my husband, this is not from the brakes as I had told Skyers, this has something to do with transmission. By the way, Skyers never showed us the supposed New Brakes service to the car, nor any service for that matter, he only continuing saying it was a CERTIFIED car many times.
My husband got very sick while in Cape Coral preparing for the move, I called Mr. Skyers, told him we were not happy with the car, and he said he would take the car back no problem. But he still had not the car I wanted which was an Honda White CRV. Then I contacted him again about a week after and communicate to him that we were supposed to be in Pembroke Pines in a hotel by June 2nd, he replied ok, by the way, I now have the white Honda you were looking for.
We came back to Pines Blvd after our move was finished, and rented in Grand Palms Hotel for 15 days. My husband saw an Acura Dealer across the Grand Palms Hotel in Pines Blvd and said to me he was going to takes the car to find out what was the real problem with the car the gauges in the tachometer were acting weird.
So YES!, the service Manager at Pines Acura Sergio Perez confirmed to us that the car had transmission problems and he also said they called Headquarters and they told him that they had no idea how the car was sold in those conditions, that they did not check the transmission because they saw it not necessary. Also the report says that something with the air-conditioning needs further attention, they did not fixed.- See documents.
I contacted Skyers immediately after receiving the notice that the car had transmission problems, and Skyers got mad we did not take the car to him at Miami Acura, instead took it to Pines. My husband told him he took it to Acura Pines because we were here in a hotel very close to the Acura Pines Dealer, why would we drive up to South Dixie to Miami Acura, it was an inconvenience for us when we had the Pines Acura dealer across the street.
Skyers said the Pines Dealer were lying to us just to charge us for the transmission service, (which Pines dealer did not charges us) they were embarrassed Acura Miami had sold us a car in such conditions plus the car was still under warrantee.
Then I decided to call Miami Acura and spoke to the General Sales Manager Debra Canter on the phone, explained to her the situation, and that we wanted to return the car for a refund, she said I am NOT GOING TO REFUND that the car was certified and that the previous owner had records of many oil changes on the history of the car while he was the owner. Also she said that it was impossible Mr. Perez from Acura Pines had said what he said referring to "did not know how Miami Acura had sold us a car in such conditions", because all Acura dealers cover each other, so she intentionally said we all were lying in other words, she did not believed us nor Acura Service Manager Mr. Perez at the Pines location.
I finished my conversation with Debra Carter saying: "You are not refunding my money? I will contact an attorney" and hang up.

30
May

Posted by Ashley


5/30/21 9:55AM

I first want to say that I love my Acura and Acura brand!
I am watching the 2021 Indianapolis 500 race today live on television and saw an amazing Acura commercial that I want to thank you for!

Your ad was excellent and amazing marketing with the display of precision sport performance with tag line of "less talk and more drive"! We so very much loved and appreciated this choice of ad! Lately we are so tired of big corporations doing ads that focus more on social justice and equality instead of sticking to focusing on their product. Acura is known for performance, precision, and just awesome. Thank you for not feeling need to go on and on about social factors forever. So refreshing.
Thank you for making an incredible product!

11
Feb

Posted by Acura RL


2/11/21 4:59AM

The valve covers must be replaced on my son's 2005 Acura RL with 217,000 miles. After technician removed the covers, he recommended replacing both due to condition. My complaint, the cost of the two covers was over $450.00! It is difficult for me to understand why two valve covers would be this expensive?

07
Feb

Posted by Appreciation


2/7/21 12:13PM

Feedback from using an Acura MDX for the past 17 years. Buying a vehicle is a major investment and looking back 17 years ago we were blessed to purchase this great investment. We brought the SUV as the brand-new vehicle 17 years ago and buy the grace of almighty God we were never in an accident. The SUV never had any major issue, recently started with an oil leak and an issue with a silencer. I wanted to say how proud we are of using the SUV. I wish I could upload pictures of the vehicle to show how the outside look. Great and reliable vehicle and Acura company should be so proud of making these types of vehicle.

25
Nov

Posted by Carlos Winley


11/25/20 10:25PM

my daughter bought a 2017 Nizzan utility Armada vin# JN8AY2ND8KX011136 from acura pre owned vehicle lot in Baton Rouge , La. The day we went to test drive the vehicle Nov. 18, 2020, it wouldn't start. so they boosted it off. I told the salesman that they have to chande the battery if she buys the car. He said we will check it. My daughter bought the carNov, 18 2020. The next day the truck stopped on her at her doctor's appt. You see is expecting. And the manager wanted her to boost the truck off as best she can and get the truck back to them.I told the manager thats his job. Plus the paperwork she signed was wrong. So I told them , 2 managers they should knock off at lease 1.000.dollars for her trouble. Is this how acura treats their customers who spented 33,000 dollars. I am also contacting the BBB.

29
Aug

Posted by Unsatisfied Acura Customer


8/29/20 12:35PM

I purchased an Acura MDX on January 15, 2018 from DCH Montclair Acura in Verona, NJ Unfortunately, I do not have a copy of the documents that I signed the day of the the sales transaction. Nearly two months ago, I called Montclair Acura and spoke to Barbara in the Finance Department and requested a copy of the sales paperwork with my signature. She promised to to research, find and mail me a copy of the paperwork. She failed to do so and never followed up with me.



I called DCH Montclair Acura the week of August 17th and spoke with Barry Katz, Sales Representative, who sold me my SUV on January 15, 2018 and requested a copy of the signed paperwork and he said he had the paperwork and would leave it at the front desk for me to pick up on Monday, August 24, 2020. My husband picked up the paperwork that day but it was a copy without my signature.



I called today, August 29, 2020 and informed Barry that it was not a signed copy. He said that someone tossed out the signed copy he left for me to pick up; therefore an unsigned copy was left for me and he would have to get me another copy with my signature on Monday, August 31, 2020. This was so unprofessional for a car dealership like Montclair Acura!



With great disappointment, I called and spoke with Barbara in the Finance Department and she was impatient and lacked friendly customer service during my call to request that this matter be resolved appropriately and in a timely and professional manner.



As a customer of DCH Montclair Acura and owner of an Acura SUV, I am beyond disappointed in how this entire request was not handled correctly in getting me (a loyal customer) a copy of her signed paperwork.



This ordeal made me a very unhappy Acura customer to the point that I may not visit that particular dealership for a future Acura purchas.

18
May

Posted by miss jay


5/18/20 7:52AM

If you want quality service Napleton's Acura isn't it. I had been in contact with several of the sales reps for 2 weeks. I remained friendly while dealing with countless calls, emails, & texts which were borderline stalker-ish. Sometimes 3x or more calls a day with emails saying "we don't want to cross lines with our persistence". They were highly aware that I was driving 3 hours from Tampa. Upon entering the dealership, I was greeted by no one. The skinny blond sales agent proceeded to play on her phone & never looked up although she saw me. I waited at the front desk for nearly 5 mins. Finally, the middle eastern sales rep approached and asked the blond lady if she was going to assist us. She replied that he simply could. To my dismay, she jumped up the min she saw a nicely dressed man & asked him if he needed assistance. And how unprofessional for her to be on the sales floor playing on her phone. We were given the keys to the car & instructed to drive around the dealership by ourselves. I already had my own financing & explained I was interested in a specific car. The gentleman was like "let's get started". Only for him to go to another buyer's table and talk to them for 20 mins when these ppl already had a sales rep. While it's possible that he could've been requested& needed by that table. But why didn't he send their sales rep to our table to assist us? While waiting I'm going through my emails & texts from the dealership & realizes this is in fact the General Manager that's I've been in correspondence with. Finally, he returned & said he was ready. And I stated that "I'm ready to make a deal". He proceeded me tell me the price of the car is what it is plus the additional fees & no negotiation. I'm like this is a dealership right so you should be able to negotiate. He says he will consult his manager when in fact he is ultimate deciding factor. I see him pace back & forth & consult no one. And then when he sees me looking at him he goes into the room where all the sales reps are & only to say something quickly & to return back to my table. He then says my boss says "it is what it is". Pretty sure your regional would be home on Sunday & you didn't pick up a phone sir. I let him know I have to walk away. My experience was unsatisfactory & if you want to be overlooked, disregarded & disrespected Napleton Acura is the place. They're a dealership that's unorganized, lacks integrity, & the customer service is just outright horrible deserving of 0 stars. Furthermore, if this so called "Dynasty" of a dealership treats healthcare workers like this I can only imagine how they would treat veterans. And previous reviews show they've been accused of racism & discrimination before.

02
Apr

Posted by My mom has no tags since January


4/2/20 11:55AM

This company is full of crap. My mom bought a car from Acura of Memphis back in January of this year (2020). Her sales people are not professional at all. They waited weeks before they told her that they needed more info from her to put on file with them. Then she called to get her tags and these folks gave her the run around for weeks, giving her drive out tags after drive out tags. Finally my mom reached someone and finally told her that they needed some more paper work from her to receive her tags. Here we go with another drive out tag. My mom gave them the information they requested. More waiting time for the tags has gone by and come March my mom still had no tags. Keep in mind every time she called someone. no one would return her calls. Yes I said calls. Several calls made and she still got the run around. Finally she got a young lady that promise to get her tags, she did call back and tell my mom that she was doing the paper work for the tags and that she will put a rush on them and she would have them soon. This was the beginning of March before this COVID19. We didn't hear back from them at all. And now here it is April and my mom still does not have tags. This has really pissed us all off. This is bad business on Acura side. The sales people there are very unprofessional. They should go back through some type of training learning how to treat there valuable customers. They had no problem selling my mom the car after they seen what type of score she had. Everyone that had there hands in this sale to my mom should be really shame of themselves. I pray that the president of Acura sees this complaint.

22
Feb

Posted by Henryhta99


2/22/20 8:31AM

There is a reason why you hardly see an ILX on the street despite the price is right and the body looking great. The answer is its lacking of performance and lazy transmission. Trust me, you bring back the old design RSX''s 2002-2006 and TSX's 2004-2008. Ditch the RLX & ILX. YOU didn't learn the lesson from Toyota and Subaru. They sold a lot of Toyota BRZ n Subaru FSR. Their prices fit the cost of the early Acura RSX typeS and TSX. Please stop making ILX and RLX. Usually car manufacturers stopped making slow sales models just after a few years of introduction. Honda did the opposite way. Honda stopped making Acura models that were selling very well which is ridiculous. I own a 2004 Acura RSX base auto with 217,000 miles and I love its solid drive, performance, design, layout, fuel efficiency, reliability. My daughter's 2016 ILX only has a couple of the points I mentioned: layout design and missing the rest.

08
Oct

Posted by Anonymous


10/8/19 1:35PM

2016 Acura TLX has been in shop multiple times for electrical issues at Rosenthal Acura in Gaithersburg, MD. Susan at customer relations does not return calls. This car is a disaster and Acura is non-responsive to the problems. As owners of multiple Honda products over 40 years, this car is the worst one we have owned.

01
Mar

Posted by NONE


3/1/16 11:14AM

Regarding 2001 Acura Sedan Tl Bought New And Maintained Regularly. It Seemed To Be A Perfectly Satisfactory Experience Until The Second Week Of January 2016. With 91000 Plus Miles And Virtually No Warning, The Transmission Failed. You Should Know The Auto Was Driven Approximately 6000 Miles Per Year And Never Torqued The Transmission Other Than Moderate Normal Driving. Brief Research Indicated The 2001 Trough 2004 Models Had Some Problems With Some Corrective Action Offered By Acura, About Which I Heard Nothing.. My Self Paid Acura Of New Castle De, New Transmission Replacement Was Excellent In Every Way. Do You Think Acura Bears Any Responsibility To A Customer's Expectation Regarding Cost And Providing What One Would Normally Expect In Auto Performance.i Am Reminded Of A Quote By Mark Twain: Always Do The Right Thing, A Few Will Be Gratified , The Rest Will Be Astonished !by Virtue Of My Experience I Will Either Provide Acura With Some Positive Or Negative Advertisement. A Sign In The Back Window Or Bumper Should Reach Numbers Exponentially In Due Course.

20
Sep

Posted by OVER 70


9/20/15 11:25AM

Oh Dear Lord, Wish I'd Done More Research Before Purchasing 2014 Rdx ($30,000k). I Have Experienced Some Of The Same Probs (purchased It 6 Days Ago) With Dealership. Drove 2 1/2 Hrs To Vandergriff Acura In Dallas & Was Insulted With Offer On My Trade ($1,500.00 Less Than Lowest Estimate Of Trade Quoted By Wes). They Tried To Add $1,250 For Certifying Car Then $249.00 For Window Tint Onto The $29,881 Price Listed!!! Wes Came Out Of His Office-those 2 Price Add On's Were Removed &got More For My Trade. Owner Manual Missing From Glove Box- Said Would Be Sent Overnight-5 Days Later No Manual- What The 'h') Felt Like I Was Chum With Sharks Circling While There). Hope This Not Omen Of Things To Come & If This Is What Can Be Expected From Acura Dealership(s) 'buyer Beware' Or Avoid At All Cost

25
Aug

Posted by FreeFall_28


8/25/15 5:14PM

BUYER BEWARE!!!!!

THEY SELL LEMONS! THEIR SERVICE DEPARTMENT NEEDS A THOROUGH SAFETY AUDIT! THEY EITHER DO NOT DO THE 150-POINT CERTIFIED PRE-OWNED INSPECTIONS, OR THEY FORGE THE DOCUMENTS WHICH STATES THAT THEY HAVE!!!!

In November 2014, I found an ebay ad for a 2009 TL SH, Certified Pre-Owned. The car looked good in pictures. I drove 2.5 hours to East Brunswick to test drive the car. Upon arriving at the dealership, I test drove the car with the salesman, John. He offered me an insulting trade quote of about $4,000 less than what my car was worth. I purchased a 3rd party warranty, up to 100,000 miles. Make sure that you read over their contract! They have permanently worked into the sales agreement, a $95 "DEALER WASH AND DETAIL" section. I told the salesman that I would rather do the detail myself, as I would NEVER pay a dealer to "clean" a car for me at that rate. Also, they did not fill my car with fuel, but left it at a 1/2 tank!! I have NEVER purchased a car that wasn't full of gas! As I drove the car home, I noticed that the front passenger side speaker was blown. On Day 2 of owning the car, I noticed a rattling noise coming from underneath the car, which sounded like it came from the exhaust. On Day 4, I reported the noise to the salesman, John.

In January 2015, the speaker was fixed under warranty by the dealer near me.

In February 2015, I brought the car into the dealer near me for a check engine light, the rattle noise, and an oil change. The dealer said that there was a low oil level, but they did not know why the vehicle was losing oil, and they wanted to do an oil consumption test. I notified the General Manager, Scott, of Open Road Acura East Brunswick of all these issues, and we kept contact of all issues. From the start, he wanted me to bring the vehicle down to NJ in order for Open Road Acura Service dept. to do the repairs. I told Scott that I was not happy with all of the issues with the vehicle that I bought from them, and I found it hard to believe that a Certified Pre-Owned inspection had been done by his dealership. He told me that "mistakes happen. We are human, right?". It is completely unacceptable for a dealership to overlook the areas that are a part of the 150-point CPO inspection!!

In March 2015, after not getting any help from the dealer near me to fix my car, I agreed to have Open Road Acura repair my car. I traveled 2.5 hours, 100 miles one-way, and paid $20 in tolls to get there. A few days later, Service Manager Jonnathan told me that they had fixed the rattling noise in my car. He said that the Tech found the rattle noise coming from the catalytic converter heat shield being rusted. The tech "re-clamped" the cat heat shield and (allegedly) performed a complimentary multi-point inspection. The day after I picked the vehicle up, I heard the catalytic converter noise, once again. I recorded a video of the noise and sent it to Scott. Scott wanted me to come back to the dealership ONCE AGAIN, in order for them to fix it. **Also, they NEVER mentioned anything about the oil level being low**, but they did top off all fluids (allegedly). I refused to make the long drive out to them again and told him that I should have the vehicle repaired at MY convenience, at the Acura dealer that I chose. He agreed to pick up any out-of-pocket costs from the Acura dealer.

In April 2015, I brought my car to the Acura dealer near me for the final attempt to have it repaired. They confirmed the rattle noise coming from the lower heat shields needed to be replaced. After they said the car was ready, I picked up the car, took it for a drive and STILL found the rattle noise!! **AGAIN, this dealer didn't mention the low oil level**

After not having my vehicle fixed, I notified Open Road GM, Scott. He wanted me to bring the car back to their dealer. I brought my car to my personal ASE certified mechanic. He found an oil leak from the oil pressure switch, the rattle noise, and a broken catalytic hanger.

In June 2015, after calling the Open Road corporate officers in order to resolve this issue, Open Road General Manager, Scott, and Service Manager Jonnathan, called me in order to pick up my vehicle and attempt to repair it. When Open Road Acura service department had my car, Jonnathan told me that the noise was actually coming from the engine valves (which is #22 *Engine noise {cold / hot & high / low speeds}, and #59 *Engine valve noise* of Acura's CPO inspection list), which was caused from built-up carbon in the engine. After THREE (3) times of the dealership valet picking up and returning my vehicle, and of me sending videos of the engine noise still present, Jonnathan emailed me saying that "At this time, we feel that the car is running as it should, at this time". The car has had several issues since I've purchased the vehicle.

The Open Road Acura of East Brunswick General Manager called my place of employment and spoke to my supervisor stating that they would "go to the local authorities if he (I) doesn't remove the negative comments on social media. Their management was merely upset about the fact that I exposed their dishonest ratings about themselves to the public, through social media. Their staff rates themselves with 5-star ratings, and refers to themselves in the third-person. I also reached out to the President of Open Road Executive Office recently, and he offered to buy my vehicle back (deducting mileage used from the value of the car). Here we are, a week later, and he has not returned any response to 2 emails or a text message, asking him to please update me on the status of coming to an agreement for Open Road to buy this broken vehicle back. I do not feel safe in this vehicle. Any customer that seeks to purchase a Certified Pre-Owned from any dealer, expects a reliable, safe, good vehicle. All I wished for is my vehicle to be 100% in quality. I paid good money for this car, and I expected a good car in return. I feel that I purchased a lemon from Open Road Acura, I feel cheated, and I don't feel that the service department did everything possible to fix, or have the integrity to repair this vehicle to the fullest of their ability.

**Pay attention to their Google reviews** The Open Road staff rate themselves 5 stars with bogus reviews!!

The bottom line is: Open Road Acura of East Brunswick sold me a Certified Pre-Owned vehicle which should have NOT had any issues before they sold it. The 150-point inspection should not have had ANY discrepancies, but it does. They sold me a broken car, and got their money, and they are satisfied. I'm still driving a broken car that I'm making payments (WITH INTEREST) on. They are claiming "Our mechanics, valet, and managers 'don't hear a noise' ", but there CLEARLY is, and always was a noise present, coming from the engine. This car could catch on fire, or they engine could blow at any given time.

Do yourself a favor...avoid ALL "Ryan's Open Road" dealerships at ALL COSTS!!

13
Jul

Posted by princd2


7/13/15 7:15AM

I am 24 years old and made the biggest purchase of my entire life thus far when I purchased my 2015 Acura TLX. Unfortunately if I could I would have chosen to do it with someone other then Northeast Acura. My experience was one that someone going from a basic dealership to a luxury dealership like Acura would never expect. It all started with the finance manager Sondra Olds. She was a nightmare! She wanted me in that room for all of 10 - 15 minutes when financing my $30,000 dollar car. She was pushy and made me feel uncomfortable. It got so bad that I had to stop her and say I was uncomfortable and I was unsure if I was going to go through with the deal. Without even knowing it Sondra signed me up for a extra insurance package for almost $ 3,000 dollars. I understand this is her job but never once did she say is was an option she gave me three choices and said pick one, it was not until after that I realized it was a added extra. One of her main selling point about the insurance package was that after my factory warranty my timing belt would most likely go and it would run me about $1500 dollars to fix so this package was the best for me. After some research on my own I found out that the Acura TLX has a timing chain... So she was either lying intentionally or she doesn't know about the cars she is selling. After feeling very angered and feeling like I as a customer was lied and cheated I reached out the management at Northeast Acura. They apologized for Sondra and told me that the day she sold me my car there was emergency within the dealership and Sondra was not herself. Sondra wrote me a letter apologizing and gave me free oil change and a gift card out to eat. I thought the problems were over here but unfortunately they were not! Sondra told me that my insurance package money would be taken off the principal of the car and it would be all set. Well this was not a smooth process at all. After a little over a month after Sondra said the refund was sent I realized the money was never applied to my account. I was the one having to follow up with Sondra to check on this. Sondra stated that it was sent and I should see it soon.. So again I took it upon my self to do my own research. I called Bank of America and learned that if the check was sent to them with no account number then it would be destroyed. Sondra said this was never the process and got me in contact with the business office. I gave the lady in the business office my account number and just days later the refund was posted. So I paid a extra month of interest on $ 3,000 and had to do all of this work. I truly believe if I never checked up on this there would have been no follow up. I reached out to David Ellis the branch manager at Northeast who has been great in the past. But for this particular issue he reached out once and said he would follow up and I have heard nothing. I am so frustrated and again I wish I could return the car and do it all again with a different dealership. I love my car and I was so excited to be a Acura owner but never dreamed my experience would be like this.

19
Jun

Posted by Anonymous


6/19/15 9:20AM

We bought a 2008 Acura TL two years ago, this car was in excellent condition black on black with 52,000 miles on it. After the first year the passenger seat cracked and we had it prepared, then the dash board started cracking, we took it back to the dealership here in Macon, Ga had the first crack repared which lasted about 3 months now there is another crack, mind you my husband is very obsessive about keeping his cars up inside an out. I have spoken with several acura owners with this same problem especially the 2007-2008 modles. I have purchased several cars in my life time and I have never had this to happen I have a 1998 Toyota Four Runner,and a 1991 Honda Accord and neither of these vehicles has a cracked dash board and they are much older and have been in a lot more of sun. I am very dissappointed and dissatisfied with acura right now. I really think there is a defect in these dash boards and something needs to be done. My car is a beautiful car except for this dash board issue and it just might be an airbag issue that's making them crack like that. I always put upa windshield cover to protect the dash in the summer time but that did not help, my husband always use leather treatment and that did'nt help either. This car cost to much for this to be happening and right now when I purchase another vehical it will be a Honda instead of a Acura, I have purchased several Hondas and this has never happen and I thought the Acura was an upgrade from the Honda but that is not true. I really hope someone looks into this matter because it is very embarrassing to drive a car of this status and the dash board is all cracked up.

09
Jun

Posted by rjesus


6/9/15 11:00PM

Take responsibility for lie I didn't drop off my car just at metro acura and walked way crazy salesman I wanted a trade inThey scammed me for $2,500 for no reason please replyBig Scam Scam dealer the last thing car shoppers need is a salesperson using tricks and scams to increase their own bottom line, at the expense of the customer. I don't recommend this dealer too anyone because I been lied robbed and lied I don't want anyone else to get robbed like I did went to this dealer thinking they could help me with my old Honda lease I thought wrong me and wife drove to the dealer we arrive we met a gentlemen Chuck Hershey I clearly told him that I want to trade in my car a lease he asked how many moths do u need to finish your lease I said about 5 months I told him I was over my miles and other stuff I'm looking for a mdx 2015 he said we sold them all we just have 2016 he said do you want to buy or lease it I said I want

21
May

Posted by George


5/21/15 11:26AM

Wow, hopefully some of the comments are the exception not the norm. I'm currently having a problem with a Florida Acura dealer and writing to Acura. Hopefully my problem finds a better resolution than some of these comments.

11
Apr

Posted by Anonymous


4/11/15 8:57AM

In November of 2009 I bought a new 2010 TL SH/AWD with tech package from Herb Connelly in Framingham, MA. Because I keep cars beyond regular warranty periods, I bought the extended warranty offered by the dealer from Wachovia insurance. Most everything was fine until in the fall of 2014 (with 86000 miles) when an oil problem message appeared. After filling the oil I went to the local Acura of Auburn dealer who (after changing the oil a little early)asked me to run it for 5000 miles, bringing it back every 1000 miles for them to check the oil consumption. They didn't have a clue of the cause of the oil use but suspected it may have to do with carbon buildup. I told them about my extended warranty and apparently they checked with Wachovia and were told they could do nothing until the engine was torn down for them to examine.It may have been my bad judgment but I authorized the work and sure enough they found carbon buildup and denied the main claim (they seem to be paying a smaller amount for a defective engine management computer). For various reasons it took over 5 weeks to get my car back and only 5 minutes to see the same "check emissions" and "check SH/AWD" messages, subsequently resolved without further problems.
No one seems to be able to explain the carbon buildup except to suggest that I might have avoided it by changing the oil more frequently, more frequently I emphasize than the manufacturer's or the car computer's schedule!!!
I am thoroughly disgusted at the poor reliability and durability of my Acura product, but even more so at the Client relations response to my appeals for help. Acura should be ashamed and embarrassed at their aloof, indifferent uncaring and especially incompetent response. They were very slow in replying to their own promised deadlines, relied on the standard "sorry, it's out of (the Acura) warranty period, so too bad" cop-out and in the denial letter sited the wrong reason/issue(the emissions and SH/AWD messages versus the oil/carbon buildup issue).
To add insult to injury they told me that it would do no good to send a complaint to the President of Honda North America because his office would only "kick it back to them" !!!
I may be particularly naive, but I hope that is not the case and I do get a response from the President's office to my appeal. At this point I have no respect for the Acura/Honda product and their customer service attitude. Shame on them.

27
Jan

Posted by #Dissatisfied Customer


1/27/15 5:24PM

I purchased my 2014 Acura TSX in June 2014. I received great customer service prior to my purchase, phone calls, highly respected, jump through the hoops kinda service. Oh when the sale was completed and I call back in August, everybody is always with a customer. Even called the number the salesman provided me prior to the sale and was told not to use that number anymore. WOW! Well I have been calling Leith Acura in Cary for 2 days now (3 times a day), only to hear each time the person I need to speak with is with a customer (really). So I leave a message and never receive a return call. Not to mention I love Acura, always wanted to own one, but I would not purchase another one because customer service stinks

08
Jan

Posted by KathleenL


1/8/15 8:12PM

ACURA TEMECULA DEALERSHIP HAS THE WORST CUSTOMER SERVICE!! I'VE NEVER BEEN SO DISAPPOINTED! I purchased an Acura TSX 2012 in September 28, 2014. It has been almost 4 months since my purchase and I still have not gotten my license plates! I started to worry, so I went to the DMV to check if my car was registered. It appeared that they waited a whole month to submit my registration! They didn't register my car until OCTOBER 27, 2014! WHO DOES THAT!? I tried calling the finance department to see what is taking so long for my plates to arrive and every time, the MANAGER is out or not working! I've left a couple voice messages voicing my concern and I still have not gotten a call back! I even got pulled over and was given a fix it ticket because I didn't have my license plates and it's been almost 4 months. WHAT A HASSLE! I expected them to take care of me since I paid $144 for registration so I don't have to go through this kind of hassle. VERY DISAPPOINTING! DON'T BUY YOUR CAR HERE. I live in LA, so it's hard for me to drive there and talk to the managers, but I will this weekend!!!

22
Nov

Posted by [email protected]


11/22/14 8:40PM

Love the product and have been a client since 2002. There are two comments
I'd like to mention after 35 years of sales on Wall Street:
1. The value of the Acura line versus the Lexus line is not even close
From a product/cost perspective. I think you need to market this more
aggressively.
2. Since the service area is a good revenue stream, you should consider having
someone with a sales view in that department. For example, I had my 2002 TL
In for the airbag recall. They outlined a series of problems that came to $4300
while the value is approximately $4500. If they had come to me with a list
totaling about $1200 (most serious fix), I would have had the work done.

Having said this, I continue to be a loyal customer and wish you continued success.

07
Nov

Posted by Liz


11/7/14 9:38AM

To Whom It May Concern
In January 2014, we were contemplating the purchase of a new car and among our favorites was an Acura. We have already leased/purchased two Honda Pilots from Open Road and were very satisfied with the treatment we received and, for this reason we contacted the Open Road in East Brunswick and spoke with Melvin Morales.
We were so satisfied with his professionalism, and knowledge about the Acura car in which we were interested, that we decided to do business with him and stopped looking for other cars or dealers.
We found in Melvin a "down-to-earth," excellent and honest salesman, with a goal of client satisfaction and wanted to share our experience.
Elizabeth and Luis Garcia

31
Oct

Posted by Anonymous


10/31/14 1:03PM

I am an owner of a 2005 Acura MDX that I purchased new back in December of 2004. I have kept up with the outlined maintenance schedule including timing belt changes etc. I currently have 237,000 miles on my MDX and it still runs like new. I have owned many other brands over the years prior to my Acura including much more expensive brands and overall, this is the best automobile I have ever owned. I will never want another brand as this is by far the best of all of the others. Acura MDX is #1 with me.

06
Sep

Posted by edoepke


9/6/14 5:02PM

I have owned 5 Acura's and I will not own another based on that horrendous commercial. You should be ashamed of yourselves. Whoever designed that commercial doesn't realize that you're not selling your products to 14 year olds. I will NOT buy another Acura because of that commercial.

03
Sep

Posted by Renee


9/3/14 5:46PM

I agree with all the other commenters here...I'm a consumer advocate...will try to reach the corporate office by phone tomorrow. That screamer commercial on TV has got to be a joke--ear-splitting, repetitive and grossly offensive. Not compatible with target customer base for this or any other model car.

02
Sep

Posted by Anonymous


9/2/14 3:28PM

I purchased my acura mdx at sussman in Philadelphia very rude very unprofessional all through top manager after I signed on dotted line stfarted to give car back several officers about dealership told them not to go there they absolutely live the car came by house to get more detailed look.I refuse to get it serviced there went to acura in Turnersville very friendly very professional courteous polite kid friendly had 2 of my grands with me.I really this vehicle will send them to Acura in Turnersville

31
Aug

Posted by [email protected]


8/31/14 5:07PM

I really hope you did not pay for that annoying commercial regarding the TLX Acura. It is one of the most annoying commercials. I change channels everytime that commercial comes on. The music is terrible, and you can not even understand it. It sounds like a drunk person singing!!!!! I am not the only one who feels the same way I do. Please, change that commercial, or at least, turn off the music.

27
Aug

Posted by John


8/27/14 6:29PM

I or my family will never purchase or even look at a Acura. My family and I find your commercial so horrible. Someone screaming a song that is so incoherent
that my father wants to throw out the TV every time it comes on.
Really what are you people thinking. Hope it did not cost you a lot of money!

26
Aug

Posted by bongoworld


8/26/14 7:07PM

How hopeless are you're marketing people?
If you have the contempt for your potential customers to try to sell them cars with the astonishingly cheap, awful and bogus version of of the Sid Vicious rendition of My Way, why would we not suspect your product of being similarly cheap, awful and bogus?
Maybe try employing some marketing folk under 50, you phonies.

26
Aug

Posted by Anonymous


8/26/14 6:18AM

The rendition of "My Way" on your recent commercial is not only terrible but offensive to those of us who remember the original by Frank Sinatra.
Whoever is in chage of advertising needs a hearing examination. They must be tone deaf or brain dead.

22
Aug

Posted by Anonymous


8/22/14 6:55PM

Your television ad for Acura TLX is one of the most annoying ads I have heard. The musical interpretation of Frank Sinatra's "I Did It My Way" and the singing is most atrocious. I seriously hope you did not pay an advertising firm for this commercial. Whoever approved this is an idiot. I change channels the minute I hear it. It's as bad as hearing nails scraped on a blackboard. Please pull the ad. It's not doing you any good.

21
Aug

Posted by Chope


8/21/14 5:34PM

Your unintelligable music choice for your most recent commercial sucks! Frank Sinatra is rolling over in his grave. Your marketing team has missed their mark for sure. No way, no how is your target audience (those who can afford your cars) listening to something that sounds like a mentally challenged deaf mute employing the talents from someone in a bordello. Truly, I thought I was listening to couple of tongueless goats while they were actively engaged in a mating ritual.

Your autos would cost less if you spent your advertising money more wisely. Someone in the advertising office that ok'd that add needs a stupid slap as they have NO taste. I'd imagine they still believe the volvo, 1980 4 door sedan is pushing the envelope of modern design.

Did I say your marketing team who ok'd that music sucks? Well let me be clear, let me do it my way and say YOU SUCK! Your efforts to capture me so i can awe over your acura POS has backfired. I turn the channel you dumb ass. Pull your head out of your ass and stop offending my ears with that incessant unintelligible, nauseating stomach turning infernal racket. YOU ARE AN IDIOT.

20
Aug

Posted by teanick


8/20/14 6:39PM

I just wanted to tell you that the music you have chosen to use in your Acura ads is horrible!!!!!! I would think that you would want to use music that is appealing to future customers. I hate to see your ad coming on so I turn the channel, and I'm sure I'm not the only one.

28
Jul

Posted by First Acura Owner


7/28/14 6:23AM

Acceleration Sensor "died", very scary when you are on the highway and lose acceleration. Seems I'm not the only one. Time for a recall??

29
May

Posted by Retired not happen


5/29/14 6:01PM

I finally brought my retirement car Acura MDX, great car. After having the car for over a year and a half the 6 play CD player died, no problem the SUV was still under warranty. I initially brought the car at Carmax, but needed to go the dealer for the warranty. So I went to Tischer Acura Dealership in Maryland to have them replace the warrantly CD player. No problem they gave me a loaner car and keep my car over weekend. That Monday, I went to pick up car low and behold, I had less valuable tire rims. Okay, I didn't fill I could fit with the dealership; hello after all they think I am old and would not have known they changed my tire rims. That wasn't the worst, I got a flat tire a few weeks later and discovered they took my brand new spire tire and replaced it with a tire I was afraid to drive on. So much for my retirement car with Acura dealership. My dear seniors please take picture of your car before you leave it with a car dealership, and let the dealership especially Tischer Acura in Maryland know you are aware of them removing part without promission. At this point I am not sure what else was taken car. What a bad way to start a retirement.

20
May

Posted by CHICAGAc2007


5/20/14 12:57PM

To Whom It May Concern,



Today I shall give my account have the very displeasing experience I have encountered (and still encountering) in regards to the maintenance and repair of by Acura RDX 2007. My name is Nikita Sanders and I have maintained my beloved Acura RDX 2007 since April 22nd 2014. Initially I was very appreciative of the service Acura had provided, but due this resent incident my faith in Acura has tremendously decreased. Below are the incidents that caused my concerns to rise about the treatment and service that have occurred.



As a Revenue Investigator II from the City of Chicago, Business Affairs & Consumer Protection (BACP) I find that I am hold at a different standard than the general public and when I observe and/or encounter an establishment that does not comply with the ordinances established by the City of Chicago I must proceed the steps to take action against the corporation to ensure the protection of our consumers. If the ordeal shall continue, it is my duty to file a complaint with my Department in regards to the violations that have occurred during this incidence.

The timeline goes as follows:

 The week of February 23rd my vehicle was involved in a random act of violence. The driver's door and the rear driver's side door were kicked in by unknown assailants. As a result the vehicle was repaired at Richard's Auto Body shop, an authorized dealer. The vehicle was taken to Acura's downtown Chicago location and from there the vehicle was transferred to their authorized body shop.

After obtaining the vehicle after being repaired which was believed to be Wednesday, March 2nd (paperwork can prove exact dates). I found the door locks to lock automatically after entering the vehicle. The issue was found to occur because I was locked out of the vehicle, meanwhile the vehicle was in "Park" and the ignition had been turned on.

In return I called Acura's Roadside Assistance in attempt to gain entry into my vehicle. The occurrence was recorded and I informed them that the car had just had repairs and the locks had never locked so quickly before.

The Acura team sent out one of their affiliates for assistance.

 Tuesday, May 13th 2014 (7 pm)

After shifting into to park, I found that the shift lever would not switch gears. I was informed by a unknown male, in a neighboring vehicle, in order to release the shift lever I should press firmly on the brake and push the shift release button at the same time. After doing so, I managed to go into to "Drive" from "Park". At the time of this incidence I was in a filling station parking to obtain fuel for the vehicle. In attempt to gas the vehicle, I observed that the key was stuck in the ignition; I neither was able to turn the key to the vehicle off nor was I was able to remove the key from the ignition.

When I made it to my residence, the key quickly came out of the ignition.

9 PM.

In an attempt to go to a local store, I gain entry into the vehicle and was able to start the ignition and change gears without any problem. The local store was in a mile's distance from my residence. I drove to the parking lot and found that the key, again, was stuck in the ignition. In an attempt to go back to my residence, the shift lever would not change gears. After some time, I was able to receive assistance from an unknown male in the parking. He attempt to move shift lever, again pressing down the brake and pushing the release button. His attempt failed. However, after I regain entry into my vehicle the shift lever changed gears. I was then able to drive the vehicle to my residential garage.

Once there again the key would not leave the ignition. As suggested from the Acura manual, I utilized the parking brake and used my spare key to have the shift release. The shift lever quickly changed gears; however, the key would not leave the ignition. In attempt to get the key out of the ignition I again attempting to utilize the parking brake in hopes the vehicle would recognize that it was indeed in "Park". The attempts were unsuccessful and as a result the vehicle remained in the accessory mode overnight.

 Wednesday, May 14th 2014



In attempt to take the car to the dealership, as suggested from the Acura manual, to ensure that a greater problem would develop. I found that the key was remained stuck in the ignition Wednesday morning, as well as the shift lever remained "stuck" in "Park". However, after leaving the vehicle to remain idle for some time, the key was found able to be removed from the ignition.



12 pm.



I then obtained assistance my relative in hopes that he would be able to get the shift lever to change gears. The key readily started the vehicle, but it took some time to change gears. My relative again attempt to press firmly on the break and concurrently press the release button. We were then able to have the vehicle switch gears.



Once I began driving I heard a clicking sound from the rear of the vehicle, the car began to tremble, and the steering wheel started shaking. All of this occurred while driving and immediately proceeded to the side of the road. Although no lights became illuminated on the dashboard, in fear that there was issue because the parking brake had been applied the night before, I again applied the parking brake in hopes the issues with cease. Afterward I proceeded to drive to the dealership, during this time I felt the car resist to drive as if the brakes were attempting to stop the car. Eventually the issues appeared to diminish.



Fortunately, I made it to the dealership unscathed and was greeted by service. My relative proceeded to find someone to help with the service of my vehicle. I was then introduced to John O' Brien who was made aware from me, the owner, of the following issues:



• Key locked in ignition
; Shift lever "stuck in Park"

Clicking at the rear brakes
Steering wheel column shaking
Car trembling
; And doors locks automatically while in "park"

He then spoke with my relative about the possible occurrences and stated the doors perhaps automatically lock because of the shift lever and that that the car possibly believed it is in "Drive". He then directed me to the service area and I didn't see, hear, or speak with John until the end of the service when I was told, by my relative, that John stated they vehicle had been fixed. That was approximately three and a half, to four hours later.

While hearing the vehicle was "finished" I then went to John's office and again questioned John about the clicking of the brakes, the car trembling, the steer wheel was shaking, and the doors automatically locking. He replied that he would take a test drive to observe if any issues were occurring.



My relative proceeded to sign the receipt in agreement that he would pay for the service given. I, as the owner, of the vehicle had not been presented with any documentation prior to service, including a written estimate. I have only received the payment agreement of the service provided which was indeed signed by my relative.



Afterward, John provided me the keys and stated that my vehicle was in a good condition. I asked about the situation of the brakes and he replied that the parking brake can cause some of the issues when the parking brake had never before been previously applied. He added, that he would suggest that I test the parking brake every year to eliminate any possible issues. In agreement that the service he provided will eliminate all issues that were of my concern; I and my relative left the premises.



Around 7 pm.



After driving for approximately 45 minutes to an hour, the VSA, Brake, and ABS light illuminates on the dashboard; the wheel begins to pull to right and a hissing sounds is heard from the front of the vehicle. In attempt to "reset" the lights I pulled over (I was driving at the time) and switch off the ignition. The hissing sound could still be heard from the front of the vehicle. I switched the ignition back on the lights remained.



In fear during the drive, because I had never had those light come on the dashboard; I hesitantly returned to my residence and found that when the car was switched off the "hissing" remained. The dealership had closed around 6pm.



My vehicle was left in the garage overnight, untouched.



; Thursday, May 15th 2014

My vehicle was found completely inoperable in the morning. The battery was believed to be completely dead. I called Acura's service and was informed that I should have the battery jumped. As a result, I was able to

I returned to the dealership and spoke with a new service specialist who proceeded to note all the issues that had occurred after I had left the dealership the prior day. I then informed her that I had made John aware of the shaking of the car, the shaking steer wheel, the doors locking automatically, and the clicking at the rear of the vehicle and he stated that the applying the parking brake could have caused a disturbance, but with the cleanse of the shift lever everything shall be fine. He also added that due to the condition of the shift lever that called believed it was in drive, hints the reason the key would not come of the ignition. Lastly stating that the shift lever cleanse would cease all issues.



She replied that the only the shift lever cleanser had been written down and was unaware of the other issues. I then informed her that John failed to notate all of the issues and that should be a major concern.



6 pm.



I was informed by another gentleman, Jim, of the status of my vehicle. I had not been given any information in the regards to my vehicle before this time. In fact, I had called Acura's service desk in attempt to obtain the status of my vehicle, because I had been displaced. Being without a vehicle is against my work agreement; plus, I had to pay someone to take me to and from work during this time.

In regards to the vehicle, Jim informed me that although the shift lever was cleaned the vehicle had still not been repair. My vehicle still believed it was in reverse due to wiring around the shift lever. He added that the shift lever wiring needed repair and rear brakes were needed. Furthermore he stated that the ABS module had failed hints the reason the battery died; he added that the battery needed replacement as well.

I informed him that during the prior visit I had inform John that the vehicle was trembling, the steer column was shaking, and there was a clicking noise at the rear brakes, yet I was told that after the cleansing of the shift lever I didn't have any other issues. He replied that none of my concerns had been written down so therefore, he was unaware if any those issues had been examined.

 Friday, May 16th



1:30 pm



I received a phone call from John who informed me that the vehicle's ABS Module had failed and the rear brakes was soon need to be repaired. I then informed John that he should recall on Wednesday, that I informed him the rear brakes had a clicking noise, the steering column began shaking, and the car would tremble upon breaking. He replied that he recalled he had taken a second test drive with the vehicle and did not he did not hear the clicking of the brakes. Furthermore, he stated that he had felt the vehicle shaking during the last test drive, but he thought that there was a pre-existing issue and proceeded to return the vehicle. I

He was then informed that if I was made aware of the "shaking" of the vehicle, I would have not driven the vehicle off the lot, time was not an issue. I would not have felt safe and driving a vehicle that could be potentially dangerous and unsafe for I and other drivers on the road, I would have not left the dealership if I were informed there were still issues. I continued that his inability to follow protocol could have contributed to the ABS module failure. In return, he stated that was impossible and that my safety was not at risk. I stated that with the vehicle still "thinking" that it was in reverse after his service, he should have never released it back into my custody.

Reluctantly, he replied that he would return the fee for the shift lever cleanser. I then informed him that I would need to speak, in regards to this ordeal later in the evening with the director, Jim, and he would need to furnish documentation that indeed showed all of my concerns that spoken about during the previous visit in regards to the service of my vehicle. He responded he would.

Later that evening, John and I spoke of the incidents and he admitted that he had not followed protocol; however, the issues that were concerning the vehicle at the moment and nothing to do with inability to probably conduct preventive maintenance. He added that my relative had provided consent to work on the shift release. He was informed that the relative was not the owner of the vehicle, nor had any of my concerns been addressed properly. He was informed that if he had conducted an assessment of the vehicle with me, he would have ensure that he had written out of my concerns, instead of focusing of what he believed what were my concerns. Finally he was informed that the written estimate would have eliminated in interpretations of the work that was being requested and he would have documentation stating they had checked the vehicle properly. I was then told that to conduct a full inspection on the vehicle was courtesy only, and even if I had done the maintenance, my vehicle could have still possibly failed. In return, I stated that if would have given me the opportunity to conduct the maintenance needed on the vehicle the vehicle might not have failed due to the fact, I had not had any issues with any computers on the vehicle or break issues prior to this incident.

I then informed him that I still need to have a conference with the and his director, because I do not believe that I am at fault for allowing the vehicle to fail. He replied that he would have a meeting with the director and that his actions did not help the vehicle to fail.
Saturday, May 17th 2014



No activity occurred.

Sunday, May 18th 2014



The service facility was closed.


Monday, May 19th 2014



I was not informed if a conference was to occur between Jon, I, and the area's director. No information was provided in regards to this incident.


Tuesday, May 20th 2014



I was informed that he, John, had spoken with his parts supervisor in regards to a possible price of the service.



I have also spoken with Richard's Auto Body Shop, Acura's authorized dealership, who stated they will need to see the vehicle as well.



In regards to this incidence it would be greatly appreciated and I feel that it would be in the best interest of both parties, that someone contacts me as soon as possible.



Thank you for your time,





Nikita Sanders, MPA.

07
May

Posted by offlinej


5/7/14 9:39AM

I have been waiting over ten years for a new NSX so I was thrilled to read about the upcoming car. I am also a F1 fanatic so was also thrilled with the idea of the car powerplant matching you return to F1.
However, for my purposes, simply removing the battery component would make for a lighter, drivers car. 350 hp from the turbo V6 should be achievable and would still give sufficient power, lower the price to under $100K, and attract the "turn-in, oversteer, understeer" fan base. Still-offer Hybrid supercar for that segment of the market. Minimum effect on development cost amortization.
I will be 70 in 2015 so what a perfect present, please drop the weight of the batteries so I can buy it instead of a Z4.
Thanks, Jay, Laguna Beach, CA. I

26
Apr

Posted by Acura TSX Sats


4/26/14 3:43PM

To whom it may concern:
I am an original owner of a 2010 Acura TSX. I wanted to tell you how pleased I am with this car and how impressed I am with the comfort of the front seats. I am 20 year veteran with the Orange County Sheriff's Department and as a result have had incidences which have resulted in two lower back surgeries. I have found that the unique shape of the front seats in the TSX have allowed me the opportunity and freedom to drive on long road trips with no issues of pain and discomfort. Unfortunately, I have tried other vehicles from Lexus, Mercedes and Audi, including the TL, and found the front seats in the Acura TSX are just superior in every way.

I understand that you will no longer be producing the TSX for 2015, and instead will be creating a "TLX." I respectfully request you consider using the same style seats from the TSX for the newly created TLX. If you do, I will promise you my family and I will continue to purchase the TLX in the future.

If you can forward this email to the designers of the TLX for consideration, I would appreciate it.

Sincerely,
R. Miller.

20
Apr

Posted by scollado1961


4/20/14 7:44PM

I am the owner of a 2009 Acura TSX. Six speed manual with the tech package. The car is not as powerful as it is built to be. I recently expressed an interest in the 2014 TL SH-AWD with the six speed manual and tech package. The car is simply not available according to the dealers I spoke with. In those chats I was informed that Acura is steering away from manual transmissions. BIG MISTAKE!!!

I will tell you as a second time owner that if Acura stops making a manual, I will go with BMW or Mercedes. I would never buy a "slap stick" or those stupid paddle things to replace the feel of a clutch and a stick. The dealers say that the manuals just don't sell, but if that were really true, I would be able to find my TL with the manual tranny.

My TSX has 80K miles and with a new clutch this past September, I feel like I'm all set for the next 80K. Guess I'll just keep what I have. If you think the TLX with the fancy automatic transmission can take the place of a clutch, a stick and a driver, you need a new team to make these decisions.

Thanks for listening.

03
Apr

Posted by worst experience in life


4/3/14 4:28PM

do not come to this place. they take advantage of you especially if you have obvious weakness (Asian men and women, do not speak or read English).

woodside, NYC location
Michael , apparently the finance director/ calls himself 'boss' yells at you. tells you he can't take care of issues if you are looking to cancel the car purchase. also tells his customers he is 'sick of silly games'.
really? I've never seen or heard any 'Boss' giving such customer service.
also forces you to pay up full amount with a cheque on the spot.

Sam, abc salesman. do not be deceived by his over friendly looks. takes no responsibility. when things get screwed, he pushes your case to someone else to handle. I don't expect you to kneel and apologize, but he pretends he doesn't even know you when he sees you. unethical, ruthless.

they scam you to take up their additional features like extended warranty, maintenance equipment, everything done quickly and hurriedly (paperwork) and make you agree with their deal.

when questioned, they try to make you feel intimidated. they yell, they say you're rude, you're challenging them, they're the boss. you take it or leave. do not waste their time.

these people should be fired and they are sly, cunning, dishonest, no integrity, no moral, zero customer service, zero respect for customers! spend on money on public transportation, or anywhere else but Acura.

if you have money, take it elsewhere. just not this place.

25
Mar

Posted by suheidy baez


3/25/14 9:20PM

worst experience ever this was in the McGrath Acura in Morton Grove, IL:
I went yesterday to the service department and the person who took my car was Rob Borre. This is the third time that i go there and he is the one who take my case. The first two time i had to asked for another person to help me because i felt that he was treating weird and yesterday was the worst of all. i toked my car to the service area an MDX 2008 because i heard a weird sound ike in the power steering when i get there. first he said it was nothing, then we waited until they checked the car and he came to me and told me what my car have and that some of the things were covered by the warranty and others don't. i told him that i have an extended warranty that covers pretty much everything(its the platinum one and i payed a lot for it). i purchase my car in NJ and :
first -he said to me that the warranty was only covered in the state that i brought the car. obviously that's not true. he did not toked the info of the extended warranty to verify it.
second- he said that they doesn't have any loaner car available for me because the doesn't have enough cars for the customers that will go the next day.(but are they supposed to work with the customers that are in the service dept.? why they aren't providing the service to the customer that was there?) so he said that if i wanted to get my car fixed i had to go either Wednesday or Friday because he was off on Tuesday and Thursday. when i get to the service area i noticed that a customer that came one hour after me was getting a loaner car. i asked if there was loaners cars available and there were more than 3 cars available. i don't know why he lied to us. so i called the supervisor assistance(BOB) and he was very polite and asked me if i have any problem. i explained him the situation and he got me into a loaner car right away. then rob told me I WILL CALL YOU TOMORROW TO LET YOU KNOW ABOUT THE CAR. AND I SAID TO HIM BUT DID YOU TOLD ME BEFORE YO DID NOT WORK ON TUESDAY. HE DID NOT SAY A THING.
So today he called me(Rob Borre) and told me that the car had another thing that needed to be fix but it was not covered by the Acura warranty. i asked hi if he can call to the extended warranty and he said that i have to call because that was not his job. so i call them explained them the situation and they said to me that YES t was covered and he needed to call them so they can do all the steps that needed to be done. i call back and he was not available that was at 1 pm. he never call me back.
so i decided to go to the dealer with my husband and cozen(my husband does not speak English and my cozen was there to be an interpreter) we get to the dealer around 4 pm he was there and he was doing nothing we waited for 15 mins and he did not help us . my husband called the supervisor assistant that helped us (BOB) and when (ROB saw that the supervisor was going to us he came . when Rob Borre came to us my cozen said finally. Rob answered finally what (in a very rude way) she said to him we've being here for more than 15 min and you saw us and kept walking . her reacted very aggressively to her and to me and he said that he was working with the extended warranty all day and was trying to help me(false he never toot the extended warranty information and he never return my call. he trow the papers and the keys of my car at me and said he was not going to help us no more. I don't want to think that he is RACIST because i have seeing how he treats other people and every time that i go there i felt like he treats us like trash.so there was the service manager, the service assistance manager another employee and they saw everything. i talked to the GM and explained the whole situation. i hope they work with that. i am a serous client and i deserve RESPECT. this guy haves a really bad attitude. he didn't apologize to us . i just hope that they fix my car and treat me the way i should be treated . im verry dissapointed . they need to take action abut this situation we have 3 Acura car and the lost 3 clients

28
Feb

Posted by Unhappy customer


2/28/14 6:28AM

I recently bought and MDX Acura advance in JULY MY Acura link has not worked properly since the vehicle was purchased. I am pursuing the Florida lemon law procedure and I sent all necessary documents to Acura of course certified and return receipt requested. 2.5 months has passed and I have not received my green signed copy back. The people that I speak to MR CEO make excuses EVERDAY day why my green form was not signed and returned to me. NOW they are blaming it on the post office. My experience with any agent in your corporate office has been terrible. Rude. Don't keep to their word on NOTHING They are all useless as trees for instance just to drop a few names SCOTT, Michael, CHRISTINE. I tell you MR CEO if any of these individuals worked in my office they would have been fired a long time ago. Hoe embarrassing for your company. My Acura link is still not repaired and they could care less. In the last 20 years I've had nothing but ACURAS. But that stops now. I wouldn't buy a tire from you. I've turned this matter over to my legal people and to be honest I do hope heads will roll and you will pay dearly for all my wasted time. So in conclusion MR CEO. The people who represent you in your corporate office are all TERRIBLE!! What more can I say. My bicycle works better than my car. VERY SAD!! I have been nice writing this so far I've been holding back but your new 2014,MDX advance STINKS!! Plus your so called company is not behind that terminology. MR CEO I hope you have the courage to read this and make some changes, REMEMBER all these useless people represent you and your LOUSLY company

05
Feb

Posted by gloriaj


2/5/14 6:44PM

I bought an Acura 2 weeks ago.. today on my way home my driver seat warmer caught on fire.. it burnt a hole in my seat and also burnt my North Face Jacket and my back.. I called the dealer and already called corporate office..No help! Hopefully something will be done tomorrow! I don't know of any recalls for this type of incident and its very alarming!

03
Feb

Posted by mdevadan


2/3/14 2:41PM

Extremely dissatisfied with Acura and its customer service. I purchased a 2010 Acura TL SH AWD 3/2013 and now am sitting with a vehicle that has an engine that is "locked". The vehicle was purchased as an Acura Certified and had around 55,000 miles on it. After driving 22,000 miles (changing the oil twice using synthetic oil) the dealership and Acura warranty services are telling me that it is not there fault so they will not help me. To add insult to injury I had also purchased the 100,000 mile extended warranty to protect myself (also from Acura) and they told me that since it wasn't "engine failure" they are not going to cover this malfunction. I finally had reached out to Acura client relations and had to deal with an individual who was cold and insenstive and simply would say "There is nothing we can do". I purchased an Acura over BMW, Jaguar, Lexus and other luxury brands because I have been a loyal Honda owner since the mid 1980's. What I cannot comprehend is that if I purchased a 2 - 3 year old vehicle with 55K miles on it and it is certified why would the engine lock at 77K miles with 2 oil changes (which the computer instructed me to change the oil). The only piece of information that I could attain from the technician at the dealership was that there was black sludge in the bottom of the oil pan. Every mechanic that I have talked to has stated that this is from prolonged abuse or most likely the vehicle was in disrepair before I purchased it. All I am asking for is someone to seriously take a look at this issue and contact me.

15
Jan

Posted by Merriman


1/15/14 8:40AM

Purchased 2014 MDX from Stevenson Acura Wilmington, NC (my 3rd MDX). The ride over rough road is terrible and I am very un happy and wish I had my 2006 MDX back. It was a better car than 2014 in many ways. I have taken car to Stevenson Acura twice with complaint. No help. I am told new suspension system changed and is not as good as previous. Aalso told you made car lighter to get better gas milage.I want something done.....

12
Dec

Posted by acura owner


12/12/13 7:15AM

I recently got a 2003 Acura TL the body and style of the car is flawless. However, I recently started having transmission problems out of no where. I took it in to the shop and found that there was a possible recall on my make and model. I have tried to find out through your call center and I have not received a call back yet. i would think since I brought my car through a Acura Dealership that checking my car before putting it out for sale would include checking recalls.

08
Dec

Posted by notforbs


12/8/13 1:26PM

I had an '03 TL and currently have an '07 TL. The'03 had trans recall and '07 had trans replaced with only 34,000 miles - no recall. I had emailed and called the service director at Santa Monica Acura to ask why the car needed a trans at 34k miles and to this day no response. Now starting to have some hesitation in trans again. NO ONE there had an answer for me. I called Client Services to get some answers and had received a free service. I have already sent an email to Acura Regional office and DID NOT get a response, poor customer service. I feel that if I'm purchasing your product, I should get the courtesy of getting a response. I was willing to go for the '14 RDX but I don't want to deal with not getting a response from anyone in the event the car is not up to par. These are luxury cars that I invest in and feel I should get luxury results. I leased both cars and then refinanced to purchase them. It's frustrating when you invest in quality and get nothing in return. What happened to great customer service. I never had problems like this when I purchased American made cars. If corporate can't help me...who can?

03
Dec

Posted by Agent of SHIELD


12/3/13 8:17PM

Really? Acura's best exposer was the Marvel movies. Now with the new 2014 MDX and RLX...The new 2015 NSX & TLX coming ... These movies are awesome for exposer! The 2dr TLX and TLX convertible would kick ass in Avengers 2! One movie...world wide views...DVD sales...more VIEWS! You want exposer and sales...dump golf and tennis sponsorships because both sports are boring. You are not drawing a crowd. We want action, kick ass adventure... Dumping the Marvel movies is the dumbest thing Acura has ever done, well besides the ILX. Who is the douche bag that made this corporate decision...fire them, fire them all.

03
Dec

Posted by Kaylew102


12/3/13 9:01AM

I was into Acura of Hamilton to purchase an RDX. I love the truck. runs great, very luxurious. My purchasing experience was excellent, but that was where the positive experience ended. I have had nothing bout problems in dealing with Acura there warranty is a JOKE!! Do not waist your money on it. I was promised by Acura of Hamilton that chip in the windshield (That I noticed during my test drive) would be taken care of to my satisfaction. They did a horrible job on the resin fill, it looks like snot (Gross). They refused to cover the full cost of a new windshield now that it is just cosmetic. They do not Keep their word. and you will wait for months to get a reply. this is only the beginning of my dilemma. I am Extremely frustrated and unhappy with the customer service and Acura's ability to Keep their word and stand behind their Vehicles.

07
Nov

Posted by Anonymous


11/7/13 8:37AM

I Purchased The Ilx Acura 2014, 4 Dr Sedan, And I Am Very Unhappy With It. The Engine Has An Unbearable Noise.
I Attempted To Get This Issue Resolved With The Dealer In Pembroke Pines, Florida And They Have Been Giving Me The Run Around.
I Need Resolution To This Problem As Soon As Possible.

29
Oct

Posted by JDH9939


10/29/13 2:32PM

Cmpared to the Lexus ES 350 the new RLX rides like a tank. I was hoping for better..

27
Oct

Posted by Bugandjune


10/27/13 1:35AM

I am a loyal customer of Acura. I brought a brand new TL in 2004 from Harpers Acura, Knoxville Tn., loved it. The car now has 164,000 miles on it, still going strong and I have given it to my teenager son to drive to school. I looked around test drove some other brand names of vehicles but decided to stick with Acura because of quality and performance etc. I brought a brand new 2014 RDX technology pkg. AWD $ 40,000.00 plus from Harpers Acura, Knoxville, Tn., very disappointed drivers side door has factory paint job flaws example paint bubbles.......they offered to have the whole door repainted. Make me believe they are not doing a good job in their quality department on checking for such defects........should not have came off the assembly line with a passing score. A vehicle that cost such much should not have passed the QA specs.......therefore, I have decided to take my business somewhere else the next time. Acura should have offered to exchange the vehicle it would not have been any lost to them. Thank you

25
Oct

Posted by Not sure if I'll become a acura


10/25/13 10:16PM

I'm about to buy my first acura. I've read all the post below.

I'm very curious to know if anyone has heard back from a Acura representative.

08
Oct

Posted by gigonzal


10/8/13 10:38AM

Just so you know I just purchased my third Acura.
I wanted to let you know the fine workmanship the guys Alabama did.
I went in to get my TL serviced and bought a '14 MD-AWD
I went down the line a picked the one I wanted and picked up the car a night.
So this morning was the first time I got a "good" look.
Nice fit and finish
I have been following the development for several years
So your marketing group must be complimented
The engineering be exposed as the years go by
It was sad to trade in my '06 TL
PS: ALL THREE FROM SAME DEALER, THOMAS ACURA

02
Oct

Posted by Jason


10/2/13 7:14AM

After Thor and the Avengers Acura became the official vehicle of SHIELD. The first episode of Agents of SHIELD aired, you saw the Acura's...not their logo's though. Second episode the is NO problem seeing the emblem on the vehicle...why...because it was a LEXUS! So your PR department decided boring, elitist golfing events were more important then some tv show. Golf on TV sucks, it's like watching paint dry, but Agents of SHIELD was great. 22.1 million viewers the first week. I watch Acura make huge mistakes all the time...the Killing the Legend, the RSX, the TSX wagon, no two door coupe, and of course NO convertible. This Tv show and the movies are great advertising for you're vehicles. Stop be such a cheap ass and buy back the rights to be the OFFICIAL VEHICLE of SHEILD

18
Sep

Posted by Anonymous


9/18/13 8:26AM

i have been a loyal acura tsx customer for the last 6 years..i just leased a 2014 ilx and i am very disappointed in it...no luxury to the car like i have assumed acura is...i wish i never gave my 2011 tsx back...how could acura have a car linked to there name that has no luxury in it...i am very dissatisfied and i'm can't wait 2 1/2 years til my lease is due again...i really do not think i would come back to acura...

14
Sep

Posted by Anonymous


9/14/13 2:09PM

I have a comment about your current television commercial for the 2014 MDX. There is a framework of a human skeleton and as an Anatomy teacher it bothers me that the fibula is placed medial to the tibia instead of lateral. You should try and be accurate----ACURA. I would be happy to serve as your technical advisor on your next endeavor.

14
Aug

Posted by Ms. Acura 1991


8/14/13 4:23PM

I think the Acura Corporate Office should contact people that own early model Acura Legends. I see people with over 200,000 miles and counting with little or no problems. I with my 1991 Legend (178,000 miles)have had little problems. Of course I have it serviced regularly. Use them in a commercial to promote the long last of the care. They can compare this to new models to show the reliability of the Acura vehicles

11
Jul

Posted by MDXSAD


7/11/13 7:56PM

My name is Brenda Henry and I own a 2004 MDX purchased 11-2003 brand new and paid cash for. I owned before that a legend for 13 years.

I have had my MDX serviced by one dealership and taken it in for all oil changes @ 3,000 miles and services as required. I had my car in for an oil change around Dec, 2012 and it has about 178,000 plus miles. One Sunday in the month of May I see for a brief moment the oil light come on and go out. I drive for about 5 minutes light comes on again and engine shuts down. Check oil and nothing is low and drive home. I have the car towed to dealership and am told I need a new engine. Told oil pump was not working. How can this occur when my car was serviced by the same acura service department and not be determined there was a problem. I am very unhappy with acura. Are there any recalls on 2004 MDX oil pumps or engines.

22
May

Posted by LoyalCustomer


5/22/13 8:35PM

May 22, 2013



To whom it may concern:



I am Sheila Love, a loyal customer to Acura Financial for 28 years. I have purchased every car I have ever owed from John Eagle Acura. I have always paid my accounts on time. At one point I bought two TSX & two TL's at the same time and paid them both without any late payments. Now I am in desperate need for you to come to my aid. I have been diagnosed with a terminal illness that there is no cure or treatment plan for called Sjogrens Disease. I am deteriorating at a rapid pace and am trying to get my affairs in order. David Timothy Peyton has been named as my guardian and has a Power of Attorney to make all my decisions if I am unable to do so for myself. I will send the Power of Attorney papers if you need them.

I have not been able to work since Feb 2013. I do not receive any sort of income and we have applied for social security disability benefits but that has proven to be a task in itself and is taking forever to kick in. We were told it could take anywhere from 4-6 months before we see anything from the SSI. The medications, daily doctor visits, hospital stays and constant testing has drained all of my savings.

I leased this car 3 years ago. At the time of the lease, I was told by John Eagle that the lease was 3 years and the mileage was 15,000 a year. I did not read the agreement because I trusted them and had developed a relationship with them over the years. My mistake. The lease was for 4 years, the mileage is 10,000 miles per year and the note is $600 a month. I was taken advantage of by John Eagle Acura.

We took the car to John Eagle last weekend to have them appraise the car to sell it back to them. They appraised the car for $20,000.00 which left me a deficit of $4,584.15. I have been in contact with Acura Financial to find out my options. Here is the case numbers and who I spoke to:



Name: Anthony

I can't afford to pay the negative balance that is left over. I have to make a choice to either pay for my chemo or pay the negative balance on this lease. No one should ever be forced to make that kind of decision. I have always taken good care of my credit and have always paid my bills on time. It really crushed me that the manager at John Eagle had absolutely NO compassion for my situation. After 28 years of doing business with them. His exact words to me were "the people that used to manage here are no longer with John Eagle so there is nothing I can do". I would think that they would do something to help me out I'm having to make the choice to pay for my meds to extend my life or keep the car. I love my car but the reality is, I can't drive anymore and because of my health I won't ever have that luxury again. I am begging you Acura Financial to PLEASE help me resolve this so that I can go in peace knowing that there are good people out there who do care and who do appreciate loyal customers. The fact that I have stayed loyal to Acura and John Eagle for 28 years I think speaks volumes. Please look up my record to verify this.

I have no choice but to give the 2010 Acura TL back. We will be keeping the 2007 TL because my nephew Raymond Arce has been paying for that car since the day we bought it. He's a good, hard, working kid who just needed some help trying to build his credit back up so I helped him with that. He has never been late and has taken immaculate care of that car. You can look up the service records and payment history. I believe in paying it forward when you can and giving back whenever possible. It is my wish that the equity in the 2007 Acura TL be transferred to Raymond Arce.

If I could do anything in my power to make all this go away and get my life back I would do it in a heartbeat. Unfortunately it is not in the cards for me. I am trying to deal with what I have been dealt with the best I can. I beg you to please help me to resolve this matter. Time is not on my side.





Thank you for your consideration,



Sheila Love

08
May

Posted by Fraud purchase MDX


5/8/13 2:09PM

Purchased 2007 Acura MDX in March 2012 with 48,000 miles at Acura ,Nj..Vehicle is Certified and Clean Carffax. MDX has 63000 miles 5/2013. Took it back to Acura in ,Nj for transmission problems P0847 code,Srs module failure and hand free module failure. Nothing covered. After further inspection from body shops car has had major body work done. Why buy an Acura. Why sell it clean Carffax. Why will I buy a certified car. Fraud,Fraud,Fraud. I will never buy an Acura. Purchased a car that is not worth an Acura name. Purchased a car that wasn't worth, what I paid for at time of purchase. I have 5 more years to pay for a junkyard piece of crap that I can't even trade in!

07
May

Posted by Anonymous


5/7/13 12:19PM

I have a 2012 TL. The GPS has been inadequate having so much "undocumented areas" thus unable to rely on it. I purchased the upgrade and attempted to install the 2 disc program and half way through the instillation failed and referred me to the dealer who knew nothing about this instillation. I contacted the soft ware dealer and was told that this was necessary to prevent others from using the discs over again. Now I have an unusable GPS.I would like this solved. This seems like a scam from the software company. Secondly I have had my dead battery warning light come on and the battery check out fine.

01
May

Posted by JSG


5/1/13 4:57AM

I went to Park Ave Acura in Rochelle Park. I waited around the showroom with no greeting from anyone. Finally I was approached by someone who said they would try to find a salesmen who dealt with their English speaking trade since the lower floor was only for the Koreans. I waited around, got no response and finally left. I then went to the other Park Ave Acura store on Route 17 South in Paramus. It was pouring rain and there was no place to park for customers. As I walked into the showroom I was approached by a salesman who asked if he could help me. I asked where I might park my car. He pointed to a space quite a walk away, never offered to park my car and I then turned around to him and said, "You just lost a deal." I was visiting these dealerships to try and get a price on a new 2013 Acura. I am an ex-Toyota dealer's wife and I am appalled at the way I was treated in both these dealerships. This is a disgrace and no way to treat a possible new customer.

26
Apr

Posted by Anonymous


4/26/13 12:04PM

I just purchased a used 2007 Acura MDX with 71000 miles on it from Acura of Fremont, CA. I also bought the Extended Warranty for 3 years. Three days later the CD Player could not play music or eject the CD. I brought the car back to the Dealer for Service on April 22, 2013. Now, the Service dept. tells me that I have to wait for at least 30 days for this to be taken care of. I am very very disappointed to hear that. I felt like that I was cheated. After 4 days of NO result, I wanted to return the Loaner Car, and get my car back, but when I arrived at the dealership. There was no one there to help me even though the Service Adviser promised me for the 6:30pm pick up. Now, I feel even more upset because I spend about an hour driving (stuck) in traffic to get there.

23
Apr

Posted by Redskin25


4/23/13 6:37AM

I just picked up a Certified Pre-Owned 2012 TL w/Techpackage on 4/6/13 from your location. After examining the car I came across a few issues before I even left the lot of the dealership. I told the salesman who I was working with the problems that I noticed and the guy had me write the issues down on a "we owe you" form. And since it was too late to do work on the car, I brought it back to the dealership on that following Monday 4/8/13. My car ended up being held at the services department until 4/15/13, do to wrong parts being ordered and, and misplacing the package after Fedex delivered the items. During this time, of waiting for my car to be finished. I looked over what the 150 point inspection entails. And noticed the issues that I had with my car (Audio buttons did not work/ rearview mirror was broken/ driver side rear tire was missing a lug nut/ passenger rear tire, constantly leaking air/ inside of the car smells like cigarettes/ the head liner has cigarette burn marks/ and the trunk smelled like rotten fish). Based on the 150 Point Inspection, all of these issues should have been taken care of before the car was put on the lot for sale. So now I personally feel like, what else may be wrong with the car that was not properly certified, what if the engine malfunctions soon, or the transmission dies, because the car was not properly inspected. I truly feel cheated, and that the workers do not care about their customers, as to how the website and dealership make it seem like you do. I am really shocked that this kind of thing would be allowed, especially since Acura is supposed to be a luxury brand. I really do love Acura, and this is the 4th car that I switched into from your location. I would appreciate if someone could make sure something like this does not go un-noticed anymore. And on top of that, the day I dropped my car off, I got a parking ticket, because my car was left on the street, even though I dropped it off early in the morning before meter parking started.
Thanks for taking the time to listen to me vent.

15
Apr

Posted by Anonymous


4/15/13 8:11PM

I have owned nothing but Acura products. I bought a 2012 TL with a tech package from Metro Acura. The sales person never showed me how to operate this sophisticated tech package but only how to use the basic portion of the GPS system. I went back two more times and still did not get any assistance. When I brought my vehicle in to a different dealership, they did not tell me that I did not need oil change until I reach 10,000 miles. They changed the oil at 4400 miles any way. How honest are these dealerships?????

05
Apr

Posted by dt


4/5/13 2:21PM

I just bought a new MDX 2013 on febuary, after all day dealing with saleman i drove the car home and find out that the passenger front door is not closing fit with the rear door, it is about 1/4 higher the rear door when both door are closed, i drove back to dealer next day to tell them fix it, they said that they can not do anything about that. who should i complant to solve the problem, i am very disappoint and sad, just thing about 40K+ for the car which not even look right out side......very disappoint!!!

25
Mar

Posted by JW


3/25/13 6:32AM

I own an Acura RL. When I had my front brakes replaced, they keep making this squeaking noise. When I take my car in for the noise they tell me that the brakes are designed that way. I am not satisfied to have brakes on a $50 thousand dollar car crying at me when I get in it, especially when i paid a lot of money to have them replaced. if they were gonna make that kind of noise i could have taken my car to midas or another brake shop to have them installed. hell i could have let a jackleg put me some brakes on. This is my second Acura. I did not have that problem with my CL. UNSATISFIED CUSTOMER. MAYBE I SHOULD MOVE ON TO BMW OR INFINITY!

13
Feb

Posted by Becky


2/13/13 6:54PM

My acura tl has same problem as Pete's below bms says contact dealer immediately. Battery may fail do to cold weather. I live in Southern California?? I was told may have left something on? Insulted, also fog light got pushed in. When inspected no problem. When they brought back out to me chip below fog light which was not there to begin with when inspected in drive thru. I think tech did it. So when brought back out informed if problem with lamp would cost me 260.00. My tl is brand new had less than 1500 mi when all this started. Traded my mdx big mistake. No problems with that vehicle. I have had 3 mdx's, rl & now tl that has had problem after problem. Will call corporate tmrw. Sure stuck with lemon. Very unhappy. Loyal acura buyer until now.

21
Jan

Posted by alex


1/21/13 5:00PM

I have been an Acura fan. I had a Legend,two rl 1998.MDS 2004 and now rl 2010.

My problem is the very poor resolution of the rear view camera.
I have taken the car to the dealer but there is not much they can do. I am very unhappy with this and I wonder if the camera can be change for a better one so I can enjoy my car.
Thank you

14
Jan

Posted by jrpearson8


1/14/13 11:44AM

Today for me is quite exciting. I am a privileged owner of a 2002 Acura 3.5. This morning i passed the 200,000 mile mark, with this vehicle. My car still looks and feels like a new car. Over its lifetime I have had few repairs. I am quite pleased and even with the high mileage, I still feel confident to use this vehicles without worry on long trips. Thank you for making a fine vehicle that even given its age, looks better and still has excellent performance than most new cars built today.

On to my goal now of hitting 300,000 miles. Jim Pearson

11
Jan

Posted by Pete


1/11/13 6:58AM

Leased a 2012 Acura TL (tech> After one month returned vehicle due to Battery Management System advising me to return vehicle to dealership immediately. Well after 3 more visits with 3 additional new warnings with BMS the same problems exists. I can not blame my service department especially after they tried working with Acura Techs and still could not fix or identify the problem. I recently was contacted by Honda HQ where a basically I was told/advised that I was stuck with my vehicle with this same problem. I advised them (Honda) that after my lease is up I will not be in anyway either or lease another Honda or Acura product. I have been a true Acura customer, leased 4 prior vehicles.

12
Dec

Posted by ManojNShah


12/12/12 7:58PM

To Whom It May Concern:

My parents purchased brand new Acura TL in 2006. For the most part it has been a reliable car, however, for the last 2 years it has died on random occasions. Initially, the car would die but immediately turn back on so nothing much was thought about it. More recently, the car died while on the freeway and did not turn back on. I had it towed to the family mechanics house and after few days he told me it wasn't an issue that he could fix. The car is now with the dealer and they have informed me that the car has to have the entire computer replaced to the tune of $1200. This is a relatively new car and I do understand how faulty computer could have resulted from any actions on my part. I have taken excellent care of my car. I would like for someone from Acura to contact me.

Kind regards,

M. Shah
M. Shah, Esq.

20
Nov

Posted by maximad


11/20/12 6:06AM

if these car are so much money you would figure that the would last a lot longer before problem you can buy a hundai and it last longer i own a tsx and already had to replace battery;alternotar and starter due to dealer lye to me about problem.so beware of your dealer i had hendrick acura in charlotte nc make you spend money for things that did not need changing on your car the starter was bad all long so beware.try contacting dealer no answer that because the got all that money for there lies.

19
Nov

Posted by Disappointed


11/19/12 10:48AM

Bought a TL 2012. Very disappointed in the speakers. All of my speakers named to be replaced not at the same time, but every 2 to 3 mos. one would go out. This should not happen, pay too much for cars for this to happen. Don't know if I would invest in another one. Also had a TSX 2009 as well and yes you do have trouble with the battery.

14
Nov

Posted by MAXIMA D


11/14/12 7:52AM

I OWN A TSX AND HAD PROBLEM FOR THE FIRST TIME I HAD THE CAR WOULD NOT START TOOK TO THE DEALER HENDRICK ACURA OF CHARLOTTE NC TO HAVE THEM LOOK AT IT AFTER TOWING IT IN THREE TIMES FOR THE SAME PROBLEM WAS TOLD BATTERY WAS BAD REPLACE IT IN A WEEK IT DID THE SAME THING REPLACE ALTERNATOR PICK UP THE CAR GOT TO WORK IT WOULD NOT START SO IT END UP BEING THE STARTER REPLACE IT THE CAR IS WORKING FINE SO THE DEALER REPLACE ALL THESE PARTS FOR NO REASON I TOOK IT THERE BECAUSE HAVE MECHANIC'S THERE TO FIX PROBLEM AS A DEALER THAT LEAVE ME TO BELIEVE THAT THERE SHOULD BE BETTER TRAIN FOR THESE PROBLEM AND NOT HAVE A CUSTOMER SPENDING MONEY FOR THINGS THAT WAS NOT BAD I HAVE CONTACT THE DEALER SHIP BUT NO ONE AS YET TO CONTACT ME I AM THINK OF CONTACTING MEDIA ABOUT THIS PROBLEM.

08
Nov

Posted by Sage


11/8/12 8:33AM

Hello, I didn't know how else to contact your company, so I hope this works. I am an owner of an Acura TSX. I love my car, the problem I have with it should be an easy fix for you guys. The battery frequently runs down. I take it to have it checked and Im told the battery is fine. I have been stranded 4 times now, once with my grandchildren. Now I bought this car feeling like it was a reliable car for the most part it is, except for the times my battery died. Now Im told its because of the items that are running in the car. Having the light on to attach the child seat should not be a drain or having my cell phone plugged in should not be a drain either, but for some reason it is. Either you need a more powerful battery or put in a second one to handle the inside chores. Or perhaps you can come up with a better solution. I am feeling this car is not reliable and now I wonder when I get off work at night if its going to start, or if I go to the store. I picked this car not to have those worries. I had my Accord for 11 years before trading it for this one. I only had one problem with that in all the years I had it, the computer brain had to be replaced in it. I thought about just buying a battery from Costco since your guys can't seem to find anything wrong with it. I hate feeling like I can't trust my car.

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